Re: [otrs] Changing the link color of a URL in the footer

Hi Zeke, Each of the links in the footer has been assigned a 'class' (ie 'footeritem' or 'small'). You can use html to create a new class or define the 'style' inline. HTH, Graeme Dehnert James Sr wrote: OK, I've massaged the customer interface into something appropriately corporate

[otrs] no more 'Phone call at %s' ?

Hi all, I'm currently upgrading OTRS 1.3.2 to 2.0.2 and in Language files I can't find variable 'Phone call at %s' = '' which was used to preset Subject field in Create New Phone Ticket view. Can someone tell me if it's still possible to preset that filed? TIA! best regards, Alex

[otrs] Re: UPGRADE OTRS 1.3 to 2

Hi, Serge ALGAROTTI a écrit : [...] When we run it (under the otrs account) we have: $HOME/bin/PostMasterPOP3.pl Notice: PostMasterPOP3.pl is already running! thanks to Rob Cas, he give me the solution which works for my problem: === I had this problem with 2.0.0b4 but have not had it

Re: [otrs] Roles / Groups / Users

Daniel, As far as I can tell: Group permissions override Role permissions. Therefore, give no Group permissions except for the admin user and add everyone to one or more Roles. Assign Group permissions to Roles just like you would a normal user. T On 8/26/05, Daniel Balan [EMAIL PROTECTED]

[otrs] SMTP Authentication

Im running off a cable modem with the ISPs mail system. I dont have an email account set up with them for OTRS. I have OTRS running local since I am the only user. Im not worried about incoming mail. I can easily create the tickets by hand. I would, however, like to have OTRS send out

[otrs] use a different customer db(s)

Hello OTRS, Let's say I have two customer dbs containing information about my customers. When a message is sent to my tech department I would like to read from those dbs and if the customer found (search after email address) to display some info and to set ticket priority to 4 (high). Does

[otrs] Phone ticket answer creates new ticket

Hello everybody, Ive been using OTRS 2.0.1 for a few days now, and noticed that when I create a new ticket using the phone ticket feature and the customer answers it (or its notification) another new ticket is created! Is it a normal behaviour or did I configured something wrong?

RE: [otrs] SMTP Authentication

Joe, Sometimes cable and DSL providers require that your user name be in the format: [EMAIL PROTECTED] instead of joe You also may have a DNS name resolution problem where your smtp host is not being resolved properly. The only other thing I can think of is changing the default

[otrs] Strange Error - Internal Error or Misconfiguration

I am getting an internal error or misconfiguration message after every page. Heres the really weird part, its after an OK code 200 message and theres no entry in the log. Yet after every single page, I get the error. Any ideas? Error Message after each page OK The server encountered an

RE: [otrs] User interface:Limited Queue access

I still seem to be doing something wrong here... I added the following to my Config.pm # CustomerControlPanel Settings $Self-{CustomerPanelOwnSelection} = {'First Queue Name' = 'Dispatch'}; because I want them to see the Dispatch queue ONLY. With this in place Dispatch the only

RE: [otrs] User interface:Limited Queue access

Title: RE: [otrs] User interface:Limited Queue access It may be a simple syntax error. If you have a queue named Dispatch and you wanted it to appear to the customer as Dispatches your line of code would be as follows: $Self-{CustomerPanelOwnSelection} = {'Dispatch' = 'Dispatches'}; If

RE: [otrs] User interface:Limited Queue access

Title: RE: [otrs] User interface:Limited Queue access I think I should have noted in my original reply Name of your first queue rather than First Queue Name I can understand where that could be read not as it was intended -Original Message- From: [EMAIL PROTECTED]

Re: [otrs] Re: UPGRADE OTRS 1.3 to 2

Hi Serge, Serge ALGAROTTI wrote: [...] When we run it (under the otrs account) we have: $HOME/bin/PostMasterPOP3.pl Notice: PostMasterPOP3.pl is already running! thanks to Rob Cas, he give me the solution which works for my problem: === I had this problem with 2.0.0b4 but have not had

[otrs] Response text placement

This is clearly just an aesthetic issue, but is there a way to change the Responses do they show up just under the salutation, rather than at the end of the message body? I have plenty of lazy people to support, and I'd rather get my message right at the top so they see it right off the

Re: [otrs] Working time feature

Hi Daniel, Daniel Balan wrote: Wow, nice feature. I would like to use it but we are working 24/7 :) Any way, I couldn't find any reference to it in the manual. Is it a new manual on the way? Yes. A new admin-manual and developer-manual is on the way. It'll be announce on the announce list.

Re: [otrs] use a different customer db(s)

Dear Martin, Friday, August 26, 2005, 9:54:52 PM, you wrote: PS: There is a upcoming developer manual (beta) if you or somebody needs this http://otrs.de/~me/doc-developer/en/ Would be there any additional info about configuring otrs for multiple domains? Thanks. -- Best regards,

[otrs] .procmailrc and recent sendmail

Hi, I've upgraded to OTRS 2.0.2, glad to see the report fuctions working with PostgreSQL (referrer to my old post and the broken SQL query and the ORDER BY) So, now I've to change some the procmailrc to support sendmail 8.13 and the SPF (http://spf.pobox.com/). Sendmail add a new line into the

Re: [otrs] customer suport center

Hi Alexander, Alexander Kardailsky wrote: I want to make separate pages for customer login, lost pass, create account. Is it possible to do? Yes. Admin Interface - SysConfig - Framework - CustomerPanelLoginURL and CustomerPanelLogoutURL. Also, is it possible to make customer registration

Re: [otrs] use a different customer db(s)

Hi Alexander, Alexander Kardailsky wrote: PS: There is a upcoming developer manual (beta) if you or somebody needs this http://otrs.de/~me/doc-developer/en/ Would be there any additional info about configuring otrs for multiple domains? Thanks. No, the developer manual will show you how

Re: [otrs] .procmailrc and recent sendmail

Hi Alexandre, Alexandre Ghisoli wrote: I've upgraded to OTRS 2.0.2, glad to see the report fuctions working with PostgreSQL (referrer to my old post and the broken SQL query and the ORDER BY) :-) So, now I've to change some the procmailrc to support sendmail 8.13 and the SPF

Re: [otrs] use a different customer db(s)

Dear Martin, Friday, August 26, 2005, 11:43:33 PM, you wrote: No, the developer manual will show you how to develop own OTRS modules and how the architectur is. PS: What is your multiple domain problem? I just don't know how to do it. There is very few info about. Do I need to have

Re: [otrs-de] Antwortformat anpassen?

Hallo. Das kannst du seit der 2.0 doch im Sysconfig Frontend einstellen. Ticket - Frontend::Agent::Ticket::ViewCompose -- Mit freundlichen Grüssen Andre Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.2 K Hallo, K ich nutze

Re: [otrs-de] Antwortformat anpassen?

Hallo zusammen, tut mir leid, dass ich keine Antwort sondern nur eine Zusatzfrage habe.. ;-) Wie kann ich die Signatur Agent-Abhängig machen? Angenommen die Agents arbeiten in verschiedenen Abteilungen.. Ich würde die Abteilung gerne in der Signatur angeben. Gibt es da Variablen die ich

Re[2]: [otrs-de] Antwortformat anpassen?

Hallo. Ebenfalls im Adminmenü kannst du Signaturen anlegen. Signaturen können in der Benutzerkonfiguration beliebig zugewiesen werden. Am besten du schaust dir das Adminmenü mal komplett an. So sollten sich viele Fragen von selbst beantworten. -- Mit freundlichen Grüssen Andre Bauer System:

Re[3]: [otrs-de] Antwortformat anpassen?

Hallo, genau hier liegt das Problem. Unter Admin-Benutzer hab ich nichts gefunden, wo ich eine Signatur zuweisen könnte. BTW: Ist es möglich, Signaturen im Frontend zu löschen? Viele Grüße, Kai AB Hallo. AB Ebenfalls im Adminmenü kannst du Signaturen anlegen. AB Signaturen können in der

Re[4]: [otrs-de] Antwortformat anpassen?

Hallo. Sorry. Stimmt. Signaturen lassen sich nur einer Queue zuweisen. -- Mit freundlichen Grüssen Andre Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.2 K Hallo, K genau hier liegt das Problem. Unter Admin-Benutzer hab ich

Re[5]: [otrs-de] Antwortformat anpassen?

Hallo, diese Frage bleibt noch: BTW: Ist es möglich, Signaturen im Frontend zu löschen? Hat jemand eine Idee? Gruß, Kai AB Hallo. AB Sorry. Stimmt. AB Signaturen lassen sich nur einer Queue zuweisen. ___ OTRS Mailingliste: otrs-de - Webpage:

Re[6]: [otrs-de] Antwortformat anpassen?

Hallo. Nein. Scheinbar musst du das in der Datenbank machen. Einfacher wäre es wohl die Signaturen einfach abzuändern oder beizubehalten. -- Mit freundlichen Grüssen Andre Bauer System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.2 K

Re: [otrs-de] OTRS 2.0.1 + GnuPG -- Mails per default signieren

Hi Sascha, [EMAIL PROTECTED] wrote: eine Frage habe ich nochmal zu PGP: Wir signieren per default alle ausgehenden Mails - besteht da eine Möglichkeit Tickets per default zu signieren ? Zur Zeit muss ich ja jedes Mal -- Signieren -- PGP-Inline auswählen - bei jedem Ticket, was ein bisschen

Re[7]: [otrs-de] Antwortformat anpassen?

Hallo, gibt es evtl. irgendwelche Variablen mit denen man ein Workaround realisieren könnte? Verstehe nicht, warum ein solches Feature fehlt!? Viele Grüße, Kai AB Hallo. AB Sorry. Stimmt. AB Signaturen lassen sich nur einer Queue zuweisen. ___ OTRS

[otrs-de] generate report based requests type or user base

Hi, is there a way to generate a report based on the user requests or type of service requests? The report would show, for example, requests listed by type: desktop, email, server issues? Thanks, matthew Start your day with Yahoo! - make it your home page