helo,
just wondering if theres a way to control access in itsm 3. I mean that some
agents can see some CI's and other agents other CI's.
Thanks in advance,
LD
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Good morning,
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
DM_Julio Angulo
Good morning, I have a question, I would change the behavior of OTRS, the
following occurs: an agent and attended and confirmed with the client
completing a ticket, but after a while the
Hey guys,
I was wondering (I've searched for that) is there any OTRS module that
is able to perform Call agent integration ?
My basic idea is to do the following:
1. Incoming call is received. Helpdesk engineer picks up the phone
2. Call agent is able to provide some arguments
On Wed, 30 Mar 2011 10:58:57 +0300, Danail Petrov
danail.pet...@telelink.com wrote:
Hey guys,
I was wondering (I've searched for that) is there any OTRS module that
is able to perform Call agent integration ?
My basic idea is to do the following:
1. Incoming call is received.
Hello, Roy, and thanks for your prompt reply.
The sollution is working, but it's not what I'm looking for. I wanted to
post this kind of information natively in OTRS. The information must
be placed in dashboard, because we might don't need/want to open new
ticket instead of just checking the
Title: Nombre emplead@ (Andago)
Hi,
I upgraded a month ago to OTRS's latest version. Everything was
working fine until recently I had the need to add another queue (I
know, I should've tested this before upgrading). When I try to add a
new queue it seems that the
Hi!
I know that this is a known bug in 3.0.5... what version are you running?
Cheers
Phil
--
It might be just possible, by lying very still in a cellar somewhere,
to get through a day without committing a crime. But only just. And,
even then, you were probably guilty of loitering.
- Terry
Hi,
On 03/30/2011 04:14 PM, Phil Bieber wrote:
Hi!
I know that this is a known bug in 3.0.5... what version are you running?
Cheers
Phil
Thanks for your reply. Yes, it's 3.0.5. I found the bug report with
number #6837 (http://bugs.otrs.org/show_bug.cgi?id=6837) with a patched
file that has
Hi,
On 03/30/2011 04:22 PM, Leonardo Certuche wrote:
Hello,
I don't know about upgrade issues but if you need a new queue, you
could try creating it directly into database:
INSERT INTO queue VALUES
(NULL, 'New queue', 1, 0, 0, 0, 0, 0, 0, 0, 1, '', '', 1, 1, 1, 1, '',
2, sysdate(), 1,
Hi list,
I use OTRS 2.4.7.
I have set up my role - agents synchronisation with Active Directory
Groups (see
http://lists.otrs.org/pipermail/otrs/2010-February/thread.html#30647)
All works fine, but now, I change some agent right's.
Agent1 who have access to file 1,2,3 now must only have
Hello,
There is!
When you create a new general catalog class (which you use to group several
CIs), OTRS let you choose a group to associate the class with, that way only
members of that group will be able to see the CI belonging to that class.
Leonardo Certuche
Medellín, Colombia
On 30 March
Anyone know a way to extend the escalation update time when you add a
note-internal or note-external?
It appears the only two ways to update escalation update time is either use
email-external or phone. I'd like to add note-internal and note-external.
From OTRS:
Escalation - update time
If you're going to use note-external, why not simply reply? (if it's because
not the locked owner can't reply, you might want to enable the
responsible feature so there are two eligible agents to reply) .
On Wed, Mar 30, 2011 at 12:51 PM, Paul Taylor pcs...@gmail.com wrote:
Anyone know a way to
On Tue, Mar 29, 2011 at 7:44 PM, Gerald Young cryth...@gmail.com wrote:
Message: ERROR: permission denied for relation valid, SQL: 'SELECT *
FROM valid'
... you don't have select privileges on the table named valid so
you should
grant select on valid to public;
Thanks, Gerald, that did it!
Hallo Liste,
ist es möglich für verschiedene Queues unterschiedliche Benachrichtigungen an
die Agenten zu schicken?
Hintergrund: Bei uns nutzen unterschliedliche Fachabteilungen ein gemeinsames
OTRS-System (v 3.0.3). Die einen wollen den Ticketinhalt in der
Benachrichtigung, die anderen
Hallo,
darf man auch erfahren welche Dateien dort mit falscher Endung vorhanden
waren?
Ich habe z.B. beim Senden eines Tickets (Antwort) über OTRS-eigenes SMTP
ebenfalls die index.pl nur als Download, wenn ich auf Senden drücke.
Best regards,
Andi
Am 28.03.2011 08:11, schrieb Edlhuber
Hallo,
Ich hab mal das Quoting korrigiert ;)
Von: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] Im Auftrag von
Andreas Traub
Am 28.03.2011 08:11, schrieb Edlhuber Florian:
Das Update hatte nicht alle Dateien aktualisiert. Neue Dateien aus dem
3.0.6er Paket waren zwar da, aber
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