Hi,
I've got a problem when modifying the FQDN in Config.pm, because
what I'd like is to have emails coming from otrs appear as
coming from [EMAIL PROTECTED], but then having notifications
contain urls like http://otrs.example.com/...
but if I change the FQDN, it's either one or the other which
I answer to myself...
On Tue, Jul 26, 2005 at 10:22:07AM +0200, Jerome Alet wrote:
I've got a problem when modifying the FQDN in Config.pm, because
what I'd like is to have emails coming from otrs appear as
coming from [EMAIL PROTECTED], but then having notifications
contain urls like
On 7/26/05, Duarte Cordeiro [EMAIL PROTECTED] wrote:
I know that version 2.0 will be out in a week, but we only have this week
available for updates. So, can anyone tell me your experiences with v 2.0
beta 6? Is stable enough for production?
Aside from the bug with special characters in
I am getting the following error when I try to access OTRS
I am using MySQL as the backend DB, SUSE 9.1 for the OS, pointing to
Active Directory for authentication access
it seems like the user OTRS has lost access through my DB but I
cannot seem to get it working
I have rebooted the server
On Tuesday 26 July 2005 12:26, Victor Rodriguez Cortes wrote:
On 26 Jul 2005 at 11:34, Hamish wrote:
Hi
Is there a way to change date format in OTRS? It is currently
mm/dd/ - we use dd/mm/ for everything else, so it gets
confusing! Thanks, Hamish
It's a setting defined in
Check your mysql user settings. The user 'otrs' probably don't have
permission. check the db, and host table in mysql database.
On 7/26/05, Chaden Hite [EMAIL PROTECTED] wrote:
I am getting the following error when I try to access OTRS
I am using MySQL as the backend DB, SUSE 9.1 for the OS,
On Jul 26, 2005, at 11:51 AM, Chaden Hite wrote:
I am getting the following error when I try to access OTRS
I am using MySQL as the backend DB, SUSE 9.1 for the OS, pointing to
Active Directory for authentication access
it seems like the user OTRS has lost access through my DB but I
cannot
I did grant full permission to the mysql db from query browser, it
seems as though I am still getting the permission error when I try to
access it, however I did notice that on trying to reboot mysql it
would not reboot
ie: rcmysql restart
it shuts down with no problems but when it tries to
Title: RE: [otrs] Agent view queues for more than one group simultaniously
For a given agent to display items in the My Queues portion of his/her UI you must go into the system as root or other administrative user and modify that particular Agent User and select the queues they have
Thank you for your response,
However I do not wish to display items in the My Queues portion of the
agents UI.
I would like the agent to be able to see all the queues from multiple groups
directly in the list of queues displayed when the agent clicks on the link
QueueView. The agent has
hello
let's supposed worker1 closes a ticket (TICKET1) sucessfully and his shift ends
then worker2 starts answering tickets and the owner of TICKET1 answers
it... he'll have an answer just when there's worker1 shift again...
is there a way to worker1 to get notifications whilie it's his shift?
Title: RE: [otrs] Agent view queues for more than one group simultanious ly
I don't know what to tell you. I do know that a queue without any items in it that a user has defined within his My Queues will not display if it is empty.
-Original Message-
From: [EMAIL PROTECTED]
Hallo,
ist es möglich, einer Gruppe zu erlauben, die Priorität, freie Felder
und Warten jedes Tickets zu ändern, unabhängig davon, ob der User
Besitzer des Tickets ist?
Danke
Tommi
___
OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/
Archiv:
Ich werde ab 25.07.2005 nicht im Büro sein. Ich kehre zurück am
12.08.2005.
Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.
___
OTRS Mailingliste: otrs-de - Webpage: http://otrs.org/
Archiv: http://lists.otrs.org/pipermail/otrs-de/
Hallo Liste,
wir haben ein grosses Problem mit Tickets, die versehentlich vom Generic
Agent geschlossen wurden:
[...]
StateUpdate
Alt: pending auto close+ Neu: closed successful
-
[EMAIL PROTECTED]
22.07.2005 12:45:00
[...]
Gibt es eine einfache Möglichkeit nach
Hallo Matthias,
vielen Dank für deinen Hinweis. Habe daraufhin OTRS entsprechend
umgestellt und somit klappt's prächtig.
Gruss
jochen
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Gesendet: Montag, 25. Juli 2005 17:30
An: User questions and discussions
16 matches
Mail list logo
