Re: [otrs] Customer Password for LDAP Auth

i know but when a user tries to log in, how does otrs check the password cause there is no password for this users! they enter the first and last name (cn) and ther isn't any password to check but when they receive the error password or user name incorrect! you know what i mean? Mit

Re: [otrs] Customer Password for LDAP Auth

If you¹re using an LDAP backend, the username and password the Customer or Agent provide SHOULD be checked against your LDAP directory. OTRS should forward the credentials to the LDAP server and, once your LDAP server accepts them, pass you along. On 5/2/07 14:38, [EMAIL PROTECTED] [EMAIL

Re: [otrs] Customer Password for LDAP Auth

well thats not realy working! where exactly can i specifie which fields should be checked against LDAP (like the Mappigns USERNAME -- checkfield...) Mit freundlichen Grüssen Yves Menge -- The Salvation Army Switzerland IT-Team

Re: [otrs] Customer Password for LDAP Auth

It¹s all in the CONFIG.PM. The documentation goes into some detail about it, but (at least in my case against Active Directory), the default mappings all worked. On 5/2/07 14:49, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: well thats not realy working! where exactly can i specifie which

[otrs] Radius authentication

Hi everybody! I'm using Radius athentication for customers and it works fine! But now, I want to use it with agents and get this error: Can't locate object method new via package Kernel::Config at C:/OTRS/otrs//Kernel/System/Web/InterfaceAgent.pm line 75. These are the parameters that I

Re: [otrs] Customer Password for LDAP Auth

It doesn't work for me i try to authenticate against a Lotus Domino server! I tried quiet everything and it is still not working. Mit freundlichen Grüssen Yves Menge -- The Salvation Army Switzerland IT-Team

Re: [otrs] Ticket ACLs

Hej, Does anyone have any good ACL examples beside the ones on the otrs.org website? I wrote some of my own, but I would like to see what other people have in mind. I will post some of my own later. Don't know, whether it is a 'good' ACL, but here it is. I use it to enforce the workflow: Only

RE: [otrs] Hi People

sorry, what are you asking? tks From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Salgado Vidal Sent: 30 April 2007 17:34 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Hi People Have you find in the article table?

RE: [otrs] Hi People

Sorry, i didn't explain it correctly. I understood that you want to consult the e-mail's body, so I ask you if you have looked for it in the article table. I hope it helps you. Regards. De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de

[otrs] Company Tickets

I'm trying to figure out how to remove Company Tickets from the customer interface. Any ideas on how to get rid of it? Thanks, Jason R. Benedick Workstation Technician Thaddeus Stevens College of Technology ___ OTRS mailing list: otrs -

[otrs] Customer Password for LDAP Auth

When i try to access the Customer Interface it tells me Login failed! Your username or password was entered incorrectly. my config.pm section: # # # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 #

[otrs] installation problem

Greetings, I've had to upgrade to Apache2, so I'm trying to get OTRS to work with it. I can't, for the life of me, get past this problem I get when I run rcapache2: mail:/sw/Linux/Suse # rcapache2 start Starting httpd2 (prefork) Syntax error on line 10 of /etc/apache2/conf.d/otrs.conf:

Re: [otrs] Customer Password for LDAP Auth

The username and password are for a ³service account² used to login and read data from your LDAP back end. Any unprivileged account, whose password won¹t be changed, will do. On 5/2/07 06:18, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: When i try to access the Customer Interface it tells me

[otrs] Ticket is Open again and again

Hi List, I have a trouble: I did close a ticket but it was reopen automaticaly. I did see and the currently From: and To: fields have the queue email account ([EMAIL PROTECTED]), even when the ticket had From: [EMAIL PROTECTED] and To: [EMAIL PROTECTED]. Currently, I did close the ticket and

Re: [otrs] ITSM configuration

Hi David, On Mon, Apr 30, 2007 at 06:10:45PM +0200, David Salgado Vidal wrote: I'm trying ITSM over OTRS Framework 2.2 and I want to: - Associate an existing location to ConfigItems - Associate ConfigItems to tickets. Are they possible? Maybe the new ITSM list would be a better place to ask

Re: [otrs] exim configuration

Hi, On Mon, Apr 30, 2007 at 12:48:10PM +0530, [EMAIL PROTECTED] wrote: can configure the otrs mail system with exim and fetchmail. My requirement is for outgoing mail use exim and for incoming mail use fetchmail.How can i setup/configure the same with otrs by frontend and backend ? I

RE: [otrs] ITSM configuration

Thanks, i will try there. Regarda. -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Christian Schoepplein Enviado el: miércoles, 02 de mayo de 2007 18:40 Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] ITSM configuration Hi David,

Re: [otrs] No permission when accessing ticket

Hi Spencer, On Fri, Apr 20, 2007 at 07:24:00PM +0100, Spencer Eccleston wrote: We have recently installed OTRS v2.1.4 on a Solaris 10 x86 System and are expericencing a problem when attempting to access a new ticket throught the web interface. When an email is received by OTRS it successfully

Re: [otrs] Radius Problem

Hi Daren, On Mon, Apr 23, 2007 at 11:00:28AM +0100, Darren Williams wrote: I have just installed otrs-2.1.7 and I am trying to configure radius customer authentication. I have added the following to my Config.pm file: $Self-{'Customer::AuthModule'} = 'Kernel::System::Auth::Radius';

Re: [otrs] How to add a catalog class in ITSM

Hi, On Tue, Apr 24, 2007 at 11:21:34AM +0200, Paul Rhein wrote: I installed the ITSM 1.0.0 beta2 module just to play around and I have to say the OTRS team did it againlooks great thanks a lot. Thanks a lot :). Small question here: When I try to add a catalog class (under admin area -

Re: [otrs] HTML Replys

Hi, On Thu, Apr 26, 2007 at 01:29:15PM +0100, Will Sheldon wrote: Has there been any progress with regard to viewing and sending HTML messages? Our customers frequently send us (embedded) screenshots, so a click to view for image attachments would be a suitable alternative to viewing the full

[otrs] mod_perl segfault

Hello everyone, Comments/Suggestions welcome. As some other people have reported, in my attempts to use mod_perl (apache2) with OTRS, an httpd segfault is occurring when I try to log in. I have not tried perl debugging as other posts seem to indicate that leads nowhere and OTRS works fine on this

Re: [otrs-de] Freitextfelder als

OTRS nimmt mehrere Freitexte die sich auch vorbelegen lassen. Such mal in der Sysconfig nach Freekey Gruß Dennis Boguschewski, Frank schrieb: Guten Tag, wir suchen eine Möglichkeit die auflaufenden Service-Fälle genauer klassifizieren können. Beispielsweise haben wir eine Queue „Drucker“

[otrs-de] Ticket-Eskalation und kein Ende

Hallo, und Hilfe: die Eskalationszeiten werden nicht zurückgesetzt, wenn zum Beispiel ein Agent eine „erste Antwort“ erstellt. Tickets eskalieren auch wenn Tickets gesperrt sind oder den Status „pending…“ haben. Das dürfte doch nicht sein, oder? Ich sehe auch nach laaangem Nachsehen keine

Re: [otrs-de] Restore.pl und Access_denied

Ich versuche gerade ein OTRS mittels restore.pl wiederherzustellen. Leider ohne Erfolg ... # ./restore.pl -b /home/otrs -d /opt/otrs Restore /home/otrs/Config.tar.gz Restore /home/otrs/Application.tar.gz Create MySQL Decompresses SQL-File ... Cat SQL-file into MySQL database ERROR

Re: [otrs-de] Ein paar Fragen zum Handling

Hi Matthias, Am Montag, 23. April schrieb Matthias Spork: Henning Oschwald schrieb: Meinst Du mit Nachricht an den Kunden das eigentliche Reply? Wenn ja, ist es logisch, daß es zwei Mails sind, da das Reply die Kundenantwort ist und die Information über die Statusänderung eine

[otrs-de] OTRS Filter?

Hallo, ich habe hier eine E-Mail, die sofort nach Junk verschoben wurde. Dies passiert immer dann, wenn SpamAssassin eine E-Mail entsprechend bewertet. Ich habe die E-Mail mit SpamAssassin per Hand getestet (lokale Kopie ist vorhanden) und habe als Ergebnis -2.6 bei benötigten 5.0 Punkten

Re: [otrs-de] X-OTRS-Queue- Header für ausgehende Nachrichten

Hallo, sorry für die späte Antwort :(. On Fri, Apr 20, 2007 at 11:59:36AM +0200, Wolf Wiegand wrote: ist es möglich, alle Nachrichten, die von OTRS verschickt werden (also auch Benachrichtigungen für Agents), mit einem Header zu versehen, in dem die jeweilige Queue des Tickets vermerkt ist?

Re: [otrs-de] Komisches Problem, bekomme kein Ticket

Hallo, On Fri, Apr 27, 2007 at 11:32:46AM +0200, [EMAIL PROTECTED] wrote: ich habe gestern ein 2.1.7 er System aufgesetzt. Habe die procmailrc eingebunden und bekam auch per eMail geschriebene Tickets ins System. Heute habe ich es erneut probiert, die eMail wird auch von postfix angenommen und

Re: [otrs-de] Absenderadresse des Benutzers - nicht der Queue - bei Antworten verwenden

Hallo, On Mon, Apr 30, 2007 at 02:13:52PM +0200, dbz wrote: Für ein kleines Problem finde ich leider keine Lösung: Ich möchte, dass bei Antworten auf Tickets die Mailadresse des Benutzers / Bearbeiters verwendet wird, und nicht die der Queue. Dies bezieht sich insbesondere auf Antworten eines

Re: [otrs-de] OTRS Filter?

Hallo, On Wed, May 02, 2007 at 01:58:14PM +0200, Michael Diederich wrote: ich habe hier eine E-Mail, die sofort nach Junk verschoben wurde. Dies passiert immer dann, wenn SpamAssassin eine E-Mail entsprechend bewertet. Ich habe die E-Mail mit SpamAssassin per Hand getestet (lokale Kopie ist