I have edited the ticket entry form for customer to force them to put
in an asset tag, much like the subject.
The problem I am running into is even though I can force the customer
to put something into the field. i cannot make the ''agent ticket
zoom" form to show the data.
Has anyone else editin
Hi,
Don't care about the stupid : $Self->{'AuthModule'} =
'Kernel::System::Auth::LDAP'; code! remove those lines.
What you need is customer side only you don't need to show the index.pl side
to your customers.
Just change yourdomain.com use a valid user for ldap
The below code will work like a ch
As an manager of a queue for which quite a few other people are responding for,
how do I change the priority on a ticket I don't own?
it seems that thusfar in order to change priority on a ticket I need to become
owner, change it, and reassign back to the person
working on it.
Is there another w
Hi Paolo,
even though the configuration is done on a windows installation, the
steps are the same.
http://www.youtube.com/user/diginin1974#p/a/u/2/ZwODnB5L5lM
On Oct 14, 2009, at 17:53 , David Holder wrote:
Hi Paolo,
Have you installed the PERL LDAP module? run checkmodules.pl to
ensur
Hi,
The best way to find out about escalations is to parse this history.
If you like, custom reports can be designed for you by a professional
OTRS development company like OTRS AG. Send a mail to en...@otrs.com
Havel a great day.
On Oct 14, 2009, at 11:27 , Katta, Lokesh Katta Subramanyam
Hi Paolo,
Have you installed the PERL LDAP module? run checkmodules.pl to ensure that
it's installed.
Regards,
David
On Wed, Oct 14, 2009 at 4:49 PM, Paolo Esposito wrote:
> Hi all,
> my name's Paolo and i work for a company where i try to configure
> ldap-authentication for windows serv
Hi all,
my name's Paolo and i work for a company where i try to configure
ldap-authentication for windows server 2003.
I installed on a linux debian OTRS, i followed indication on a OTRS site
but, when i change the Config.pm file, i try to restart apache service
I received this err
Follow the steps mentioned in the below link to Upgrade OTRS 2.3.3 to OTRS
2.4.4.
http://sapeoss.wordpress.com/2009/10/11/upgrade-otrs-on-linux-from-2-3-3-to-2-4-4/
Thanks,
Vathsa
-
OTRS mailing list: otrs - Webpage: http://otr
Oupss...never mind, you were right something with wrong with our server.
I receive now. Only one agent still have a problem but that may but with her
mail account.
Laura
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Alexander Halle
Sent: Wedne
Hello,
Sorry to post this again, but there have been no reposnses. Please let me know
if you need additional info. Internet searches have not been able to find any
relevant helpful advice.
We are using OTRS version 2.3.4 Our (internal) users login at customer.pl and
are able to authenicate a
Hi David,
In fact, OTRS implementation used to send emails. That doesn't work anymore
for a while for all our Agents. Also, we can answer to our customer through
a ticket so, It seems working well for mails out.
In fact, I was wondering if I turned something OFF by mistake in Admin
level.
Laura Urie wrote:
I have a problem with the notification management.
As an agent I set my preferences to receive notification when a new ticket
is created or moved to my "My queue".
But, I don't receive any notification when a new ticket come through my
queue.
Hello Laura,
are the correspond
Any help appreciated,
Just upgraded from 2.2.2 to 2.3 to 2.4.4 last night. Everything seems
to be working great at first glance, but when I start working in OTRS
(ie. Closing a ticket or something) I get these error messages in my
Apache error.log:
-e: Use of uninitialized value in hash element
Hi Laura,
Have you ensured that your OTRS implementation can send out e-mails?
Have you highlighted the relevant queue's you want to receive notifications
from? (highlighted ones are blue)
Does your log note anything interesting?
Regards,
David
On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie wro
Hello friends,
Fairly inexperienced with OTRS. I'm trying to automatically have a mail sent
out to the customer when an email is received(ticket created event) so that
their informed we received it and so forth. I only want to do this for one
particular customer who has their own email address th
Hi All,
I have a problem with the notification management.
As an agent I set my preferences to receive notification when a new ticket
is created or moved to my "My queue".
But, I don't receive any notification when a new ticket come through my
queue.
Do you know where this kind of problems may
Hello,
when I click Package Manager I have the following error and it has been two days
trying to solve it but without success.
An idea?
Thank you
Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ".
[..]
Message: Sorry, Apache::Reload or Apache2::Reload is needed as P
In my organization we find that the naming is not totaly acurate.
email-ticket is actualy ticket+email becouse it logs a ticket and send
e-mail notification to user.
phone-ticket is the option that you need and should be called new ticket
becous it actualy just logs a ticket. There can be a noti
Hi!
Ive been setting up OTRS on a Windows XP machine, and now Im with it on
a Debian for real use.
I cant find the menu Notification(event) when Im root.
Im having issues too because I didnt used installer.pl and now I cant
modify SecureMode, although I do it on Config.pm
What went w
Hi ,
For customer view only i want to customize the login page : (
http://hostname/otrs/customer.pl)
I would like to put our company logo (jpg gif format) and remove the
standart footer header..
I did manually by editing the text : COMPANY NAME to our company name.
But i need more than that. I
Hi All,
Just wanted to add that we are using otrs 2.3.4 without ITSM.
Any help is greatly appreciated.
Thanks and Regards,
Lokesh
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Katta, Lokesh Katta Subramanyam
Sent: Wednesda
known bug (#4257).
You have to download
http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.416&view=markup
and
chage the one presents in .../Kernel/System
Let me know.
MV
On Wed, Oct 14, 2009 at 10:12 AM, Quanzhong Zhang <
quanzhong.zh...@xjtlu.edu.cn> wrote:
>
> Notifi
Hi Quanzhong,
On 14.10.2009, at 10:12, Quanzhong Zhang wrote:
I already do the following action:
Go into Admin ---> [Notification {Event}] and then create a rule like
this:
Name: Ticket State Changed
Recipient: Customer
Event: TicketStateUpdate
Priority: select all.
State: select both of the "c
Notification for closed ticket
Hello,
I'm using OTRS 2.4.4 on CenotOS 5.3 x86_64.
Could you help me to set the system so that notifications can
automatically send to a customer when ticket has been closed? My
customer can receive an email when they create a new ticket.
I already do the follo
Hi ,
For customer view only i want to customize the login page : (
http://hostname/otrs/customer.pl)
I would like to put our company logo (jpg gif format) and remove the
standart footer header..
I did manually by editing the text : COMPANY NAME to our company name.
But i need more than that. I
Hi,
When installing Perl modules via CPAN, it would default to install them
under the local user. This might be a different user than the user that runs
the web server.
It is best to do the CPAN install as root; or maybe even install via
yum/apt-get/your-package-manager.
--
Michiel Beijen
R&D
O
By default, the passwords in the Customer table are assumed to be hashed
with md5.
If you'd set Admin > SysConfig > Framework > Frontend
>Customer::AuthModule::DB::CryptType to "Plain" you should be able to get
this working.
If you don't want to mess with the password encryption, another possibil
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