I've add module file manager in my OTRS, but I got errors when I delete or
download file that I've been uploaded.
My OTRS is in ms windows.
These the errors :
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Fri Jul 13 15:06:07 2007
Message: ?
Traceback (1300):
Module:
Patric wrote:
The API does not seem to provide any way to retrieve the ticket hook, is
anybody aware of a way to do this?
Managed to answer my own question...
#!/usr/bin/perl -w
use Kernel::System::Config;
...
# Create a new System Config Object
my $ConfigToolObject =
Hello List,
I've solved the problem with the constant long delay on Agent Respond.
The problem was a misconfigured DNS setup. The first DNS in the /etc/
resolv.conf wasn't reachable and caused a TCP timeout of app. 10 sec.
When an agents clicks on the response by email link then the OTRS
Dear all,
I want to know how to use type, service and SLA in OTRS 2.2.1.
I already add type, service, SLA and I allocate customer to use the service,
But the problem is in the customer frontend for create new ticket there are
no item for SLA in it.
Please help me.
Best Regard,
hi all
i have just started using otrs. is it possible to time the tickets such that they automatically move to the next queue instead of moving them everytime??
thank you
Tried the new MSN Messenger? Its cool! Download now.
___
OTRS mailing list: otrs
Thx you Mr Damien
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Damien BASTIE
Sent: Friday, July 13, 2007 4:39 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] type,service and SLA
I want to know how to use type, service and
I want to know how to use type, service and SLA in OTRS 2.2.1.
I already add type, service, SLA and I allocate customer to use the
service,
But the problem is in the customer frontend for create new ticket
there are no item for SLA in it.
Activate it :
In Sysconfig -- Config Options: Ticket
Hi,
we are thinking of redoing our otrs.org Web site with a fresh new
design. But the design is not what makes a community site, it's the
content and the features it offers to the users, the OTRS community.
As you are our community, we'd like to ask you what you like to see on
the .org site.
In the zoom view it also shows when the system sent a
reply back to follow-ups or new tickets. Is there away to not show what
the system does in the zoom view? I tried searching the archives and in
the system config and couldn't find anything.
Also is there away
I have a few. I will send them as I remember.
Here is one that I remember:
- OTRS tip of the day
Make it one of those obscure option or configurations that no one really is
too familiar with.
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bodo
Bauer
Once you complete the rpm upgrade you must run the DB upgrade script.
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
bradis
Sent: Monday, July 09, 2007 8:46 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] upgrade OTRS 2.1.7 to 2.2.1
So, did
Run the PostMasterPOP3.pl script manually and watch the output. Post back
what you see.
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dan
King
Sent: Monday, July 09, 2007 2:58 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Problems downloading
Ensure that your exchange is allowing POP3 connections for the account that
you are using to retrieve the messages. That same account must be used to
send emails via SMTP smart host
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of pri
pri
Sent: Tuesday, July 10, 2007
Config Options: Ticket - Core::PostMaster
Type HTML in your sysconfig search
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Arnold, Andrew
Sent: Tuesday, July 10, 2007 5:25 AM
To: User questions and discussions about OTRS.org
Subject: FW: [otrs] Text/plain vs
You have to increase the maximum packet size in the mysql config. It's a
mysql setting
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff
Shepherd
Sent: Wednesday, July 11, 2007 12:46 PM
To: User questions and discussions about OTRS.org
Subject: [otrs]
Its located here
Config Options: Ticket - Frontend::Customer::ModuleRegistration
You can change the titles to what ever you want.
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jonathon
Sent: Wednesday, July 11, 2007 1:18 PM
To: 'User questions and discussions
You might want to make sure that you unlock it. If you didn't it will still
show up in your QUEUE in a locked status
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Shue, Daniel G.
Sent: Thursday, July 12, 2007 8:19 AM
To: User questions and discussions about OTRS.org
how???
in the generic agent it is not possible to be defined whichever days will
have to happen without answer before closing ticket
On 7/13/07, Maurice James Ny [EMAIL PROTECTED] wrote:
The generic agent can do this
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL
The generic agent can do this
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff
Shepherd
Sent: Thursday, July 12, 2007 10:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Auto Close old tickets
I've actually been curious
I am having some issues getting email out on time. Sometimes the email
will not go out after answering a ticket for several hours. I'm not
sure what I did wrong.
Andrew Meyer
Unix Systems Analyst
Precision Practice Management
1300 Hampton Ave., Ste 200
314-787-0681 x39
314-565-0868
BEGIN:VCARD
I was having the same problem and changed the configuration to use the
file system. There is information in otrs_admin_book.pdf in section
17.1.2. The setting you need to change is explained in B.2.4.14 in the
same manual.
I am on Windows and it fixed the problem.
-Original Message-
Hallo,
ich habe nun mal die SYSConfig durchstöbert. Wenn man
CustomerPanelSelectionType: auf Systemaddress stellt (eine Systemadresse
ist korrekt hinterlegt), dann kommt im Customerinterface bei Erstellung eines
neuen Tickets:
Software error:
Can't call method SystemAddressGet on an
Hallo Dominic,
ganz wirklich?
Sowohl bei mir als auch in der Liste selbst sehe ich aber immer nur eine Mail.
Hmm komisch.
Grüße
Chris
Dominic Priesmann [EMAIL PROTECTED] schrieb am Freitag, 13. Juli 2007 um
10:47 in Nachricht [EMAIL PROTECTED]:
Hi Chris,
also helfen kann ich dir grad
Hallo zusammen,
Wir nutzen derzeit otrs 1.3.3 mit debian etch. Wir haben also statt dem
otrs2 Paket das otrs Paket installiert. Es läuft soweit eigenlich alles,
nur kann ich in der Queueansicht nicht auf alle tickets klicken, d.h. das
es keinen Link mehr hinter Alle Tickets gibt.
Dies ging
Hi Chris,
also helfen kann ich dir grad nicht aber hast du schon bemerkt das deine Emails
immer 2 mal eintreffen...
Gruß Dominic
-Ursprüngliche Nachricht-
Von: info [EMAIL PROTECTED]
Gesendet: Thursday, 12. Jul 2007 13:17 +0200
An: otrs-de@otrs.org
Betreff: [otrs-de] Frage zum
Upps... tschuldigung mein Fehler...
-Ursprüngliche Nachricht-
Von: info [EMAIL PROTECTED]
Gesendet: Friday, 13. Jul 2007 11:02 +0200
An: otrs-de@otrs.org
Betreff: Antw: Re: [otrs-de] Frage zum Customer Zugang
Hallo Dominic,
ganz wirklich?
Sowohl bei mir als auch in der Liste selbst
Hallo,
wir planen die OTRS.org Seite neu zu gestalten. Da diese Seite der
Community gewidmet ist, und ihr die Community seit, möchten wir euch in
die Planung mit einbeziehen.
Im Moment geht es dabei nicht um das Design oder die Implementierung,
sondern um den Inhalt. Wes erwartet ihr auf der
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