Hi Karin,
You're right, you *could* do it with a dummy account.
That said, OTRS is NOT a bug tracker and there is a good reason that at the
OTRS Group we're using OTRS for customer service and Bugzilla for bug
tracking.
Actually I'd recommend you would use a bug tracker to track bugs, and not
On Wed, 18 May 2011 08:05:15 +, Karin Foss karin.f...@visma.com
wrote:
Hi,
We just started using OTRS 2.9 and OTRS ITSM and are having trouble with
handling bugs.
After analyzing an incident we find out it´s a bug. Then we would like
to
close the incident and open a new ticket with
On 18.05.2011 11:05, Shawn Beasley wrote:
Hi Karin,
You're right, you *could* do it with a dummy account.
That said, OTRS is NOT a bug tracker and there is a good reason that at the
OTRS Group we're using OTRS for customer service and Bugzilla for bug
tracking.
...
I support Mike here,
Hi,
I understand it´s not ideal for bugtracking, but at least we could list open
bugs when we discuss and plan releases with our customer. How do you make a que
not viewable for the cutomer?
Regards
Karin
Karin Foss
Projekt- / Förvaltningsledare, Visma Sirius
Hi Roy
Changes made in SysConfig (or just about any of the OTRS configuration files)
are reflected in OTRS immediately without the need to restart the webserver.
Lars
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Roy
Kaldung
Sent: Tuesday,
On Wed, 18 May 2011 11:42:19 +, Lars Jørgensen l...@kb.dk wrote:
Hi Roy
Changes made in SysConfig (or just about any of the OTRS configuration
files) are reflected in OTRS immediately without the need to restart the
webserver.
Hi Lars,
Sorry, I have to disagree. It depends on your
That said, OTRS is NOT a bug tracker and there is a good reason that at the
OTRS Group we're using OTRS for customer service and Bugzilla for bug tracking.
I’m not sure why you say that. I think that has more to do with process than
the tool. We abandoned Bugzilla for OTRS and were glad to
On May 18, 2011, at 15:20 , David Boyes wrote:
I’m not sure why you say that. I think that has more to do with process
than the tool. We abandoned Bugzilla for OTRS and were glad to see it go.
Bugzilla is cryptic, difficult to use, and not very scalable. OTRS works much
better for us.
Hi David
On Wed, May 18, 2011 at 15:20, David Boyes dbo...@sinenomine.net wrote:
I’m not sure why you say that. I think that has more to do with process
than the tool. We abandoned Bugzilla for OTRS and were glad to see it go.
Bugzilla is cryptic, difficult to use, and not very scalable.
On May 18, 2011, at 15:35 , Michiel Beijen wrote:
On Wed, May 18, 2011 at 15:20, David Boyes dbo...@sinenomine.net wrote:
I’m not sure why you say that. I think that has more to do with process
than the tool. We abandoned Bugzilla for OTRS and were glad to see it go.
Bugzilla is cryptic,
Hi Roy,
On Wed, May 18, 2011 at 14:13, Roy Kaldung r...@kaldung.com wrote:
Sorry, I have to disagree. It depends on your installation. If OTRS is
running on an Apache
with mod_perl a restart is necessary when Apache::Reload is disabled or
not proper configured.
Since OTRS 2.4.4 or so we
On Wed, 18 May 2011 15:40:47 +0200, Michiel Beijen
michiel.bei...@gmail.com wrote:
It's a bit like some old bureaucrat I knew, who verified copies he
made on the copier word for word before he was convinced that the copy
was OK.
But then again, it does not per se *hurt* to restart the web
Hello everyone!
I've OTRS 2.4.7 and I've created many queues and subqueues in order to
collect my tickets.
In Customer Web Interface and in Agent Web Interface I would like to add
another drop down menu to view the requests in the first and in others the
corresponding subrequests.
Can someone
For the OTRS.org project it should at least be helpful if there would
be a public listing of bugs available for unauthenticated users. It
might not require LOTS and lots of effort to get OTRS in shape. It
depends indeed very much on your requirements if you can make use of
OTRS as a (public)
thanks,
it works!
(without restart in my environment)
Francesco
On Tue, May 17, 2011 at 1:42 PM, Roy Kaldung r...@kaldung.com wrote:
On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini
fra...@gmail.com
wrote:
Is there a way to change ticket priority w/o acquiring ticket ownership
?
Please vote and comment :-))
https://otrsteam.ideascale.com/a/dtd/Public-Tickets/135183-10369
On 18.05.2011, at 15:39, Shawn Beasley wrote:
On May 18, 2011, at 15:35 , Michiel Beijen wrote:
On Wed, May 18, 2011 at 15:20, David Boyes dbo...@sinenomine.net wrote:
I’m not sure why you say
Hello everybody,
I'm new user in the system otrs and am really enjoying its features, I'm on
a project and think it will deploy the company in otrs where I manage
computer systems and computer networks. Well my problem is: I set up the
customers to be able to log in using the database ldap but
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