Re: [otrs] Agent statistics

Maybe this can help: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQCategoryID =25ItemID=246 Thank you, Richard. That was exactly what I was looking for. I didn't know I had to enable the agents for the stats. Now it works perfectly. Another question arises, though. How do I change the

Re: [otrs] how to avoid send emails

Hi Carlos. You can disable it on the queue (Admin - Queue). There are three customer notification options that you can turn off. This applies to all tickets in the queue, though. -- Lars From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Operacion

[otrs] mail loop

Am I the only one getting these? Seems there's a loop configuration at lusen.otrs.org. __ From: Mail Delivery System [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 07, 2008 9:05 AM To: [EMAIL PROTECTED] Subject:Kan ikke leveres: [otrs]

Re: [otrs] mail loop

Hi Lars, Same thing here when sending my mail on May 5th 2:13pm BR, Laurent Lars Jørgensen a écrit : Am I the only one getting these? Seems there's a loop configuration at lusen.otrs.org. __ *From:*Mail Delivery System [_mailto:[EMAIL

Re: [otrs] mail loop

Same here ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/

Re: [otrs] OTRS 2.2.6 : problem with Customer Companies listing

Hi, Anyone having such a behaviour please ? In order for me to debug the problem, does anyone having OTRS 2.2.6 installed and working with an external MySQL database for Customer Companies can : - tell me if the link Company in Agent frontend is displaying companies properly - send me these

[otrs] Statistics on ticket history

Hello, I have a simple report to see how many tickets are closed per agent per period. What I really want is stats to see how many e-mails are sent per agent per period. The data I like to run the stats on is the ticket history. Here I want to check the amount of SendAnswer actions performed

[otrs] Mandatory FreeText Field?

Hi, Is it possible, via web interface SysConfig area, to mark a FreeTextField as mandatory? I've seen a couple of references to that while googling around, but I'm not seeing that option there. Any hints? TIA, rodrigo ___ OTRS mailing list: otrs -

Re: [otrs] Statistics on ticket history

Hi. Try SQL: Mails per queue (via otrs. ticket) SELECT q.name, count (q.name) FROM otrs.article a, otrs.queue q, otrs.ticket t where article_type_id = 1 and a.ARTICLE_SENDER_TYPE_ID = 1 and a.create_time between to_date('05/06/2008 00:00:00', 'MM/DD//HH24:MI:SS') and

[otrs] Problem with HTTPS part 2

hello list, I am a user of OTRS and I'm having a problem, when I install the OTRS in standalone mode works https without any kind of problem, but when I install the OTRS on servers that have at least 1 virtual host this does not work at https, someone knows that it can be --

Re: [otrs] Statistics on ticket history

Hi all, this is great... Is there someone that has a prepared sql statement to stat time of ticket ? I mean. time elapsed for a ticket, time spent in pending and/or related ? 10q. On Wed, May 7, 2008 at 3:43 PM, Obee, Daniel [EMAIL PROTECTED] wrote: Hi. Try SQL: Mails per queue

Re: [otrs] Problem with HTTPS part 2

Matias N. Sliafertas wrote: when I install the OTRS in standalone mode works https without any kind of problem, but when I install the OTRS on servers that have at least 1 virtual host this does not work at https, someone knows that it can be HTTPS needs a dedicated IP address, so you cannot

[otrs] Problem with HTTPS part 2

hello list, I am a user of OTRS and I'm having a problem, when I install the OTRS in standalone mode works https without any kind of problem, but when I install the OTRS on servers that have at least 1 virtual host this does not work at https, someone knows that it can be --

Re: [otrs] how to avoid send emails

Thank you Lars I see that options are to disable notifications but I did mean the mails sent to customer that are added to zoom view as responses, so I think I must to modify the source code.   Any ideas?   Carlos, - Original Message From: Lars Jørgensen [EMAIL PROTECTED] To: User

Re: [otrs] how to avoid send emails

If you use Note rather than Compose Answer link, no email is sent to the customer. I've never used it but the Phone call link sounds like it might be exactly what you're looking for here. Do you not have a Phone call link over on the right side? It should be the next heading under the

Re: [otrs] Statistics on ticket history

I'm also interrested in such an SQL statement. Regis -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Marco Vannini Envoyé : mercredi 7 mai 2008 16:18 À : User questions and discussions about OTRS.org Objet : Re: [otrs] Statistics on ticket history Hi

Re: [otrs] Mandatory FreeText Field?

Under Config Options: Ticket - Frontend::Agent::Ticket::ViewPhoneNew and Config Options: Ticket - Frontend::Agent::Ticket::ViewEmailNew Put a 2 in the Content option for the fields you want required. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of

Re: [otrs] Mandatory FreeText Field?

Under Config Options: Ticket - Frontend::Agent::Ticket::ViewPhoneNew and Config Options: Ticket - Frontend::Agent::Ticket::ViewEmailNew Put a 2 in the Content option for the fields you want required. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of

[otrs] invalid [EMAIL PROTECTED]

The Empty answer and the Forward links don't work, this is what it says when we click on it; FROM: OTRS System [EMAIL PROTECTED] * invalid [EMAIL PROTECTED] (Invalid syntax)!I checked the sysconfig and the [EMAIL PROTECTED] is a valid email address Can you please help? Thanks,

Re: [otrs] mail loop

Certainly not the only one... only received when sending to the list. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lars Jørgensen Sent: Wednesday, May 07, 2008 3:10 AM To: 'User questions and discussions about OTRS.org' Subject: [otrs] mail loop Am I the only one

Re: [otrs] Undelivered Mail Returned to Sender

why are my emails not getting to you? I'm trying to post an issue with OTRS , but the emails keep bouncing back. please help. thanks, -Tony Date: Wed, 7 May 2008 16:38:52 + From: [EMAIL PROTECTED] Subject: Undelivered Mail Returned to Sender To: [EMAIL PROTECTED] This is the Postfix

[otrs] IIS

I should have read the docs all the way through before installing this. I expected to have some configuration influence during installation. We have a pre-existing IIS server, we are using SQL Server 2000. My manager has approved the installation of MySQL if necessary. After installation the

Re: [otrs] how to avoid send emails

Thanks a lot to Bret Lars I have a way without modify the source code Carlos - Original Message From: Brett Davis [EMAIL PROTECTED] To: User questions and discussions about OTRS.org otrs@otrs.org Sent: Wednesday, May 7, 2008 10:28:14 AM Subject: Re: [otrs] how to avoid send emails

[otrs] REMOVE

___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/

[otrs] Create ticketacl for internal-note

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 how to create a ticketacl which allows view internal notes only for a group suport? is this possible ? -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (GNU/Linux) Comment: Using GnuPG with Fedora - http://enigmail.mozdev.org

[otrs-de] Suche in 2. Kunden-Backend

Hallo Liste, ich habe ein 2. Kunden-Backend laut Anleitung eingebunden. Die Zusätzliche Datenbank erscheint auch, das Anlegen von Kunden in dieser funktioniert ebenfalls. Allerdings findet die Suche den angelegten Kunden nicht. Was mache ich falsch oder welcher Parameter ist dafür zuständig,

[otrs-de] No Permission to use this frontend module nach Serverwechsel

Hallo, wir haben auf einem alten Server OTRS 2.2.4 laufen. Nun wurde ein Neuer Server mit Debian 4 (Etch) eingerichtet und dort OTRS 2.2.6 (testing release) per Paket installiert. Die Default-Datenbank funktionierte. Dann habe ich die Datenbank auf dem neuen Server gelöscht und komplett die

Re: [otrs-de] No Permission to use this frontend module nach Serverwechsel

Hello Udo, Wednesday, May 7, 2008, 2:13:35 PM, you wrote: UG Nachricht: No Permission to use this frontend module! Ok, dieses Problem hat sich erledigt. Ich musste nur einmal als root einloggen, dann klappte es - ohne dass ich was verändert hätte - plötzlich auch mit den anderen Nutzern.

Re: [otrs-de] No Permission to use this frontend module nach Serverwechsel

Ich antworte mir selbst ein weiters Mal.. ;) Wednesday, May 7, 2008, 3:15:27 PM, you wrote: UG Fehler: Access denied for user 'otrs'@'localhost' (using password: NO) Ein Neustart des Webservers löste auch dieses Problem - warum auch immer. Udo ___

[otrs-de] OTRS Verknüpfungen

Hallo Leute, wir haben bei uns OTRS nun seit ca. 2 Jahren im Einsatz und haben seit dem letzten Update auf OTRS 2.2.6 mit ITSM 1.0.6 folgendes Problem. In unserer ersten OTRS Version wurden verknüpfte Tickets auf der Rechten Seite/Menü bei Kunden Info usw. angezeigt. Aber nur als simpler Link