Hi Scott,
Depending on what you'd need to achieve, it might be easiest to store
the phone number in the agent's preferences. It would be an easier
feat to add a preference value, than to add an actual user (agent)
attribute. The last would need an API and database change.
You said you 'modified
hi M,
pop3 (tcp:110) is used to fetch mail from a mail server. To send email you
have to connect to smtp port of a mail server (usually tcp:25). just to test
if the box is able to connect to the mail server you can try to see if
telnet works (telnet mailserver 25).
On Mon, Dec 14, 2009 at
Hi Michiel,
Just to get an idea of the situation, I sent out a mass e-mail from an
address monitored by OTRS. I got a tonne of replies from the users and
they're all regarding the same thing, so I thought the best way to organise
this is to put all these tickets in their own queue.
If i select
Hey Guys,
Im having an issue with adding an auto-reply.
In our situation, me, an agent. Get a e-mail that a new ticket has entered my
queue.
In some situations im not able to get on the dashboard to read the ticket
(mobile internet), so replying to the e-mail that I got that a
Hi,
I've got more than one thousand customer users in my db but when I would
like to search them in the frontend agent user interface I can view only 250
elements.
I've installed OTRS 2.3.4 and I read something about this issue but no
solutions. (I tried to modify the my $SearchLimit
And how can you add a filter to show only the tickets in Raw queue (or
another queue)?
Regards,
DM
El lun, 14-12-2009 a las 10:33 +0100, Gerrit Tamboer escribió:
Thanks Johannes
It worked!
__
Usually only the chosen queues (Settings / MyQueues) are shown on the
dashboard.
if you need more queues but want to display only one of them on the
dashboard you have to discover the code :)
And how can you add a filter to show only the tickets in Raw queue (or
another queue)?
Hello,
Take a look at this thread:
http://www.mail-archive.com/otrs@otrs.org/msg28376.html
Leonardo Certuche
On Tue, Dec 15, 2009 at 6:37 AM, Alessandro d'Ambrosio
alessandro.dambro...@unimi.it wrote:
Hi,
I’ve got more than one thousand customer users in my db but when I would
like to
Hi everybody
We are using OTRS 2.3.4. Since our upgrade from 1.x the In-Reply-To
Headers are not set in outgoing mails. Because of this threading is
only possible with the subject as key. As it worked in 1.x I think
this is a bug?
I already tried to set
Hi All,
I have set up OTRS and am currently having my agents test the system
with a view to a go live in the New Year. Everything seems to be
working well except;
I have defined a number of Free Text Keys in Config Options: Ticket -
Core::TicketFreeText, however I can not see any more than 4 in
You have to set in every view. Doing a search in sysadmin for freetext
you'll get many *ticket::View*. Enter there and put the 1 on the one you
like.
On Tue, Dec 15, 2009 at 3:22 PM, Bramwell Calum
bramwe...@northlan.gov.ukwrote:
d beyond. This means that agents can not s
sorry /sysadmin/SysConfig/
MV
On Tue, Dec 15, 2009 at 3:42 PM, Marco Vannini marco.vann...@gmail.comwrote:
You have to set in every view. Doing a search in sysadmin for freetext
you'll get many *ticket::View*. Enter there and put the 1 on the one you
like.
On Tue, Dec 15, 2009 at 3:22 PM,
Thanks Marco. I know it would be something that I had overlooked - all
working now.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
Sent: 15 December 2009 14:42
To: User questions and discussions about OTRS.
Subject: Re:
Id like to add that I have tried some stuff with eventbased notifications but
I'm getting some anoying loop stuff.. My personal notify's gets forwarded to
the customer aswell..
Anyone has a clue?
This is a major problem in our organisation.
Any help would be appreciated.
Hi Raffael,
The SysConfig option is about processing *incoming* email; you can use
it to let OTRS search in headers to recognize customer replies to
emails.
I don't know about OTRS 1.x... but this is in the changelogs for 2.4:
- (2008/10/14) Added RFC 2822 conform In-Reply-To and References
Hi Michel,
Thanks for the response! That is exactly what I am looking for.
Unfortunately I'm still running into a few issues though. I have the new
fields in the AdminUserForm.dtl. I have modified the sub UserUpdate and
sub UserAdd in User.pm.
It seems like I am missing a modification
Heather Bissell wrote :
[...]
Figure 1 from System 1 shows a print screen of a FAQ and as you can
see the Symptom, Problem Solution sections are missing unlike in
Figure 2 from System 2.
[...]
Hello Heather,
are the sections completly missing or just in view mode but not in edit
mode ? I
Hi All,
I have one question from the customer interface is it possible that a
supervisor can view the ticket which is generated by his manager on behalf
of supervisor.
Regards,
Sourabh Sarwate
-
OTRS mailing list: otrs -
Hi,
I have a weird problem, I want to install the POP3 SSL but after I installed it
when I check via ./otrs.checkModules it shows as not installed.
o Mail::POP3Client...ok (v2.18 )
o IO::Socket::SSL.Not installed! (Optional - for POP3 SSL
connections)
o
Hallo,
ich habe immer wieder Mitarbeiter, die auf eine Mailingliste antworten,
für die wir selber seit neusten den Support übernommen haben. Die
Adresse ist eine Systemmailadresse!
Nun meine Frage, kann ich, so wie z.B. die Endung .me standardmäßig
nicht von OTRS unterstützt wird. Die
Hallo
Habe nun OTRS auf einem Debian Rechner installiert. Sobald ich in die
Paketverwalung gehe bekomme ich folgenden Fehler:
Message: Sorry, Apache::Reload or Apache2::Reload is needed as
PerlModule and .
PerlInitHandler in Apache config file. See
also
Hallo,
kann es sein, dass diese Feature nicht mehr funktioniert bzw. explicit
angeschaltet werden muss.
Danke
Mit freundlichen Grüßen
Denis Häußer
Administration/Softwareentwicklung
fon: +49 3671 5385-0
fax: +49 3671 5385-85
mail: dhaeus...@lmz-soft.de
web: http://www.lmz-soft.de
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