Hi marius,
On Mi, Okt 10 2007, Marius Flage wrote:
> I'm trying to change the system using SysConfig but so far just a few
> of the changes actually replicate throughout the system. I have tried
> to figure out where the changes are stored, since the "Reset button"
> still is there after a restar
Henning
Henning Oschwald a écrit :
> The default note type can be changed from Sysconfig -> Ticket ->
> Frontent::Agent::Ticket::ViewNote. The setting to change is
> Ticket::Frontend::AgentTicketNote###ArticleTypeDefault.
It'ok, Thank you very much !
--
Serge ALGAROTTI
Hi Serge,
On Di, Okt 09 2007, Serge ALGAROTTI wrote:
> I would like than note-external be proposed by default when a agent choice
> "Note" when a ticket is displayed. Now it's "note-internal" which is the
> default.
The default note type can be changed from Sysconfig -> Ticket ->
Frontent::Agent
I am trying to remove the quote characters when using the auto responder
feature for specific queues.
What I am trying to do is to run a script that generates emails that get
filtered into OTRS then forwards the ticket emails to the appropriate
users to follow up on (kind of the reverse of OTRS
Have a situation where I would like to un-merge two tickets.
Does anyone know if this is possible? A nudge in the correct direction?
LQ
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Well, I eventually figured out what was going on
In the installation directory there's a file named "RELEASE", which had been
left untouched when upgrading the system. After replace this file with the
new RELEASE file (from version 2.2.3), everything went okay.
Regards,
Harry
2007/10/8, Har
Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is
now the
THIRD TIME I am posting! I don't mean to be rude or
confrontational, but
the lack of response is disheartening. It is quickly damaging the
perceived
quality of OTRS.
I have a new deployment o
This is a repost, as there has been no positive response. This is now the
THIRD TIME I am posting! I don't mean to be rude or confrontational, but
the lack of response is disheartening. It is quickly damaging the perceived
quality of OTRS.
I have a new deployment of OTRS 2.2.3, with the OTRS We
Hallo!
I updated from OTRS 2.2.2 to 2.2.3 ( Windows, ITSM 1.0.3 ) and moved to another
host and everything works fine, but i can not send any more emails!
Fetching emails works good, but i can not send any notifications, mails etc..
Can't connect to exchange.rudolph.log: Bad file descriptor!
E
Hi,
On Mi, Okt 10 2007, Sébastien Prud'homme wrote:
> I dont' know the bahaviour in case of problem with PostmasterPOP3.pl
> but on my configuration with fetchmail and an IMAP mail box, the mail
> is not deleted on the IMAP server if the Postmaster.pl script fails.
That's because Fetchmail is ab
Hi,
I dont' know the bahaviour in case of problem with PostmasterPOP3.pl
but on my configuration with fetchmail and an IMAP mail box, the mail
is not deleted on the IMAP server if the Postmaster.pl script fails.
Are you sure the mail has been deleted from your POP3 server?
2007/10/9, Alexander S
hamood Iqbal skrev:
no the pc is on the local lan.
i think i remmber i need to change something in the http conf file of
apache.. for it to work .what it is i am not sure
Do a netstat -tpln and enter the output here. You have to make sure that
the apache service is listening on the external
no the pc is on the local lan.
i think i remmber i need to change something in the http conf file of
apache.. for it to work .what it is i am not sure
On 10/10/07, Peter van Beugen <[EMAIL PROTECTED]> wrote:
>
> Do you have a firewall running on the OTRS machine?
>
> Did you allow port 80?
>
>
>
Do you have a firewall running on the OTRS machine?
Did you allow port 80?
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens hamood
Iqbal
Verzonden: woensdag 10 oktober 2007 10:48
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] how to access from another pc?
the apache service is running as it opening the otrs page on the local
machine
On 10/10/07, Emily Flynn <[EMAIL PROTECTED]> wrote:
>
>
>
> Have you checked Apache is running? It sometimes stops for me, so you
> might just check that in the services of the localhost?
> --
Have you checked Apache is running? It sometimes stops for me, so you might
just check that in the services of the localhost?
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
hamood Iqbal
Sent: 10 October 2007 09:32
To: User questions and discussions about OTRS.org
Sub
http://172.30.72.147/otrs/index.pl
is the url on the machine i have installed otrs
and from the current machine i want to access it
it does not open any thing
On 10/10/07, Marius Flage <[EMAIL PROTECTED]> wrote:
>
> hamood Iqbal skrev:
> > i am new to OTRS.
> >
> > please guide me how to acce
hamood Iqbal skrev:
i am new to OTRS.
please guide me how to access OTRS form another pc not from localhost.
Just enter the ip address of the remote computer into your browser. E.g.
if the machine running otrs is 192.168.1.45, enter that ip into your
browser. Of course you also need to apply
Are you talking about browsing to OTRS i.e.
http://othermachine/otrs/index.pl
If you want to access the config files you'll have to use remote desktop.
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
hamood Iqbal
Sent: 10 October 2007 09:16
To: otrs@otrs.org
Subject:
i am new to OTRS.
please guide me how to access OTRS form another pc not from localhost.
thanks
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Hi there
I have basically asked this question before, but haven't gotten an
answer yet.
I'm trying to change the system using SysConfig but so far just a few of
the changes actually replicate throughout the system. I have tried to
figure out where the changes are stored, since the "Reset but
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