Re: [otrs] Rv: Mail, alias, and login - As a unique client

Hi Cyrille, How do you change the customer in the ticket? Do you do that in the web interface or through data base? Thanks  De: Cyrille Bollu Para: otrs@otrs.org Enviado: Viernes, 30 de marzo, 2012 2:49 A.M. Asunto: Re: [otrs] Rv: Mail, alias, and login - A

Re: [otrs] how to reject emails with attachments bigger than 1MB

On 2012-03-29 22:11, Luca Domenella wrote: Hi all, how can i set a rule that reject the emails with attachments bigger than 1MB and send a reply to the “customer” saying that the attachment is too big ? I think this should be done at the MTA level... block messages that are more than 1MB.

Re: [otrs] Question about

Hi, AFAIK, OTRS's default config shows Sender / Subject on ticket overview small (ticket overview includes my locked tickets views, ticket search results...) It can be configured from SysConfig : Ticket -> Frontend::Agent::TicketOverview : Ticket::Fronte

Re: [otrs] Antwort: otrs Digest, Vol 42, Issue 63

thanks for the feedback :-) Cyrille Le 30/03/2012 10:52, s.krue...@aswo.com a écrit : > Message: 2 > Date: Fri, 30 Mar 2012 09:15:57 +0200 > From: Cyrille Bollu > Subject: Re: [otrs] Question about > To: otrs@otrs.org > Message-ID: <4f755dad.9090...@belnet.be> > Content-Type: text/plain; charset

[otrs] Antwort: otrs Digest, Vol 42, Issue 63

Message: 2 Date: Fri, 30 Mar 2012 09:15:57 +0200 From: Cyrille Bollu Subject: Re: [otrs] Question about To: otrs@otrs.org Message-ID: <4f755dad.9090...@belnet.be> Content-Type: text/plain; charset="iso-8859-1" Hi ! I find a way to change the displayed subject: you can change the SYSCONFIG -->>

Re: [otrs] Update / Config issue Otrs 3.1

Hi Duncan, what do you mean by "restore 2.4 config file"? Could you send your ZZZAuto.pm (anonymized) here? Regards, mg Am 27.03.12 11:27, schrieb Duncan Beckers: > > Hi to all! > > I got a major problem... I am updating Otrs 2.4 to 3.1 > > > > I rebuild the MySql database with the .pl scripts

Re: [otrs] Rv: Mail, alias, and login - As a unique client

Yeah, we also spotted the problem. But haven't looked at a solution because manually changing the ticket's customer was ok for us. I wonder why declaring several emails for a customer wouldn't work? BR, Cyrille Le 27/03/2012 17:35, Jober Mijares a écrit : > Hi! Any help? :s > > - Mensaje r

Re: [otrs] Question about

Hi, AFAIU, you don't reply to tickets; instead, you reply to article. So, you reply to the sender of the article, not the ticket's owner. For what regard the subject, I believe it's related to this design. But I haven't yet figured it out clearly. I also find it counter-intuitive, but I don't k