did you tryed otrs-manager ? it provides some additional statistics
and it is GPL2 too
find it out at www dot tokaware dot com
2008/12/3 Le machito [EMAIL PROTECTED]:
Hello,
I imported the list of customers from an external database. I imported some
data as name, first name, office number,
Either for this issue I've found otrs-manager usefull.
www dot tokaware dot com
On Wed, Dec 3, 2008 at 6:01 PM, Obee, Daniel [EMAIL PROTECTED] wrote:
There's no ready-made reports of reason as far as I can see.
I use a couple of reports did with Toad and then exported them to excel with
What Ive done is basically gone to search and look at open tickets, closed
tickets and do a search for what I need. I then export as a csv and throw it
into Excel.
It will display the following information by default:
TicketNumber Age Created State Priority Queue Lock Owner UserFirstname
We have encountered the following problem.
Some follow-ups do not reflect in OTRS - the system neither attach them
to a correspondent ticket nor creates a new one.
Nevertheless OTRS sends New ticket auto response with the wrong ticket
number (like 200812041901, while our SystemID is 20).
any ideas?
On Tue, Dec 2, 2008 at 3:53 PM, Aaron Rabinowitz [EMAIL PROTECTED] wrote:
Anytime I try to forward or mail anything from otrs it comes up with
the following error:
__
Software error:
Modification of a read-only value attempted at
This seems to be a known error with Net::DNS version 0.60. You can use
otrs.checkModules to see what version you have installed currently.
The solution would be to upgrade Net::DNS to a version 0.60.
The current version of the module is 0.63.
See also this OTRS bug:
Glaab, Achim a écrit :
Hi,
is there a possibility to config the following feature?
Out Users are getting informed about the status of their tickets, they
put into OTRS.
Is there a possibility to add an input item to the customer ticket form,
so that the customer can add an emailaddress,
Hi,
Here is the problem:
Everytime I answer a ticket using Compose Answer, the answer is sent
to the requestor, but also to the e-mail address of our OTRS system.
This has the benefit of informing everyone in the queue, but it has the
very undesirable side-effect of re-opening a closed
Hello the list,
I'm trying to set a default value for the subject field of the
CustomerTicketZoom form.
The corresponding code is:
input type=text name=Subject value=$QData{Subject} size=70/
and $QData{Subject} is always empty. Is there a way to fill this variable
with the content of the
Ugo Bellavance a écrit :
Hi,
I'm relatively new to OTRS...
I'm looking for the configuration for this:
Whenever I reply to a ticket, a copy is sent to the queue e-mail
address. This cause a ticket to be re-opened whenever I reply and
change the status to 'closed'. I don't see
Ugo Bellavance a écrit :
Hi,
Here is the problem:
Everytime I answer a ticket using Compose Answer, the answer is sent
to the requestor, but also to the e-mail address of our OTRS system.
This has the benefit of informing everyone in the queue, but it has the
very undesirable side-effect of
Hi,
I wanted to switch from using ArticleStorageDB to ArticleStorageFS to
reduce the size of my Mysql database and support arbitrarily large e-
mails. I follow the instructions and add the following to /etc/otrs/
Kernel/Config.pm:
[...]
$Self-{TicketStorageModule} =
Oops! I mangled the line from my Config.pm. It's actually:
$Self-{TicketStorageModule} =
'Kernel::System::Ticket::ArticleStorageFS';
(as it would need to be)
On Dec 4, 2008, at 2:44 PM, Ari Epstein wrote:
Hi,
I wanted to switch from using ArticleStorageDB to ArticleStorageFS
to
Hi,
I wanted to switch from using ArticleStorageDB to ArticleStorageFS to
reduce the size of my Mysql database and support arbitrarily large e-
mails. I follow the instructions and add the following to /etc/otrs/
Kernel/Config.pm:
[...]
$Self-{TicketStorageModule} =
Have a question, maybe someone knows the answer.
I use OTRS 2.3.2 on win32 platform (Win 2K3 SRV STD).
In File Manager I would like to know where to create that shared folder, or
better yet, where in the win32 directory structure is /home folder ?:
Message: FileManager Root directory
Marijan Lesko (MLK) wrote:
In File Manager I would like to know where to create that shared folder,
or better yet, where in the win32 directory structure is /home folder ?:
You are using a Windows system, /home does not exist in Windows.
You will need to create a folder in Windows e.g.
Hello,
I am relatively new to OTRS and perl. I have been configuring a OTRS
installation on a Windows 2003 Server, doing some tests and understanding
how it all works together. My latest tests are about ispell/aspell and
spellcheking option. I have changed Confing.pm to add Aspell Support:
Thx,
I thought /home/ was pointing to something like /htpdocs or similar root of
either otrs or script folder ...
Marijan Lesko
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/otrs/attachments/20081204/f52d04c8/atta
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Message: 2
Date: Thu, 04 Dec 2008 19:34:22 +0600
From: Boris Shirokov [EMAIL PROTECTED]
Subject: [otrs] Some follow-ups are not received
To: otrs@otrs.org
Message-ID: [EMAIL PROTECTED]
Content-Type: text/plain
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