i dont think so, can you please check the log files of apache (access,error
logs) and update here?
--- On Tue, 1/27/09, Bharat Malik wrote:
From: Bharat Malik
Subject: Re: [otrs] installation problem on SUSE 11
To: otrs@otrs.org
Date: Tuesday, January 27, 2009, 10:05 AM
Hi,
Hi,
I am facing problem during the installation of otrs on open SUSE 11. As I
install otrs, my webserver (apache2) services will be automatically
terminated.
Is it a problem of otrs version? Please help me.
Thanks & Regards
Bharat
___
OTRS mai
Not to hard given the right information... but I don't have that :-0
... by far the easiest way to 'authorize' the OTRS box is via IP address.
If you are behind a NAT with and RFC1918 address (aka private IP) and
running Exchange standard, simply adding the IP of the OTRS host will
suffice. It
I've created two responses and associated them with my queue. Both of
them are blank. However, regardless of which response I choose when
"Compose Answer (email)", I always get text in the body of my response
like:
Dear username,
> previous customer email info...
> previous customer e
It appears all modules are there except for a few that arent needed -
forgive me asking what seems like an extremely simple question but how would
I authorize my linux box to use exchange? (its exchange 2007)
On Mon, Jan 26, 2009 at 2:02 PM, LQ Marshall wrote:
>
>
Hi All,
I am new to otrs, and am using it for about a month now. I like the tool!
However, I would like to be able to get a report over a certain period,
with the total sum of worked time per customer.
In SQL I would do (SQL statements are in CAPITALS):
SELECT customer_id,count(tn) AS tickets,
2009/1/23 CARNINO Daniele (FIAT ITEM)
>
> Would anybody have an idea ?
>
> *Uhm... sorry, maybe I can't understand exactly what you mean due to the
> fact that english is not my primary language but..*
> *The customers should access the system through the customer interface
> (customer.pl): so th
Hello,
I have been enjoying OTRS recently and believe its a great tool.
Can anyone let me know how to get otrs to go to address its pulling
messages from without deleting the actual mail from the address before
getting to the agent.
I will appreciate if a copy of the mail is left behind in the
Sent: Monday, January 26, 2009 12:08 PM
Subject: [otrs] Trying to send mail
I just tried sending an email (response to my test ticket) and this
error popped up.
Software error:
No SASL mecha
Hello,
is in OTRS something like X-OTRS-TicketID? I'd like to search the Subject of
e-mail and set appropriate TicketID.
Thanks,
Peter
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Love all your suggestions... I ?think? that you may find the answers your
looking for from
(1) the developers list
(2) submit feature request
LQ
> On 23/10/08 11:04 AM, "Peter Beckman" wrote:
>
> > Dear OTRS users and devs:
> >
> > First off, OTRS rocks. Thank you!
> >
> > Now for the nega
Here here!
I second those :D
On 23/10/08 11:04 AM, "Peter Beckman" wrote:
> Dear OTRS users and devs:
>
> First off, OTRS rocks. Thank you!
>
> Now for the negativity. :-) Constructive criticism really.
>
> Problem #1:
> From time to time I get customers who send in 13 emails in a ro
Hello forum,
I have a linux box with OTRS installed and an exchange 2007 box from which I
cant seem to send mail to.
I've tried sending mail to my account but for some reason it stays on the
linux box and never makes it to my outlook. I just tried sending an email
(response to my test ticket) and
2009/1/26 Trasschaert Karl
> Hi All,
>
> I've try to upgrade otrs 2.2.7 to 2.3.1.
> I've followed the UPGRADE file.
> After the upgrade when i try to start apache2 i've this error:
>
> [Mon Jan 26 15:34:46 2009] [error] Can't locate Kernel/Config.pm in @INC
> (@INC contains: /opt/otrs/Kernel/cpa
Hi All,
I've try to upgrade otrs 2.2.7 to 2.3.1.
I've followed the UPGRADE file.
After the upgrade when i try to start apache2 i've this error:
[Mon Jan 26 15:34:46 2009] [error] Can't locate Kernel/Config.pm in @INC (@INC
contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl
/usr/local/li
Thanks a lot sollebol, I found it from drop down menu of "Group Selection".
Cheers!
2009/1/24 sol sol
> hi,
> have a look in
> admin
> System configuration
> framework
> core
>
> there you fin : AdminEmail and NotificationSenderEmail.
> chrs
>
> 2009/1/23 Aung 23 <23.a...@gmail.com>
>
>> Hi,
>>
Hi,
I recently moved my email to google mail apps. That's all fine but I
did not remember that google mail only
does SSL POP3 and IMAP. So the standard PostMasterPOP3 will not work.
I am using OTRS 2.2.6.
So I took the following steps.
1) Installed fetchmail
2) edited the .fetchmailrc in /opt/or
On Tue, Jan 20, 2009 at 11:34 PM, Mikael Kermorgant <
mikael.kermorg...@gmail.com> wrote:
>
>
> On Tue, Jan 20, 2009 at 11:28 PM, Mikael Kermorgant <
> mikael.kermorg...@gmail.com> wrote:
>
>> Hello,
>>
>> I'm still trying to figure out how to get things working the right way but
>> there's no muc
Hello,
I've setup the customer backend of our otrs 2.2.4 to be in ldap.
Now I face a problem to get a coherent view from the user point of view,
because John Doe's mail tickets are associated to "john@example.com" but
when he logs into the web interface, he's authenticated as "jdoe".
I've no
On Wed, Jan 21, 2009 at 11:22 PM, Mikael Kermorgant <
mikael.kermorg...@gmail.com> wrote:
> Now, I have :
> * a queue for our IT staff (10 agents), let's call it "ITqueue". It belongs
> to group "IT".
> * 300 customers in our ldap backend, which all belong to group "Clients"
> ($Self->{Custom
20 matches
Mail list logo
