Hi Jason
Have a look at the Package SystemMonitoring available from OTRS. I think
you can modify it for your requirements.
regards,
Bruno
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jason B. Loven
Sent: Tuesday, June 24, 2008 6:39 PM
To: otrs@otrs.or
Hi Adam
The SystemMonitoring Package is not limited to Nagios. It ist designed
as a bunch of RegEx filters which are perfectly implemented for the
format of the standard emails Nagios sends out.
But you can easy adapt these filters in the sysconf to parse emails sent
by other monitoring solutions
Good day all!
Has anyone done any work to integrate OTRS with an outside ticketing
system? We have to work with an outside vendor that generates emails
from their ticketing system about systems they monitor for us. Creating
the initial tickets in OTRS is easy but we'd like subsequent emails fro
Ive seen talk of using OTRS with Nagios but can you use it with Zabbix?
Thank you,
Adam Nielson
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Daniel Castro wrote:
Yes, I read it.
I configured the message properly, but the point is that when a
client open a new ticket in a queue, just only one email address
receive the message. I want to other email receive the message.
If agent notifications are enabled and the agent is subscrib
Hi,
I have recently started using OTRS and can quickly generate a report showing
how many tickets were in each SLA. However I can't see how to separate them
in to which ones passed or failed the SLA.
If that isn't possible is it possible to get average and maximum ticket
duration times (close tim
Yes, I read it.
I configured the message properly, but the point is that when a client open
a new ticket in a queue, just only one email address receive the message. I
want to other email receive the message.
Bets regards,
2008/6/23 Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>:
> Daniel Castro w
I am trying to configure OTRS to print some values in the
AgentTicketPrint.pm , but i can't selects these specifics fields,
because the ticket's prints is printing wrong , anyone can help me ?
thnx
--
---
---
Hi Lars
it does it by design.
If you look at the config options in SystemMonitoring (Core::PostMaster) then
you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These
messages are sent by Nagios if the problem is solved.
Perhaps you dont have modified FromAddressRegExp yet to
[EMAIL PROTECTED] wrote:
Now we dont get spam or system mails anymore at all. But we have loads
of spam in our system from the past. So your advice does not help here
at all ;-)
Have you tried looking at the GenericAgent to go through and identify
the emails and either delete or close them?
why not set up a job on the Generic Agent to delete these tickets? It
will take a while as I think it closes/deletes 500 tickets a shot but
might be a solution.
On Tue, Jun 24, 2008 at 3:15 PM, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Hi Arnold,
>
> Arnold Ligtvoet schrieb:
>
> Hi Mario,
>
>
Hi Arnold,
Arnold Ligtvoet schrieb:
Hi Mario,
-Original Message-
Hello List,
we have LOT of open and new Tickets in our System. About 80% of it is
useless or spam.
Is there a GUI which is a little faster and better to use than the
Webinterface?
We mainly want to Delete
hi Klaus,
> I have three nagios servers which genereates tickets in
> different queues based on the From and Body of the messages and set
> X-OTRS-Queue and
> X-OTRS-CustomerNo
Have you found a way to close tickets when Nagios sends recovery notifications?
--
Lars
_
Hi Mario,
> -Original Message-
> Hello List,
>
> we have LOT of open and new Tickets in our System. About 80% of it is
> useless or spam.
> Is there a GUI which is a little faster and better to use than the
> Webinterface?
>
> We mainly want to Delete (spam) or Close Tickets (obsoltete s
Hello List,
we have LOT of open and new Tickets in our System. About 80% of it is
useless or spam.
Is there a GUI which is a little faster and better to use than the
Webinterface?
We mainly want to Delete (spam) or Close Tickets (obsoltete stuff).
Thanks,
Mario
__
Richard Cross wrote:
1. It has retrieved every single mail item going back to 2006,
resulting
in just over 1,000 tickets. Is there a way to limit the number of
emails retrieved, or to specify that only emails after a certain date
are retrieved?
2. It has deleted every single mail from both I
Or you could try this greasemonkey script :)
http://lists.otrs.org/pipermail/otrs/2005-May/007931.html
Only works for FF though , HTH
On Mon, Jun 23, 2008 at 6:45 PM, David Baratech <[EMAIL PROTECTED]> wrote:
> Thank you Torsten.
>
> Looks difficult, but no impossible. I'll try to modify the loo
Hi,
I've just set up OTRS and have managed to get it to retrieve mails using
the POP3 retrieval perlscript from my company's 2 existing support IMAP
mailboxes. I have also read the documentation (English version). The
problems are as follows:
1. It has retrieved every single mail item going b
Hi Sivakumar
There are plenty of informations around this theme available. Have you
looked at the documentation, the faq section of otrs and done some
searching of the mailinglist bevore asking?
And when asking: it is always better if you provide some details about
your configuration, what you wa
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