[otrs] problem with UnlockTickets.pl

Hallo, i have upgraded to v1.1.1 and everything seems fine, but i can't closed tickets anymore the system generate a ticket with subject: cron <[EMAIL PROTECTED]> $HOME/bin/UnlockTickets.pl -- timeout >> /dev/null body: /bin/sh: line1: /home/otrs/bin/UnlockTickets.pl: No Such file or directory

AW: [otrs] Stats on Win32

> I'm having trouble getting the stats pictures to display correctly. The > ./mkStats.pl runs fine and generates the correct file at > D:\otrs\var\pics\stats\ (/opt/otrs/var/pics/stats/ as seen from cygwin). > The stats page just has a box where the image should be but no > image. This is the beha

AW: [otrs] Stats on Win32

> 1) Is Sambar needed for a Win32 installation? At the beginning of > the win32 > install guide it says it's optional, but does not refer to configuring > certain items without it (cron / stats ) A short search spits out these to Perl-based CRONjobber: http://www.skwc.com/essent/cron.html http:/

Re: [otrs] The RE: problem

Hi Erik, On Mon, Jun 02, 2003 at 05:21:35PM -0400, Erik Mathis - ATL Dunwoody Staff wrote: > Did the orts 1.1.2 address the RE: in the subject messing up message > routing? Normally not! PS: If you can reproduce it, create a new bug report at http://bugs.otrs.org/ :) Thanks! > Erik Mathis > A

Re: [otrs] Attachment Size Limitations?

Hi Charles, On Mon, Jun 02, 2003 at 04:01:27PM -0400, Charles R. Rusty Thompson wrote: > Over the weekend somebody attempted to send us a word document full of > screen captures (3.5 meg or more) that just refused to be imported to the > ticket thread for a case. The result was 100 follow ups of t

Re: [otrs] version variable set at?

Hi Jake, On Mon, Jun 02, 2003 at 02:07:14PM -0400, Covert, Jake wrote: > I've update to version 1.1.2, but when I log in, it still says 1.1.1 is the > lower right hand section of the admin screen. Any idea where this is set? $OTRS_HOME/RELEASE PS: It looks like the older version is running. >

Re: [otrs] Search by field created (date)

Hi Alex, On Thu, May 29, 2003 at 09:16:58AM +0200, Alex Mihicinac wrote: > How come there is no option to search tickets/articles by date of > creation? I think that would be handy. This search option (and more search improvements) is on the todo-list for OTRS 1.2. :) > Alex -Martin _

Re: [otrs] Extended customer view

Hi Sheryl, On Wed, May 28, 2003 at 08:05:54PM -0400, Sheryl Coe wrote: > > > I need to know if there > >> is some possibility to configure OTRS so customers can actually look > >> at issues not owned by themselves. > > Can you hard code a default (overridable) cc to an email addr ( mailing > lis

Re: [otrs] Customer Queues and Agent Can List Customers Group

Hi David, On Tue, May 27, 2003 at 11:49:04PM +0100, David Amorim da Cruz wrote: > [...] > I'd like to be able to specify which queues each Customer can create > tickets to, when he/she uses the Customer Interface. > > I read about this in the archive a couple of months ago, but there was > almos

Re: [otrs] "no body found!" - Problem

Hi Backster, On Wed, May 28, 2003 at 08:55:27PM +0200, backster wrote: > I'm having a little problem when creating tickets in the customer FrontEnd. > > Every new submitted ticket ( customer FE ) generates 2 tickets ( agent FE ) > in the queue. 1 with the > original ticket body and 1 with the m

[otrs] The RE: problem

Title: Message Did the orts 1.1.2 address the RE: in the subject messing up message routing?     Erik Mathis AIU Dunwoody Network Administrator [EMAIL PROTECTED]  

[otrs] Attachment Size Limitations?

Over the weekend somebody attempted to send us a word document full of screen captures (3.5 meg or more) that just refused to be imported to the ticket thread for a case. The result was 100 follow ups of the same message... none of which ever got fully imported or deleted from the mail server. My

[otrs] Stats on Win32

I'm having trouble getting the stats pictures to display correctly. The ./mkStats.pl runs fine and generates the correct file at D:\otrs\var\pics\stats\ (/opt/otrs/var/pics/stats/ as seen from cygwin). The stats page just has a box where the image should be but no image. Right clicking on the imag

[otrs] version variable set at?

I've update to version 1.1.2, but when I log in, it still says 1.1.1 is the lower right hand section of the admin screen. Any idea where this is set? * Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859

[otrs] Sambar needed for Win32 installation?

Couple of questions: 1) Is Sambar needed for a Win32 installation? At the beginning of the win32 install guide it says it's optional, but does not refer to configuring certain items without it (cron / stats ) 2) Using exim, my incoming mail gets dumped to: D:\cygwin\var\spool\mail\