[otrs] ticket last updated....

2006-09-15 Thread Alan Silver
Hi all: First, let me say that I am happy with otrs. Works wonderfully. There is only one feature that I am desperately in need of. I know this question has been asked before, most notably by ColbyW in Oct 2005. Since there was no solution at that time, I figured I would ask again and see i

Re: [otrs] Two Interface requests

2006-09-15 Thread Marc Petitmermet
On 15. Sep 2006, at 12:13 Uhr, Petitmermet Marc Roland wrote: 1. When I select a ticket via its checkbox I get a javascript confirmation box. I need to click this away. This increases the number of clicks required for batch editing by 100%. Especially when I select all Spam etc. this is a

[otrs] Intermittend Errors when reply/forwarding tickets

2006-09-15 Thread Danie
Hi , I have searched the mailing list for answers to this problem , and even applied the resolutions , but still i am getting the following error : ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: linux Time: Fri Sep 15 12:30:42 2006 Message: Can't send to: [email protected]! Enable debug for more info! T

Re: [otrs] Two Interface requests

2006-09-15 Thread Alessandro Ranellucci
On 15-09-2006 at 12:04, Jan Miczaika wrote: >2. Also regarding batch selection: I would propose radio buttons for >selecting all tickets on a screen and all tickets in a queue. I think that checkboxes in search results would be more useful for that purpose, along with a "select all" button. -

RE: [otrs] Two Interface requests

2006-09-15 Thread Petitmermet Marc Roland
> 1. When I select a ticket via its checkbox I get a javascript > confirmation box. I need to click this away. This increases the number > of clicks required for batch editing by 100%. Especially when I select > all Spam etc. this is a major pain. I would recommend removing this. you can disabl

Re: [otrs] Changing "Ticket" to desired language

2006-09-15 Thread Nils Breunese (Lemonbit Internet)
Nima Samadi wrote: Is there a way to change the "Ticket" in Re: [Ticket#...] in the subject of the outgoing emails to desired language? For example -> Re: [Ärende#...] And how would this affect the system? See http://doc.otrs.org/2.0/en/html/x7930.html#Ticket:Core::Ticket You have to set/

[otrs] Two Interface requests

2006-09-15 Thread Jan Miczaika
Hello, I'm not sure whether this is implemented in 2.1.0 yet, but I have two small requests for interface enhancements: 1. When I select a ticket via its checkbox I get a javascript confirmation box. I need to click this away. This increases the number of clicks required for batch editing by

Re: [otrs] send mail on ticket close

2006-09-15 Thread Alexander Scholler
Hi Alan, Alan McKeown schrieb: All, I created an email ticket yesterday and the customer was sent the ticket number. However when I closed the ticket no email was sent. I would have expected this to happen. Is there some configuration that needs to be put in place for this to work. This is

[otrs] Changing "Ticket" to desired language

2006-09-15 Thread Nima Samadi
Is there a way to change the "Ticket" in Re: [Ticket#...] in the subject of the outgoing emails to desired language? For example -> Re: [Ärende#...] And how would this affect the system? Thank you in advance. Regards Nima Samadi System development Besedo - För att dina kunder gillar service Da

[otrs] send mail on ticket close

2006-09-15 Thread Alan McKeown
All, I created an email ticket yesterday and the customer was sent the ticket number. However when I closed the ticket no email was sent. I would have expected this to happen. Is there some configuration that needs to be put in place for this to work.   Regards   Alan.   Alan Mckeown