Hi Alex,
On Thu, Sep 25, 2003 at 11:52:02AM -0400, Alex Kelly wrote:
> We have just recently started using OTRS in production. Today one of my
> users reported to me that there is no logging of a lock when the
> ownership is changed. We are not using the most current OTRS release,
> and I am
Hi Paul,
On Sun, Sep 28, 2003 at 04:32:28PM -0400, Paul wrote:
> But that allows the agent to see all queues in the system, something I'm
> trying to avoid. I ended up working around the problem by creating queues
> (i.e. "To: Tier II") which GenericAgent checks every 5 minutes and moves
> into th
Hi Uwe,
On Thu, Sep 25, 2003 at 07:31:21PM +0200, Ortner, Uwe wrote:
> on step 4/4 of Web-Installer I get this screen:
> [...]
> --
>
> I do a restart of the webserver and try to open
> http://localhost/otrs/index.pl
> but I get the error messag
Hi Martin,
> > # MoveInToAllQueues -> useful for ASP
> > # (Possible to move in all queue? Not only queue which
> > # the own groups) [1|0]
> > $Self->{MoveInToAllQueues} = 0;
>
> If you set this to '1', the the agent will be able to move tickets into
> RO queues.
But that allows
Hi Paul,
On Fri, Sep 26, 2003 at 10:21:42PM -0400, Paul wrote:
> I'm attempting to set up a system where less-experienced agents are able to
> move tickets that require higher levels of support into a queue set up for
> that purpose, however I am unable to get the permissions set correctly in
> or
Hi Chris,
On Fri, Sep 26, 2003 at 12:58:57PM +0800, Chris Wong wrote:
> I've check the apache log, and it has the following
> message:
>
> -e: unix dgram connect: Permission denied at
> /opt/otrs//Kernel/System/log/SysLog.pm line 42
>
> [error] 9286: ModPerl::Registry: no connection to
> syslog
Hi Wouter,
On Fri, Sep 26, 2003 at 02:34:13PM +0200, Wouter Mignon wrote:
> When a ticket is created via customer webinterface it's owned by root
> and i can't delegate it to another user, i have to reply to the ticket
> first so it becomes mine. How do i set default ticket owner for a queue?
> Wh
Hi Lars,
On Wed, Sep 17, 2003 at 06:02:27PM +0200, Lars Monsees wrote:
> how can I achieve that otrs shows me my locked tickets instead of the
> queue-view after I close a ticket?
> I checked the modules but couldn´t find it.
It's not configurable in OTRS 1.1. In OTRS 1.2 you will get the latest
Hi Florian,
On Mon, Sep 08, 2003 at 11:24:38AM +0200, Florian Gattung wrote:
> is it possible to go directly to the queue overview after having replied to
> a ticket and set that state to "closed successfully" ?
> with the current settings i just go to the detailed view of the ticket,
> which i ne
Hi Phillip, hi Mikael,
I added a "" option for the ticket state to the
AgentCompose screen to the CVS.
-M
On Sun, Sep 07, 2003 at 06:26:28PM +0100, Phillip Baker wrote:
> I've not seen anything on this so to stop it sinking into oblivion I'm
> afraid I'm going to have to 'me too!' on this one
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