In addition of the five existent configitem (computer, hardware,
location..), I want to add an other one.
So, how can I add a new configitem?
thanks
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi Imen,
You can configure new Configuration Item types using the General Catalog:
http://doc.otrs.org/itsm/1.2/en/html/x751.html
Hope this helps,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Jun 17, 2009 at 09:56, imen
Hello,
I need to notify customers when an agent make a follow up on his ticket.
How can i do this please ?
Thank you,
Samuel
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
Hello, we use en::Customer::StateUpdate notification (configurable through
Admin-Notification) to do a part of the job. I say a part of the job
because there is the gap of not sending the notification when we (agents) write
a follow up that does not require a change of state (and in these
Thank you for your answer, i've got the same problem, i need to notify each
the follow up to the customer (and the agents), to allow them to follow
their tickets without use the web interface.
Someone have any idee how I could do it ?
Or can you tell me how it's work and how i can add this ?
Hi,
I have taken the major step of upgrading from OTRS 1.3.2 to the latest
version 2.2.4. This ran pretty smooth with the provided MySQL
upgrade-scripts, although I have a problem that I can't figure out how
to solve.
After the upgrade, I have A LOT of ticket escalations; such as
...update time
Thanks Leonardo,
I was able to create the folder.
Regards,
Carlos
On Tue, Jun 16, 2009 at 3:12 PM, Leonardo Certuche
leonardo.certu...@itcon-ltda.com wrote:
Hi,
On ubuntu, if you know root password the following command should work:
sudo mkdir /var/www/yourfolder
If you want your folder
Hi,
I created a new folder called Company inside
/usr/share/otrs/Kernel/Output/HTML/
I changed text Company Name and Logo for a different one inside the file
CustomerHeader.dtl but I am not able to see the changes in the webrowser.
I tried clearing the cache files and also closing and opening my
Hi Carlos,
May be have you forgot to update your database ( table theme) or you
don't select your new theme in the user's preference ?
imo
best regards
Jerome
Carlos Lerzundy
Hi,
Would need help on information regarding otrs on windows.does OTRS support both
standard and enterprise edition of win2003 i.e. as win2003 enterprise edition
is 64 bit does otrs can be installed.thanks in advance
Regds
Ravi
Thanks Jerome for your quick response.
I did those changes before posting this message but still not working.
On Wed, Jun 17, 2009 at 11:13 AM, jaub...@26.cerfrance.fr wrote:
Hi Carlos,
May be have you forgot to update your database ( table theme) or you
don't select your new theme in
I have the same problem. I successfully connected Outlook Express to my
email server (both wth POP3 and IMAP) but I can't to that with OTRS 2.3.4 on
Windows. I always get the error message
[Wed Jun 17 17:32:07
2009][Error][Kernel::System::MailAccount::IMAP::Fetch][72] IMAP: Can't
connect to
Otrs is working great ( Specially SLA and FAQ ) for me and it's really a best
ticketing system.
I have couple of response set for the agent . And I have to escalate the ticket
to a person only once with pre define response.
My question is , can I set the custom mail address in TO or CC for
1. Check from command promt telnet server address 110
2. Check you perl installation has net::pop3 module.
Hope this will help you to resolve the issue.
Thanks,
Yogesh
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Eureka63 Bis
Sent: Wednesday, June
[Wed Jun 17 17:32:07
2009][Error][Kernel::System::MailAccount::IMAP::Fetch][72] IMAP: Can't
connect to server address
In my log server address is the correct IP address of the server, the same
used in Outlook Express.
What I'm missing?
Shooting from the hip... name resolution, IP
There is a 32-bit version of Enterprise 2003 - your organizations
installations of Enterprise may be standardized to 64 bit though.
I am running 2.3.2 on x86 Windows 2003 Enterprise R2 and it works fine -
I would expect the same on an x64 platform. If you go with MSSQL, make
sure it is the x64
I'm using the standard OTRS 2.3.4 how downloaded by the OTRS WEB site.
It say also
Software error:
No SASL mechanism found
at C:/PROGRA~1/OTRS/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74
I cannot find SASL on the manual.
Does it exist a god book on OTRS?
Hello Martin,
I, too, upgraded our version of OTRS from 1.3.x to 2.3.x and suddenly
had a lot of update time escalation messages. This escalation
functionality was added somewhere along the way that OTRS was maturing
between these versions.
The escalation occurs as a function between how many
Outlook Express works properly so it shouldn't be a name resolution, IP
connectivity, firewall configuration issue.
PS This mailing system is really obsole. I'd love to have a true discussion
forum.
-
OTRS mailing list: otrs -
The other message I sent was a little big and is being retained. In order to
shorten it a bit, I uploaded the files I worked on at...
http://www.drivehq.com/sharing/ShareLogon.aspx?key=5569583/tnf2f8i8tdjc
...and it can be accessed informing the email o...@otrs.org.
The main changes were
If I run otrs.checkModules I get the list below. Why Net::POP3::SSLWrapper
and Net::IMAP::Simple::SSL are missing?
From our postmaster I understand we need SSL over IMAP/POP3 and SMTP. I
suppose SSL over POP3 means the OTRS option POP3S.
C:\Program
Thanks a lot friend..info was useful
Ravi Shankar
From: Nathan Campbell n.campb...@dalsym.com
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, June 17, 2009 9:25:42 PM
Subject: Re: [otrs] Regarding OTRS support to windows 2003
You can use the ppm (Programmer's Package Manager) tool to install missing
modules.
ppm can be run by typing ppm in a command prompt window. To install
the Net::POP3::SSLWrapper module type
install Net::POP3::SSLWrapper
Thanks,
Yogesh
From: otrs-boun...@otrs.org
Anyone out there?
On Tue, Jun 16, 2009 at 1:08 PM, Alan McKayalan.mc...@gmail.com wrote:
Hey folks,
I'm running CentOS 5.3, and with yum install otrs I pick up :
otrs-2.1.7-2.el5
I restart my Apache web server and try to go to /otrs/ on this
machine, and it tells me Permission Denied.
File permissions / ownership all ok?
If yes, create a Perl Hello world and put that in same directory,
try to access that and see if it runs or offers download ...
On 16/06/2009, Alan McKay alan.mc...@gmail.com wrote:
Hey folks,
I'm running CentOS 5.3, and with yum install otrs I pick up :
Outlook Express works properly so it shouldn't be a name resolution, IP
connectivity, firewall configuration issue.
PS This mailing system is really obsole. I'd love to have a true discussion
forum.
Is OTRS on on a windows platform!? If not I'd verify that name resolution
is the same from
On Wed, Jun 17, 2009 at 1:50 PM, Andy
Billingtonbillington.a...@googlemail.com wrote:
File permissions / ownership all ok?
Looks good to me :
[r...@alan otrs]# ls -al `find . -name \*.pl`
-rwxr-xr-x 1 apache root 1515 Aug 26 2006 ./bin/cgi-bin/customer.pl
-rwxr-xr-x 1 apache root 1503 Aug 26
Here are the entries in my apache access_log
Note the first one for index.pl would be when I just load the page. I
then input my UN/PW and hit the login button, I assume that is what is
causing the 2nd entry
192.168.0.22 - - [17/Jun/2009:14:22:01 -0400] GET /otrs/hello.pl
HTTP/1.1 500 - -
In the bin directory there's an otrs.checkModules script. Try running
that to see if otrs has what it needs.
Alan McKay wrote:
Here are the entries in my apache access_log
Note the first one for index.pl would be when I just load the page. I
then input my UN/PW and hit the login button, I
On Wed, Jun 17, 2009 at 2:40 PM, Terrill Yuhastyu...@email.arizona.edu wrote:
In the bin directory there's an otrs.checkModules script. Try running that
to see if otrs has what it needs.
Thanks - it has everything
I'm thinking it has to be this error message in the apache log, that
comes up
Unfortunately the Windows installer currently suffers of a broken PPM
(and a broken cpan module as well). Please see this bug report:
http://bugs.otrs.org/show_bug.cgi?id=3789
A workaround is included in the report.
Also, in OTRS v 2.3.3 and up, Mail::POP3Client and IO::Socket::SSL are
used for
Maybe also check your logs to see if any errors are being reported.
We have RHEL and are using the 2.3.4 rpm from the OTRS ftp site. I
believe 2.1.7 is a couple of years old though I can't say if that's
contributing to your issue.
Andy Billington wrote:
File permissions / ownership all ok?
We have RHEL and are using the 2.3.4 rpm from the OTRS ftp site. I believe
2.1.7 is a couple of years old though I can't say if that's contributing to
your issue.
Hmmm, I guess I should have checked that first but if it is that old I
would guess it is time to stop wasting my time and just go
BINGO! Perfekt!
Vielen Danke für den Tip!
Am 16.06.2009 17:43, Markus Hummel schrieb:
So etwas?
Frontend::Agent::Ticket::ViewZoom - Ticket::Frontend::ZoomExpand
Gruß Markus
-Ursprüngliche Nachricht-
Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von
Hallo Liste,
bei der Verwendung von Vorlagen für Mailantworten haben wir folgendes
Problem:
Die Vorlagen sind dafür gedacht auf eine Mail zu antworten. Dabei ist es
nützlich den jeweiligen Text als Mailbestandteil zu verwenden.
Es gibt aber auch Fälle, bei denen dies nicht gewünscht ist. D.h.,
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