Hello there!
I have a question about freetext and themes that hopefully some of you guys
will answer:
Is it possible to make mandatory a freetext for a given theme and optional
for others? We'd like to have a single OTRS as the service desk application
available for several areas, each area using
We're currently using MySQL for our internal database with OTRS.
However we have an existing Oracle database which contains our customers.
Is it possible to pull customer data from a read-only Oracle table?
For example a customer calls in, gives us their CustomerID. Our
agents then enter that Cu
Hi guys
I've almost finished the test deployment of OTRS in our company, but there's
still something that I must be missing because I don't get how exactly the
notification system works. I'm sure that the replies to my questions are
quite obvious but I didn't find any clue in the documentation, so
Ok, i replaced the entire HTML folder and i still am no further.
Please see screenshot of whats occuring
http://img175.imageshack.us/img175/249/ticketissue.jpg
Appreciate the help so far.
thanks for any help.
Neil
On Tue, Mar 16, 2010 at 6:03 PM, Gator SLP wrote:
> Hello,
>
>
>
>
> On Tue,
Hi all.
After updating to 2.4.7 I get set of strange errors when trying to create a new
ticket or article.
First of all I get the prompt "Open index.pl" (You want to download the
following file...) as if the mime type .pl wasn't defined. The delivered file
is empty though, which explains why t
Normally, if you upgrade by RPM files, you have a report after rpm -Uvh
and you have list of warnings.
An other way is to delete all /opt/otrs/Kernel/Output/HTML files and to
copy it from tar ball. But you will lost all your theme modifications.
Not settings.
Le 16/03/2010 16:28, Gator SLP a
Hello,
Thansk for reply. Can you be a bit more specific as to what steps you took
to resolve. What files did you replace. All i can find is that the theme's
are not supported from 2.3 to 2.4 so i set theme to standard but that has
not fixed issue. still getting empty tickets. i also removed the
A
Did you upgrade OTRS with targz or RPM ? I have upgraded with RPM and
some files wasn't put in directory with the good name (because hand
modification). So, ajax look&feel was bugy.
I delete old previous version and put newest files. And now it works.
Hope this help.
Le 16/03/2010 12:17, Gato
Hi,
I have otrs 2.4.7 and the raw queue for the administrator is filling
itself up every 1 minute with "mail delivery failed returning message to
sender"
Emailing to other queues seems unaffected. What would be the reason for
these messages? and how can i stop them?
Any help appreciated !
thank
Hey Martin
Because we use OTRS in our daily work we are unable to wait for 2.5 or 3.0 ;-)
Ok, I understand! :)
Is there already a planned release date (Q? 2010) for those new versions?
Currently we think to cover it via this kind of information. For example in
this case the agent has
Hi to everyone,
I was simply curious to know how to send an e-mail within a GenericAgent job. I
searched over the Internet but I haven't find much information about it...
We must send an e-mail to the agents only for notifying that a ticket had no
action taken from a certain number of time (lo
Hello friends,
today on our test system i tried to upgrade OTRS. i went from ITSM Core
1.2.2 to 1.2.3 using the packet manager. Then i installed OTRS 2.4.7.
Restarted OTRS. went back to packet manager and it now allowed me to upgrade
all packages to 1.3.2 (general catalog, itsm core, and addtional
Hi Raphael,
On 16.03.2010, at 12:13, Raphael Thoma wrote:
>> this feature got dropped in OTRS 2.4 because of the new global overviews
>> (you know you can switch between s/m/l ticket overview mode).
> In the meantime I was able to reactivate this feature even in OTRS 2.4 (or at
> least the noti
Hello friends,
today on our test system i tried to upgrade OTRS. i went from ITSM Core
1.2.2 to 1.2.3 using the packet manager. Then i installed OTRS 2.4.7.
Restarted OTRS. went back to packet manager and it now allowed me to upgrade
all packages to 1.3.2 (general catalog, itsm core, and addtional
Hey Martin
Thanks for your response. Please find my feedback below:
this feature got dropped in OTRS 2.4 because of the new global
overviews (you know you can switch between s/m/l ticket overview mode).
In the meantime I was able to reactivate this feature even in OTRS 2.4
(or at least the noti
test
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http://w
Hi,
this will exclude too much.
^[^FW]
means:
- beginning of line
- every character that is not F or W
what you'd want is probably:
^[^F][^W]
Another option would be to use negative lookaheads/lookbehinds of Perl's
regular expressions.
Best regards,
Martin Gruner
Am Montag, 1. März 2010 2
Hello,
i have updated to OTRS 2.4.7 now, and my FollowUp Tickets still remain
closed if a customer answers.
How i Test it:
- I create a Mail ticket, send it to the customer with the state "closed"
- The customer replies to this email and the ticket still remains closed
- but do get a email notif
Sending generic email isn't necessary if you use ldap password. But
customers must know their ldap pass :-(
I don't know if there is a solution for you within OTRS.
Le 15/03/2010 22:38, Deniz Rende a écrit :
They are not in LDAP currently, but how is creating an ldap password
going to help me w
Hi
We recently updated our OTRS from 2.3.5 to 2.4.7. Since this upgrade the
alert "You have 1 new message(s)" is no longer shown, even if there is 1
message in the "New messages" folder.
Further more, the red "New message!" text doesn't shop up either. Our
problem seems to be similar to the fo
Hi there,
For those running into the same issue, I found out you have to set the
escalation times to something else than 0 in the queue configuration screen.
Else the solution times are not set and hence useless.
I haven't found the way to make the response time stats work but I don't
need th
Hi
We have a scenario, where we will use OTRS in a small company.
We invoice every fortnight, and would like to use the mechanism of changing a
queue from one the customer sees, to our 'Invoicing' queue as closure.
Is this possible?
There could be a scenario whereby a ticket moves queue 2 weeks
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