Hi Robert,
On 30.06.2011, at 21:56, Robert Woodworth wrote:
Based on you posts to the website, I was under the impression you were
working on a OTRS3 package for Debian.
Is that trus ?
Hows it coming along ?
I am sorry, it is not me. but you can find the maintainer details on the Debian
Hello :-)
Sometimes tickets are initiated by a personal visit to our offices or in
a meeting. The TICKETS drop down list includes New email ticket and
New phone ticket. Can we extend the list?
Best
Charles
-
OTRS mailing
Does anyone know where I can get free custom customer frontend skins/templates?
Thank you,
Shawn Gadow
Network Administrator
Oregon CUSD 220
Security is when everything is settled. When nothing can happen to you.
Security is the denial of life. - Germaine Greer
:) I'm all about removing the choice myself. :) Using a phone ticket should
be adequate for this purpose, don't you think?
On Fri, Jul 1, 2011 at 9:31 AM, Charles o...@catcons.co.uk wrote:
Hello :-)
Sometimes tickets are initiated by a personal visit to our offices or in a
meeting. The
I am looking to change the SLA: label on the customer page to something like
Issue: where would I change this at?
Shawn Gadow
Network Administrator
Oregon CUSD 220
Security is when everything is settled. When nothing can happen to you.
Security is the denial of life. - Germaine Greer
Hello,
You can modify your language file which is at /opt/otrs/Kernel/Language
There you'll find a definition for SLA which can be changed to whatever your
environment wants
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 1 July 2011 10:52, Gadow, Shawn sga...@ocusd.net
I looked there and I didn't see anything regarding sla this is all I see
# --
# Kernel/Language/en.pm - provides en_US languag translation
# Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
# --
# $Id: en.pm,v 1.37 2010/10/11 16:03:07 mg Exp $
# --
# This software comes with ABSOLUTELY NO
Then just make a new entry:
'SLA' = 'Issue',
Or make a new translation file as explained at
http://doc.otrs.org/developer/2.4/en/html/ch10.html
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 1 July 2011 11:07, Gadow, Shawn sga...@ocusd.net wrote:
I looked there and I
On 01.07.2011, at 18:13, Leonardo Certuche wrote:
Or make a new translation file as explained at
http://doc.otrs.org/developer/2.4/en/html/ch10.html
This is exactly the way you should go for your Custom translations!
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal
I would like to if it is possible (it was with my last ticket system) to pull
the machine name from which the ticket was created into the ticket when it is
created (in a separate field if possible)...
If it is not possible to add the machine name to the ticket automatically then
is it possible
So you run fetchmail piped to procmail ? Or do you use the built in OTRS
Postmaster Perl script ?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: Friday, July 01, 2011 5:42 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs]
If someone walks up to me with something that needs a ticket, its almost
indistinguishable from a phone call, so Id vote
for using the new phone call when someone tags me in a meeting, a hall,
breakroom or corners me in my cube (grin)
From: otrs-boun...@otrs.org
I agree that the phone ticket option is the most appropriate of what's
there.
Though I would prefer more options in this regard. I think a single 'new
ticket' option that opens the ticket input form. Within that form there
would then be a drop down for source that could be populated with user
None of the below. Assuming that the OTRS box can receive email (it has an
SMTP server, such as postfix, it's set to receive port 25, and MX records or
forwarding can go to the box) procmail will react to the ticket as soon as
the ticket arrives in the otrs inbox on the otrs box.
Think of it as
Potentially, you can use a forward, though...
On Fri, Jul 1, 2011 at 7:21 PM, Robert Woodworth robe...@a10networks.comwrote:
Im not so lucky.
I have to use either fetchmail or its equivalent to get mail off the mail
“appliance”
If I want procmail, I have to fetchmail and pipe to
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