You can turn off ticket locking from within the Admin Area, Queues, select your queue,
then Change, then set " Unlock timeout (minutes):" value to "0", then click "Update
Queue"
-Original Message-
From: Drnak Marek [mailto:[EMAIL PROTECTED]
Sent: Fri 10/3/2003 9
> Also, just to clarify, you're able to access OTRS properly if you're
looking
> at it on that machine, and the errors only show up on if you're trying to
> access it from another machine, correct?
Yes, that is correct. I solved this with the Allow definition for the OTRS
location in httpd.conf
It looks like I found the answer in httpd.conf, change allow from in the
otrs location definition to whatever addresses you want to use OTRS.
Answering my own question, if this works.
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http
Hi Rob,
What do you have set in the httpd.conf file for "Allow" and "Deny"?
Also, just to clarify, you're able to access OTRS properly if you're looking
at it on that machine, and the errors only show up on if you're trying to
access it from another machine, correct?
--
Chris Salter
-Origi
This may just be an apache config issue, but I am rather new to Apache so I
am not sure what needs to be changed.
I have OTRS up and running on win32 with Apache 1.x. I have it running on
localhost just fine. I would like it to be available on the IP address of
the server, from the web and not j
I was wondering, if either a feature, or hack could be provided that
when a Agent leaves the company, all of their the unresolved tickets can
be unlocked and moved to a temp queue with no owner assigned, basically
like a new ticket?
Thank You.
Erik Mathis
AIU Dunwoody Network Administrator
Title: Message
Hello
all,
we do
not want to use the feature of locking and ownership of the ticket,
because we are tracking the ticket from one queue to another queue to
next agent and if first agent i.e. changed priority, the second agent must first
take ownership and after that he can
Hi Thomas,
Regarding LDAP integration, there are some LDAP authentication modules for
both agent and customer. There's a section of the manual that deals with
setting up customer info, and gives info for both the DB setup and for LDAP
setup. See:
http://doc.otrs.org/1.1/html/customer.html
In m
Hi,
We are currently looking at using OTRS to handle our IT dept support desk. However, we
have a couple of issues, all relating to Windows Active Directory integration. ORTS is
installed on a Linux box.
* The customer LDAP integration:
Is it possible to filter on the LDAP query? The default
I would like to remove the Time Units area near the bottom of the compose
message page, how can I do that? In what page do I comment out that code?
--
Wes Plate
Automatic Duck, Inc.
http://www.wesplate.com
http://www.automaticduck.com
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