hi allwhy aren't I able to search the CustomerID field with a wild card e.g, john.sm*it seems like i have to have the full email address otherwise nothing is found.regards
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Archive:
Please advise. I need to remove the Company Ticket link on
the Customer window, I have searched on all the Customer .dlt forms and could
not find anything.
thanks
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Archive:
Dennis Kavadas wrote:
Hi all
Firstly let me just say, wow... the best helpdesk application i've
seen, great work guys, keep it up !!
Two Questions...
1. Where can i find the calander and other application shown on the
OTRS web ?
As seen in the man:
Robertino Hermansson wrote:
I've run SetPermissions.sh like this:
[EMAIL PROTECTED] bin]# ./SetPermissions.sh /opt/otrs otrs apache apache
apache
I'd try running './SetPermissions.sh otrs apache' and omit the last
two optional arguments. Why do you even use apache for the OTRS_GROUP?
I've tried doing that, resulting in this output:[EMAIL PROTECTED] bin]# ./SetPermissions.sh /opt/otrs otrs apacheSetPermissions.sh $Revision: 1.27 $ - set OTRS file permissionsCopyright (c) 2001-2004 Martin Edenhofer
[EMAIL PROTECTED]Setting file permissions...chown -R apache:nogroup
Robertino Hermansson wrote:
I have a different OTRS installation on another machine (Fedora
Core 3)
where httpd runs as the otrs group/user
and that is working fine. But that's just a test installation in
lab environment.
More idéas?
I installed OTRS on CentOS 4 using the RedHat RPM and
Not much, here's the output from the latest entries regarding otrs.Pretty much the same errors reported on the webpage.Maybe I should try to get the webserver running as otrs/otrs and see if that helps, don't know
if it is possible though.[error_log][Wed Jun 07 16:35:01 2006] [error] [client
Robertino Hermansson wrote:
Maybe I should try to get the webserver running as otrs/otrs and
see if that helps, don't know
if it is possible though.
It may be possible, but I have it all working with apache just
running as apache. What are the permissions and owners of /opt/otrs/
I guess the OTRS rpm isn't really going to work on your CPanel box
without a lot of tweaking and moving files etc. Maybe you're better off
doing an install from the source tarball following the instructions.
Yeah, it's more work. Or try a non-CPanel box.
I am trying to install from a tarball.
Hershel Robinson wrote:
Could this be a problem with step 6? Webserver configuration? I
don't think so but I don't know. All I actually did was add these 2
lines:
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Alias /otrs/ /opt/otrs/bin/cgi-bin/
to the very bottom of httpd.conf
What now?
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Could this be a problem with step 6? Webserver configuration? I don't
think so but I don't know. All I actually did was add these 2 lines:
Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/
Alias /otrs/ /opt/otrs/bin/cgi-bin/
to
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple
version running. As it is, CGI is not running.
any other ideas?
Maybe the key is Options +ExecCGI?
Nils Breunese.
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There is a very easy wau to do this:
Go to the SysAdmin section of the OTRS, search
Customer::ModuleRegistation and edit the NavBar according to your needs.
This is a very simple and safe way to do it.
Message: 8
Date: Wed, 7 Jun 2006 09:04:17 +0200
From: Mamakwa M. Sefiri [EMAIL PROTECTED]
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple version
running. As it is, CGI is not running.
any other ideas?
Maybe the key is Options +ExecCGI?
Tried it in .htaccess in the OTRS /bin/cgi-bin/ dir and then I
Hi,
I have several queues with different groups having write access to it. In the
Web user interface only those groups can create tickets in these queues as
expected.
However, sending a ticket via email and filtering that into one of these
queues have no group control. How can I control the
Hi there,
The length of the lines of the Email I am receiving are trunkated after
70 caracters or so. I changed the TextArea setting but it does not seems
to do anything... How can I increase the default lenght?
Also, when I ticket is received by the system, the owner is [EMAIL PROTECTED]
This
Do you load the mod_perl and mod_cgi module?
On 6/7/06 2:40 PM, Hershel Robinson [EMAIL PROTECTED] wrote:
Nils Breunese (Lemonbit Internet) wrote:
Hershel Robinson wrote:
Before I do that, I would like to at least have a more simple version
running. As it is, CGI is not running.
any
Hello.Is there any way to make tickets automaticaly be transfered from one queue to another after specified amount of time?Every ticket should have it's own counter of time it spent in some queue.
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Andy Lubel wrote:
Do you load the mod_perl and mod_cgi module?
Here is my httpd.conf file:
http://wcconline.com/httpd.txt
save the VirtualHost sections that I removed (to protect the innocent)
Thanks.
--
Gallery Robinson Web Services
http://web.galleryrobinson.com/
Title: Nachricht
Moin!
Problem ist gelöst! Es lag an den falschen Berechtigungen von Procmail.
Procmail hatte das SU-ID Bit gesetzt und das störte dem PostMaster.pl
Script.
Gruß
Markus
-Ursprüngliche Nachricht-Von: Schramm e.K.
[mailto:[EMAIL PROTECTED] Gesendet: Freitag,
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