Hi,
Is it possible to install OTRS on a shared hosted server where there is no
access
to the terminal(command line)?
If so, are there any instructions on how to do it?
Thanks
Nishen
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Archi
Hi Sandor
Did you set up the maximal size of uploaded files?
Sysconfig => Framework => Core::Web => WebMaxFileUpload
Carlos,
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Sándor
Fehér
Enviado el: Martes, 06 de Noviembre de 2007 09:53 a.m.
Para: User ques
Sándor Fehér írta:
Hi,
It did not let me sleep. I investigated the process.
I put a little hack into the ArticleStorageDB.pm which provides me the
size of the attachment read.
It was correct. The second turn I put the whole encoded content into a
temp file.
It's size also looked me good. Then
Working on an initial installation of OTRS on Debian Etch, Apache was
working fine for other applications, but after the LDAP configuration,
it stopped working. Now when trying to start apache, I get the following
errors:
[warn] Useless use of AllowOverride in line 22.
failed!
In the apach
Thanks for the reply. I'm not using LDAP at all. All the post I've read on
this so far are mentioning LDAP, but no I'm not using LDAP.
When I lookup into mysql database, I can see all my users in system_user
table in my otrs database, but at the login screen it's throwing Panic! No
UserData!!!.
I t
I¹m guessing you are using LDAP? If not just disregard..
Most notably is in the old otrs it(the Config.pm) was:
# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
$Self->{UserSyncLDAPMap} = {
# DB -> LDAP
Firstname => 'givenName',
Hi All,
I tried the upgrade this weekend on a test server. I'm getting this error
message: Panic! No UserData!!!...
I followed the instructions below.
Any thoughts?
Thanks for your help...
On 10/18/07, Franz Ferdinand Esberger <[EMAIL PROTECTED]> wrote:
>
> Ivan De Masi schrieb am 17.10.2007 17:12
It was piece of cake to setup the LAMP-server and install OTRS with
apt-get but I'am unsure how to setup a secure mailserver. I own a domain
that I want to dedicate for this.
I could use the domain with google apps to setup a mailaccount but google
only let me only connect by POP3+SSL and SMTP+TLS
Yeah, I'm still PPC here and its a little different than the intel
perl I
suspect.
xservedev:~ root# perl --version
This is perl, v5.8.8 built for darwin-thread-multi-2level
What's yours say?
Same:
This is perl, v5.8.8 built for darwin-thread-multi-2level
- Manoj
On 11/6/07 10:18 AM,
Hi,
I have an urgent issue. It's unable to download attachments bigger than
3 Mb.
If I click on the attachment link ie show the download size as 3 Mb and
downloads this as a 3 Mb instead of the original size.
TicketZoom shows it's size correctly. Due to this problem I unable to
access some importa
Yeah, I'm still PPC here and its a little different than the intel perl I
suspect.
xservedev:~ root# perl --version
This is perl, v5.8.8 built for darwin-thread-multi-2level
What's yours say?
On 11/6/07 10:18 AM, "Manoj Patwardhan" <[EMAIL PROTECTED]> wrote:
>> Can you give me any insight i
Can you give me any insight into how you installed the needed
modules or did
you upgrade your OSX to a later version without erasing the disk?
It was a clean install of Leopard (after erasing the disk).
To install the modules I used the CPAN shell running as root. It just
worked first shot.
Can you give me any insight into how you installed the needed modules or did
you upgrade your OSX to a later version without erasing the disk?
Im having a hell of a time just installing Date::Pcalc..
What architecture are you on, PPC or Intel?
Thanks,
-Andy
On 11/6/07 8:52 AM, "Manoj Patwardh
Hi Andy,
Here's the result of my running otrs.checkmodules:
CGI ... ok
Date::Pcalc ... ok
Date::Format ... ok
DBI ... ok
DBD::mysql ... not installed! (required - use "perl -MCPAN -
e shell;")
Digest::MD5 ... ok
Crypt::PasswdM
Hi Andy,
Here's the result of my running otrs.checkmodules:
CGI ... ok
Date::Pcalc ... ok
Date::Format ... ok
DBI ... ok
DBD::mysql ... not installed! (required - use "perl -MCPAN
-e shell;")
Digest::MD5 ... ok
Crypt::
Thanks for your answer Laurent. It turns out I was logging into the
database with the default MySQL 'user' as opposed to 'root'. So when I
logged in as root admin, all was fine, I changed passwords, created a user,
and I can go about managing the database.
I'm actually running otrs on an XPSP
Hi,
Your problem seems to be only related with bad/insufficient privileges
accorded to your otrs user.
phpMyAdmin is a web-based tool to easily manage MySQL servers, it could
help on your case : http://www.phpmyadmin.net/
You will probably also need to read some documentations about MySQL
Hi,
I have no answer about your question, sorry. but I would just mention a
thing : I think it's a bad idea to implement an automatic "queue
affecting system" based on source domains like you want to do.
Imagine this simple case :
- Customer 1 from Company A with email [EMAIL PROTECTED] send
Hi,
I'm running OTRS 2.1.7, and I've been having a problem with Apache failing.
So I want to upgrade to 2.2 hoping this might fix it. What this entails is
backing up the MySQL database, uninstalling the current version of OTRS, and
then reinstalling the new one, making sure to copy over my co
Hi,
According to the OTRS doc
(http://doc.otrs.org/2.2/en/html/x846.html#adminarea-customer-user-groups), you
have to manually assign customers to a group (and therefor to a queue), or use
the CustomerAlwaysGroup option to assign every new customer to a single group.
My problem is that I have
Hi,
This has nothing to do with a reply to survey module informations but ...
Did you go properly through all installation steps as defined in the
documentation on otrs.org website :
http://doc.otrs.org/2.2/en/html/c267.html
Basically, Admin login/password are defined through the installer.p
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