Did you follow the procedure provided in the UPGRADING document found in
the otrs directory, when you initially upgraded from 1.2 to 1.3?
On Fri, 2005-06-17 at 01:33 +0100, Des Quinn wrote:
Well I have made some progress albeit is a parralell direction :) I have
installed the windows version
Hello List, from Japan -
OTRS includes some scripts already in the bin directory that help with
creating things from the command line. The otrs.addQueue script that comes
with OTRS is smart - thanks guys! If you tell it the queuename is
PARENT::CHILD, it goes and creates the queue called CHILD
Also - does anyone know of a way to create system addresses from the shell?
Perhaps it could be added to this script...
Cheers,
Rick
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Cogley, Rick
Sent: Friday, June 17, 2005 5:30 PM
To: 'OTRS User List
I tested this - works perfect! Thanks!
Cheers,
Rick
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jan
Marien
Sent: Thursday, June 16, 2005 6:29 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS - FAQ Append vs Overwrite
On
Hi and thanks for the reply.
I did not upgrade from 1.2 to 1.3.1, as the upgrade I performed was on the
linux box. The otrs version stayed at 1.3.1 while apache, perl, and mysqls
version changed. The current windows vmware session has otrs 1.2.4 on it at
present but is pointing at a 1.3.1
Dear Christian,
I did it with your scripts, which I find good, and got the same result :
Erreur: Need SystemAddressID!
when trying to modify any option of any queue (name, subqueue, group,
options and so on...).
This should meen that the backups are OK, but the database is
corrupted...
What this
Hello and greetings from Japan -
In OTRS 2.0b2, queue management screen, there is a sign key selection.
Is this related to the new SMIME or PGP admin options?
Also, if I set up SMIME and/or PGP, does the recipient have to be set up
some how as well?
Are these a way to prove that the mail
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Des,
maybe there is a problem with mod_perl after the upgrade. Would you try
OTRS without mod_perl please?
Best regards,
Christian
On Fri, Jun 17, 2005 at 10:09:47AM +0100, Des Quinn wrote:
Hi and thanks for the reply.
I did not upgrade from
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi Philippe,
On Fri, Jun 17, 2005 at 10:33:49AM +0200, Philippe Roth wrote:
I did it with your scripts, which I find good, and got the same result :
Erreur: Need SystemAddressID!
when trying to modify any option of any queue (name, subqueue, group,
You will get access with a Sony Ericsson using the Opera Browser on
p9xx. How usable this is a moot point due to screen size and aspect
ratio issues.
Nokia 9500 is fine. Probably be OK with 9300 as this is effectively a
9500 without Wi-Fi or camera.
Nokia 9210 will load it at about 9.6kbs a
Some points of clarification.
You seem to be suggesting that you have a 1.3.1 otrs database backending
for a 1.2.4 otrs system. As the database schema is different between
1.2.x and 1.3.x would suspect that this could cause a few problems. If
on the otherhand you have a unupgraded 1.2.x database
Hello List -
It now seems like this was a bad idea. I can't access the queues I made this
way correctly, so, something went wrong.
My apologies for counting my chickens before they hatch.
Best Regards,
Rick
--
Rick Cogley (mailto:[EMAIL PROTECTED])
Tel:
Hi,
some points inline
Graham T. Smith [EMAIL PROTECTED] wrote in message
news:[EMAIL PROTECTED]
Some points of clarification.
You seem to be suggesting that you have a 1.3.1 otrs database backending
for a 1.2.4 otrs system. As the database schema is different between
1.2.x and 1.3.x would
Hi Christian,
Thanks for helping me out, disabling mod_perl sorted it. The question is
what can I do to troubleshoot this further and get mod_perl working again. I
have mod_perl-1.99_12-2.1 installed but to be honest I have no idea what to
do next. Any pointers to other information sources
Anyone have any idea if the filemanager module works
on a windows implmentation and how to go about it?
Would appreciate any help.
Thanks
Jrgen
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Archive:
On 5/25/05 12:54 AM, Graham Smith wrote:
Might be worth someone putting together a list of mobile phones/networks
otrs works well with.
I just got a Treo 650 and it seems to handle OTRS well. I am going to make
a simpler theme, though. It will make loading faster and navigation easier.
--
Anyone have any idea if the filemanager module works on a windows
implmentation and how to go about it?
I have this version
?xml version=1.0 encoding=utf-8 ?
otrs_package version=1.0
NameFileManager/Name
Version1.1.3/Version
VendorOTRS GmbH/Vendor
URLhttp://otrs.org//URL
LicenseGNU
Hi Ren
Refer below:
Multi Group
This is an example setup for one company with a helpdesk, sales and billing
department. Each department should not see tickets of the other department.
This means nobody from helpdesk should have access to the billing tickets.
Nobody the one department can access
Hello,
How do you switch a ticket from an owner to having no owner?
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Support oder Consulting
As a followup, I tried deleting all of the recent entries in the various
tables, but never did get it working again.
I ended up deleting and recreating my db. Luckily there was nothing in it.
All I can say is be careful of automation. Seems like the safest thing is to
simply use the GUI unless
Hallo Christian,
Hier mein Datei:
# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2004 Martin Edenhofer [EMAIL PROTECTED]
# --
# $Id: Config.pm.dist,v 1.13 2004/08/10 06:56:39 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the
Gibt es die Mglichkeit, dass Kunden angelegt werden knnen,
mit zustzlichen Angaben, aber ohne die zwangsmigen
Zugangsdaten.
Wir wollen nur Tel.-Nummer und Adresse der Kunden haben, die
brauchen
aber berhaupt keinen Zugang zu OTRS.
Torsten.E
Hi,
im Body einer Antwort Mail wird die Zeile
Ticket Status: OTRS_TICKET_STATE
nach dem Click auf Senden richtig mit dem ausgewhlten Status ersetzt.
Gibt es eine Mglichkeit diese Information in die Subject Zeile einer Antwort
Mail mitaufzunehmen?
Mit freundlichen Gren / Kind regards
Martin
Unsere CSS. Dati von unsere Shop System ist dann nicht mehr funtionabel!!
Alle im eimer!
Es ist zeimlich schwer zu erklren! Ich werde mal ein scree shot davon
machen uns es dir schicken!!
Warst du shcon mal auf unserer Seite?
-Ursprngliche Nachricht-
Von: [EMAIL PROTECTED]
Ich wei ich hab mir die Preise angeschaut, und leide rist es fr uns zu
teuer!
Danke Trotzdem, werde mal schauen ob ich ein paar Freelancer finde!
-Ursprngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag
von Christian Schoepplein
Gesendet: Freitag, 17. Juni
Das habe ich soweit gefunden,
jetzt mssen aber die Feldnamen noch irgendwie
zueinander passen. Da wollte ich aber in der Defaults.pm
nicht einfach sinnlos herumkritzeln, gibt es hierfr
eine Beschreibung.
Torsten
Hi Torsten,
On Sa, Jun 11, 2005 at 09:03:17 +0200, Egeler Torsten wrote:
Ich
Gibt es eine Doku wo drin steht, was alles gemacht werden
mu, damit otrs statt mit latin1_swedisch
mit utf8 luft?
Grund, wir mssen eine externe Datenbank mit anbinden sowie
Kunden aus Tschechien und Ungarn. Und die haben halt mal
so komische Buchstaben ;-)
Torsten.E
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