[otrs] Public interface in 2.2.1

Hello, with OTRS 2.2.1, when I try to access http://otrshost/otrs/public.pl I get an error: Error: Module 'Kernel::Modules::' not found! I have looked the code and seems as if in .../Kernel/System/Web/InterfacePublic.pm the 'Action' were empty... I have tried to look to the value that I have to

[otrs] How to set permissions on queues.

Hello list! I need to setup permissions for Customer Users to view only queues on which this user has permissions. For example when a Customer login to the interface and want to write a new ticket in the drop down menu to whom is he writing can see all off my queues, and I need to seperate

[otrs] Deactivating Telephone tickets + standard status after ticket anwer

Hello folks, 2 things that i haven't figutred out so far by using the documentation. Telephone: Since our agents do not give telephone support the Telephone Ticket button in the Top bar, as well as the link Call customer right to every ticket is more or less useless. Can I deactivate those

Re: [otrs] Deactivating Telephone tickets + standard status after ticket anwer

Check sysconfig for removing menu items. Its really easy once you locate it :) For the default ticket status I think its also in sysconfig for default ticket state. HTH, Andy Lubel On 8/14/07 12:25 PM, Markus Uelzer [EMAIL PROTECTED] wrote: Hello folks, 2 things that i haven't

[otrs] OTRS Install headache

All, I need help installing OTRS 2.2.2 on FC4, Apache 2 and MySQL 4. I tried everything, but i could not pass this error: Software error: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 81, PRODUCT line 4. Your help will be appreciated.

Re: [otrs] Deactivating Telephone tickets + standard s tatus after ticket anwer

Hi Andy! Thansk for your fast response. More or less I am aware that I can find this functions somewhere in the Sysconfig. But i have 0 Idea where exactly. I'm clicking through all points here since about 30 minutes, but no clue so far :( Thanks :) *Von:* User questions and

Re: [otrs] pop access

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Jason! On Mon, 13 Aug 2007, Jason Kleinberg wrote: fetchmail: Server certificate verification error: self signed certificate fetchmail: Couldn't get service name for [EMAIL PROTECTED] Add ssl sslfingerprint your ssl certificate

Re: [otrs] Deactivating Telephone tickets + standard status after ticket anwer

New Phone Ticket (in nav) removal: Admin Sysconfig Group = Ticket Frontend::Agent::ModuleRegistration (I think you just uncheck the box ³Frontend::Module###AgentTicketPhone:²) I looked around sysconfig too and don¹t see a way to remove the Telephone reply but I know its possible with

[otrs] Service Level Management

I would like to know how I fulfill the SLA within a ticket. For satisfy First response time I already discovered that I need to send an e-mail to the customer, and then the countdown in the ticket zoom stops. That was nice! Now, I am trying to satisfy Update Time and Solution Time, but I didn't

Re: [otrs] pop access

Hi Andy! On Tue, 14 Aug 2007, Andy Lubel wrote: You may try our Mail-PostMaster package which adds POP3/POP3S/IMAP/IMAPS-support to OTRS-Admin-View for OTRS 2.1.x. You find Exactly what does this package do that the current version of OTRS doesn't? /curious IMHO OTRS hasn't access to

[otrs] Software error

Hello, When i try to send mail I get the following error: Software error: $/ as given is currently unsupported at D:/OTRS/otrs/Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140 Does anyone know what it means? I have searched a bit but got no results in relation to OTRS. Regards,

[otrs] Active Diretory Integration Problem

Hi All, I have installed OTRS 2.2.2 on a Fedora distribution with the following: Kernel 2.6.15-1.2054_FC5smp #1 SMP mysql-server 5.0.27-1.fc5 Apache 2.2.2-1.3 perl 5.8.8-5 (all the modules installed, checked by otrs.checkModules) When I type the

RE: [otrs] Public interface in 2.2.1

You need to install the FAQ module -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dummy cerberus Sent: Tuesday, August 14, 2007 4:57 AM To: otrs@otrs.org Subject: [otrs] Public interface in 2.2.1 Hello, with OTRS 2.2.1, when I try to access

[otrs-de] [Ticket#2007081410018777] Got no MainObject!

Hallo, Beim Aufruf der Datei Customer.pl bekomme ich folgende Fehlermeldung: Software error: Got no MainObject! at /opt/otrs//Kernel/System/DB.pm line 85. For help, please send mail to the webmaster (info@ ), giving this error message and the time and date of the error. Ich nutze die

[otrs-de] Kurze Frage zu PostMasterFilter (Subject)

Hallo Liste, wenn ich möchte, dass alles was [SUPPORT] im Betreff hat (egal wie es geschrieben wird [support], [SuPpOrT], etc) in eine bestimmte Queue geschoben wird und alle anderen in eine andere? Ist sicher super einfach :) Danke! Mit freundlichen Grüßen / Best Regards Tim Böhmert

Re: [otrs-de] Kurze Frage zu PostMasterFilter (Subject)

On Tue, Aug 14, 2007 at 02:18:19PM +0200, Tim Böhmert wrote: Hallo Liste, wenn ich möchte, dass alles was [SUPPORT] im Betreff hat (egal wie es geschrieben wird [support], [SuPpOrT], etc) in eine bestimmte Queue geschoben wird und alle anderen in eine andere? Ist sicher super einfach :)

AW: [otrs-de] Kurze Frage zu PostMasterFilter (Subject)

Hallo, was hab ich denn wo geklaut? Mal Füße stillhalten, ok? Danke! Ich würde gerne ein paar Beispiele wissen. Das mit dem Subject klappt schon, aber wie schreibe ich es z.B. wenn ich alle Emails von der Email-Adresse [EMAIL PROTECTED] (wobei Mitarbeiter und auch das .de variieren kann)

[otrs-de] Suche Satz in *.dtl-Dateien

Hallo Liste, wo finde ich den Satz Abmeldung erfolgreich! Danke für die Benutzung von OTRS! wenn sich der KundenBenutzer im Customer.pl ausgeloggt hat? Er müsste irgendwo in einer der *.dtl-Dateien im Verzeichnis /Kernel/Output/HTML/Standard sein oder? Würde diesen gerne an unsere Firma

Re: [otrs-de] Suche Satz in *.dtl-Dateien

Am Dienstag, 14. August 2007 17:15:19 schrieb Tim Böhmert: Hallo Liste, wo finde ich den Satz Abmeldung erfolgreich! Danke für die Benutzung von OTRS! wenn sich der KundenBenutzer im Customer.pl ausgeloggt hat? Er müsste irgendwo in einer der *.dtl-Dateien im Verzeichnis

Re: [otrs-de] Kurze Frage zu PostMasterFilter (Subject)

On Tue, Aug 14, 2007 at 04:07:17PM +0200, Tim Böhmert wrote: Hallo, was hab ich denn wo geklaut? Mal Füße stillhalten, ok? Danke! Du hast den Thread von Net-Publics geklaut, da du sehr wahrscheinlich auf Antworten gegangen bist und dann Subject und Text entsprechend gewechselt hast. Für neue

[otrs-de] [Ticket#2007081510000382] EMail an Extern

Hallo, Kunde (E-Mail an extern) Net-Publics GbR [..]: Ticket uebertragen a[..] - 14.08.2007 21:28:03 Dies möchte ich gerne eliminieren, zumindest so, dass es der Kunde im customer.pl nicht sieht. Denn er muss ja nicht mitbekommen, warum sich verzweifelte Supporter die Mails hin und herschieben