hello Lars ,
Can u tell me how to enable add note option for customer as i have no
option in my zoom ticket veiw as to add a note
regards
shrikant
On Fri, Oct 29, 2010 at 10:32 PM, Lars Jørgensen i...@gyldendal.dk wrote:
Hi Shrikant,
Tickets can never be edited. This is a good thing,
Hi,
If I have a static stats module in /opt/otrs/Kernel/System/Stats/Static,
can I pass in a custom parameter via the command line?
I call them using:
/opt/otrs/bin/mkStats.pl -n 1 -r josh -m Stats, how can I adapt a
module to take a new parameter?
I know I can use -p to pass a param
I haven't used bulk actions much so I wanted to check my process before I
submit a bug:
1:Check multiple tickets via queue view, hit Bulk.
2:A visual confirmation appears:
201010301048: Ticket is used!
201010301057: Ticket is used!
201010301101: Ticket is used!
3: Perform
This was a configuration error on my part. After looking at the validation
code I realized that it depends on having a the item in the list use a text
value of '-', not blank.
Somehow mine had become blank (missing dash).
$Self-{'TicketFreeText1'} = {
'' = '-',
'O1' = 'Option One',
'O2'
Hi,
I'am having a problem when try to create customer user from admin panel.
It giving error the following error:
*[Error][Kernel::System::CustomerUser::DB::CustomerUserAdd][Line:601]:
ERROR: null value in column pw violates not-null constraint, SQL:
'INSERT INTO customer_user
*
I found in
Hi Ekram,
it seems your database table customer_user has been created with “NOT NULL” for
the “pw” column.
In the default OTRS setup, a password is an optional field. If there is no
password given, the user can simply not login.
Please double check your table configuration and change the pw
but the problem is i gave password. But still shows the same error.
Even i dont want to allow null value since null password in unacceptable.
How can i make the customer user passowrd filed mentadory field , i mean
not optional.
-Ekram
On 11/01/2010 10:24 PM, Nils Leideck - ITSM wrote:
Hi
Hi Ekram,
as said, if the password for an user is empty the user cannot login, so it is
not a security issue for you.
However, to make the password field a mandatory field you need to copy the
“CustomerUser” configuration from Kernel/Config/Default.pm to your
Kernel/Config.pm file.
Within the
Hi Nil,
i am so glad to you that i found it works for me.
Thanks a lot nil...
-Ekram
On 11/01/2010 10:36 PM, Nils Leideck - ITSM wrote:
Hi Ekram,
as said, if the password for an user is empty the user cannot login,
so it is not a security issue for you.
However, to make the password field
Hi Nil,
One more request to you hope you dont mind.
After login to the panel when i wanted to reply the subject is filled
with respective conversation.
I dont no why its happen. It should filled with the current coversation
subject.
-EKram
On 11/01/2010 10:39 PM, Ekram wrote:
Hi Nil,
i am
Hi Ekram,
the subject is taken from the email that you select for reply to - like in an
email client.
On 01.11.2010, at 17:52, Ekram wrote:
One more request to you hope you dont mind.
After login to the panel when i wanted to reply the subject is filled with
respective conversation.
I
when I print my queues statistics, characters with accents (') are
wrongly trying to change the coding, I think I might nop is utf-8 but
not if you can change the coding of PDF
-
OTRS mailing list: otrs - Webpage:
when I print my queues statistics, characters with accents (') are wrongly
trying to change the coding, I think I might nop is utf-8 but not if you can
change the coding of PDF
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Gardais Ionel wrote :
How to dispatch new webticket to different queues, based on the
customer ?
The default queue is Postmaster but Postmaster filters are not
applied to webtickets created inside the Postmaster queue. I though
of using a GenericAgent task but there are no Incoming customer
On 31/10/2010 20:39, Michiel Beijen wrote:
Hi FreeBSD,
It's an issue with your FreeBSD jails setup.
See this thread from last year:
http://lists.otrs.org/pipermail/otrs/2009-June/026720.html
Michiel Beijen
Senior Consultant
Dear Michiel
further to my previous email -- I checked the
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