[otrs] SOAP for ticket-creation within company-intranet

Hi, thanks all the responders of "faster ticket-creation", especially Jeff for his screenshot. I think some special form outside OTRS inside the companies intranet is really a good way for standarized tickets on special issues. All responders told to create special mails out of the forms and treat

Re: [otrs] OTRS 2.1.7: Message: Module 'Kernel::Modules::' not found!

Christian Schoepplein wrote: Hi Chris, On Tue, Apr 17, 2007 at 11:33:22AM -0700, Chris Fischer wrote: I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to be okay, except when going to http://localhost/otrs/public.pl I get the following: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS:

[otrs] Customer user backend - LDAP

I'm running OTRS 2.1.7 on a SLES 10 installation. I have LDAP authenitcation to eDirectory for Agent login, but I can't get the Customer user backend to work. I can run a trace on the LDAP server, and when I go to Customer and do a search, the request goes out, and the LDAP server responds, but

[otrs] Re: otrs Digest, Vol 45, Issue 25

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden

Re: [otrs] How to switch off SUBJECT field in customer web interface

Hi Matas, Matas Labasauskas schrieb: > Hello support, > > i decided to switch of subject field that customer could not change it > when he is doing a follow up and that subject would be the same all the > time. I'm looking in system config: > Frontend::Customer::Ticket::ViewZoom >

Re: [otrs] How to limit input ticket queues list

Орлов Олег schrieb: > Hi ! > > To allow to write notes into all queues, some agents group have RW rights > for these groups. > > Same group creates new tickets in 2 input queues. > In "New Phone" form in field "for" thay can see all 10 queues. > > It' s possible to limit list of groups to red

Re: [otrs] Ticket Age

Hi, On Thu, Apr 19, 2007 at 12:53:26PM +0300, Matas Labasauskas wrote: >in configuration they say: that if you will describe working hours ticket age >will be calculated only on working hours. We described working hours, but >ticket age is increasing after working hours also. where'hve you read t

Re: [otrs] Problem with few CustomerUser storages

Hello, On Wed, Apr 18, 2007 at 03:09:38PM +1100, ? wrote: >We have three configured CustomerUser storages : > >$Self->{CustomerUser} = { >Name => 'Database', >Module => 'Kernel::System::CustomerUser::DB', >Params => { >... > >$Self->{CustomerUser1} = { >

Re: [otrs] OTRS 2.1.7: Message: Module 'Kernel::Modules::' not found!

Hi Chris, On Tue, Apr 17, 2007 at 11:33:22AM -0700, Chris Fischer wrote: >I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to >be okay, except when going to http://localhost/otrs/public.pl > >I get the following: > >ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 17 10

[otrs] Ticket Age

hello support, in configuration they say: that if you will describe working hours ticket age will be calculated only on working hours. We described working hours, but ticket age is increasing after working hours also. thank you -- Matas Labasauskas ___

Re: [otrs] Error "Use of uninitialized value" in POP3.pm (otrs-2.2.0)

Hi, On Tue, Apr 17, 2007 at 07:28:46PM +0100, Steven Carr wrote: >I keep getting the following error appearing in my cron jobs: > >> Use of uninitialized value in numeric eq (==) at >> /usr/lib/perl5/5.8.8/Net/POP3.pm line 319, line 4. >> ERROR: OTRS-PM3-77 Perl: 5.8.8 OS: linux Time: Tue Apr 17

[otrs] Re: otrs Digest, Vol 45, Issue 24

Hallo Lieber Kunde, Dies ist meine persönliche E-Mail Adresse, und vom 6.4 bis zum 23.4 wegen Urlaub nicht erreichbar. Für Supportfragen wenden Sie sich bitte an das bereitgestellte Supportforum. Im Forum beantworten unsere Supportmitarbeiter Werktags Ihre Anfragen. In Dringenden Fällen wenden

[otrs] How to switch off SUBJECT field in customer web interface

Hello support, i decided to switch of subject field that customer could not change it when he is doing a follow up and that subject would be the same all the time. I'm looking in system config: Frontend::Customer::Ticket::ViewZoom

Re: [otrs] e-mail responses from agents?

On Mon, Apr 16, 2007 at 11:23:34PM +0200, Nils Breunese (Lemonbit) wrote: >Jo Rhett wrote: > >>> Jo Rhett wrote: So ... how can one allow an agent response submitted via e-mail >>to go back out to the customer? >> >>Nils Breunese (Lemonbit) wrote: >>>I'm afraid that is just not how OTRS

Re: [otrs] e-mail responses from agents?

On Mon, Apr 16, 2007 at 11:53:52AM -0700, Jo Rhett wrote: >> On 4/13/07, Jo Rhett <[EMAIL PROTECTED]> wrote: >>> I need the agents to be able to reply to the ticket using just e- >>> mail. Right now this does work, but the reply doesn't get sent to >>> the customer. > >Chris Watt wrote: >>Have you

Re: [otrs] documentation of escalation?

On Mo, Apr 16, 2007 at 12:10:19 -0700, Jo Rhett wrote: >Christian Schoepplein wrote: >>>2. How can we enable e-mail notification of escalation without >>>modifying the source code in a way which will be overwritten during >>>an upgrade? >> >>RTFM :): >> >>http://doc.otrs.org/2.1/en/html/x1409.h

Re: [otrs] Re: documentation of escalation?

On Mo, Apr 16, 2007 at 12:08:55 -0700, Jo Rhett wrote: >>Christian Schoepplein wrote: >>This behaviour is also described in the docu. > >I'd like to point out that the single and only page on escalation >contains multiple statements which contradict both themselves and the >observed behavior of t

RE: [otrs] faster ticket-creation

We also program our own webforms (in ColdFusion) and based on the input criteria send a structured e-mail to a specific e-mail address and POP all these e-mail boxes in their own OTRS queue (so we do the "Postmaster filtering" in our webforms, so we can program everything and route on every crit