Re: [otrs] editing a ticket in customer interface

2010-11-01 Thread shrikant k
hello Lars , Can u tell me how to enable add note option for customer as i have no option in my zoom ticket veiw as to add a note regards shrikant On Fri, Oct 29, 2010 at 10:32 PM, Lars Jørgensen i...@gyldendal.dk wrote: Hi Shrikant, Tickets can never be edited. This is a good thing,

[otrs] Custom Params in static stats module

2010-11-01 Thread Hiren Joshi
Hi, If I have a static stats module in /opt/otrs/Kernel/System/Stats/Static, can I pass in a custom parameter via the command line? I call them using: /opt/otrs/bin/mkStats.pl -n 1 -r josh -m Stats, how can I adapt a module to take a new parameter? I know I can use -p to pass a param

[otrs] Beta 6 - Bulk Ticket Action Only Updates First Ticket

2010-11-01 Thread Hugh Kelley
I haven't used bulk actions much so I wanted to check my process before I submit a bug: 1:Check multiple tickets via queue view, hit Bulk. 2:A visual confirmation appears: 201010301048: Ticket is used! 201010301057: Ticket is used! 201010301101: Ticket is used! 3: Perform

Re: [otrs] Beta 6 - Freetext Required Validation?

2010-11-01 Thread Hugh Kelley
This was a configuration error on my part. After looking at the validation code I realized that it depends on having a the item in the list use a text value of '-', not blank. Somehow mine had become blank (missing dash). $Self-{'TicketFreeText1'} = { '' = '-', 'O1' = 'Option One', 'O2'

[otrs] Customer User creation error

2010-11-01 Thread Ekram
Hi, I'am having a problem when try to create customer user from admin panel. It giving error the following error: *[Error][Kernel::System::CustomerUser::DB::CustomerUserAdd][Line:601]: ERROR: null value in column pw violates not-null constraint, SQL: 'INSERT INTO customer_user * I found in

Re: [otrs] Customer User creation error

2010-11-01 Thread Nils Leideck - ITSM
Hi Ekram, it seems your database table customer_user has been created with “NOT NULL” for the “pw” column. In the default OTRS setup, a password is an optional field. If there is no password given, the user can simply not login. Please double check your table configuration and change the pw

Re: [otrs] Customer User creation error

2010-11-01 Thread Ekram
but the problem is i gave password. But still shows the same error. Even i dont want to allow null value since null password in unacceptable. How can i make the customer user passowrd filed mentadory field , i mean not optional. -Ekram On 11/01/2010 10:24 PM, Nils Leideck - ITSM wrote: Hi

Re: [otrs] Customer User creation error

2010-11-01 Thread Nils Leideck - ITSM
Hi Ekram, as said, if the password for an user is empty the user cannot login, so it is not a security issue for you. However, to make the password field a mandatory field you need to copy the “CustomerUser” configuration from Kernel/Config/Default.pm to your Kernel/Config.pm file. Within the

Re: [otrs] Customer User creation error

2010-11-01 Thread Ekram
Hi Nil, i am so glad to you that i found it works for me. Thanks a lot nil... -Ekram On 11/01/2010 10:36 PM, Nils Leideck - ITSM wrote: Hi Ekram, as said, if the password for an user is empty the user cannot login, so it is not a security issue for you. However, to make the password field

Re: [otrs] Customer User creation error

2010-11-01 Thread Ekram
Hi Nil, One more request to you hope you dont mind. After login to the panel when i wanted to reply the subject is filled with respective conversation. I dont no why its happen. It should filled with the current coversation subject. -EKram On 11/01/2010 10:39 PM, Ekram wrote: Hi Nil, i am

Re: [otrs] Customer User creation error

2010-11-01 Thread Nils Leideck - ITSM
Hi Ekram, the subject is taken from the email that you select for reply to - like in an email client. On 01.11.2010, at 17:52, Ekram wrote: One more request to you hope you dont mind. After login to the panel when i wanted to reply the subject is filled with respective conversation. I

[otrs] Set the Codificaction in PDF Stats

2010-11-01 Thread José Luis
when I print my queues statistics, characters with accents (') are wrongly trying to change the coding, I think I might nop is utf-8 but not if you can change the coding of PDF - OTRS mailing list: otrs - Webpage:

[otrs] Set the Codificaction in PDF Stats

2010-11-01 Thread jose francisco luis medina
when I print my queues statistics, characters with accents (') are wrongly trying to change the coding, I think I might nop is utf-8 but not if you can change the coding of PDF - OTRS mailing list: otrs - Webpage: http://otrs.org/

Re: [otrs] webticket queue dispatch

2010-11-01 Thread Alexander Halle
Gardais Ionel wrote : How to dispatch new webticket to different queues, based on the customer ? The default queue is Postmaster but Postmaster filters are not applied to webtickets created inside the Postmaster queue. I though of using a GenericAgent task but there are no Incoming customer

Re: [otrs] installer.pl is giving an error in Log.pm line 230

2010-11-01 Thread Free BSD
On 31/10/2010 20:39, Michiel Beijen wrote: Hi FreeBSD, It's an issue with your FreeBSD jails setup. See this thread from last year: http://lists.otrs.org/pipermail/otrs/2009-June/026720.html Michiel Beijen Senior Consultant Dear Michiel further to my previous email -- I checked the