RE: [otrs] State of OTRS 2.2 translations

Hi Martin, Attached you will find the Spanish translation. Some notes: At line 214: "Timeover", it could be "Tiempo Agotado" or "Vencimiento"; I did use "Vencimiento". At line 367: "CustomerUserLogin", it could be "Login de Usuario Cliente"; I dont know if spaces are allowed; I didnt change it

RE: [otrs] Pending on customer

Digest of best practices Pending State (when): - Customer Action: A task or additional info was required to the user customer to continue with the case resolution. - Supplier Action: Additional info was required to the supplier. - Scheduled Task: A task was scheduled and the user Agent is wai

RE: [otrs] Hide some queues

enabling Customer User Group support under Sysconfig, associating Customer Users with the 'users' group, then making appropriate queues (e.g. Junk, Postmaster, Hidden) grouped to 'admin'. _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Carlos Oyarzabal S

RE: [otrs] Hide some queues

: User questions and discussions about OTRS.org Asunto: Re: [otrs] Hide some queues Carlos Oyarzabal wrote: > As you know, there are some queues as default (Junk, Postmaster...), > all of theme are useful, but I would like to hide from the user > customer interface, keeping only

[otrs] Hide some queues

Hi list, As you know, there are some queues as default (Junk, Postmaster...), all of theme are useful, but I would like to hide from the user customer interface, keeping only the work queues (supportsoft, supporthard, etc). Just hide; the queue must to keep working. Any ideas? Thanks a lot

RE: [otrs] Give Customer FAQ admin rights.

I think there is a risk to give admin rigths tu user customers to any place of a system that must be managed by helpdesk and MIS team. A FAQ is published "available" to be asked. Carlos, México _ De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Emily Flynn Enviado el: Ju

[otrs] How to avoid "salutation" at forward messager

Hi all, When I forward a message from user Agent interface, the compose process include the System Standard Salutation at the top of the body of the new email message. How I can avoid it? I would like the forwarded message only with the original contents. Carlos, México -Mensaje original-

[otrs] Company tickets

Are company tickets grouped by domain ([EMAIL PROTECTED]) ? Can any customer user with the same domain acces to all company tickets? Regards, Carlos, México ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/p

RE: [otrs] Some more (more) remaining OTRS questions.

1) It could be a Unix trouble. 2) I use the field "Comment" when I add a customer user. 3) I use Postmaster filter Admin => PostMaster Filter => Filter Name => Rule The rule I use: Header 1: From Match: Mailer-Daemon Set to 1: QueueMatch: Junk So, I can close

RE: [otrs] OTRS in spanish

-Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Eduardo Quiroz Salinas Enviado el: Miércoles, 23 de Mayo de 2007 01:52 p.m. Para: 'User questions and discussions about OTRS.org' Asunto: [otrs] OTRS in spanish Hi everyone. Are there some documentation in s

RE: [otrs] Forcing customers to open ticket into their own subqueue

ome/selected queues at customer interface to selected grouped customers? Carlos México -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Carlos Oyarzabal Enviado el: Miércoles, 23 de Mayo de 2007 08:53 a.m. Para: 'User questions and discussions about OTR

RE: [otrs] Forcing customers to open ticket into their own subqueue

I think that when the helpdesk support several products its wanted customers see only their queues: queueA <=> customers from groupA queueB <=> customers from grupoB etc Can OTRS hide some queues at customer interface to some grouped customers? Or Can OTRS show some/selected queues at cust

[otrs] Could be possible unmerge?

Hi List, Can be possible a "roll-back" of 2 merged tickes? Carlos ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulti

RE: [otrs] OTRS Notification and Agent replies to OTRS via emailclient

The account to system notifications at: Sysconfig => Framework => Core => NotificationSenderEmail -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Carlos Oyarzabal Enviado el: Domingo, 13 de Mayo de 2007 06:59 p.m. Para: 'User questions a

RE: [otrs] OTRS Notification and Agent replies to OTRS via email client

Uhmmm You can go to Sysconfig => Framework => Core => AdminEmail to set up the account you want to use as "from" to use in NOTIFICATIONS. Remember that "notifications" are automatic. Too, every queue has its email account like [EMAIL PROTECTED] to use when the agent send responses. The customer ca

[otrs] several email addresses at BCC

Hola, Is it possible several email addresses at Framework => Core => Sendmail => BCC ? if possible, what char is the separator? ";" or "," Thanks a lot, Carlos, ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.o

RE: [otrs] Another newbie question (blamy!)

Hi F, On installation process che all modules are well installed with: localhost# cd /opt/otrs/bin localhost$ ./otrs.checkModules.sh The answer to this command: “…ok” If any Perl module is not installed then: localhost# cd /opt/otrs localhost# perl –MCPAN -e shell; Then install the module you need

[otrs] Ticket is Open again and again

Hi List, I have a trouble: I did close a ticket but it was reopen automaticaly. I did see and the currently "From:" and "To:" fields have the queue email account ([EMAIL PROTECTED]), even when the ticket had "From: [EMAIL PROTECTED]" and "To: [EMAIL PROTECTED]". Currently, I did close the tic

RE: [otrs] Moving otrs to new server

Hi, I have migrated some OTRS just as follows: Old server 1 backup the otrs folder 2 backup the mysql database New server 1 create the otrs usr/group 2 restore the otrs folder 3 restore the mysql database 4 grant database 5 modify apache conf 6 grant otrs folders (chmod) 7 add cron jobs Carlos, M

RE: [otrs] How to use FAQ

aplicacion debes de agregar los usuarios al grupo de FAQ, para cada usuario. PSC Carlos Oyarzabal <[EMAIL PROTECTED]> escribió: Hello List, I am using the fresh 2.x OTRS system but I dont know how to enable the FAQ. all kind of help will be appreciated Best regards Carlos

RE: [otrs] test

I got too, Carlos G Oyarzabal Grupo CASH / BeHelper México -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Will Sheldon Enviado el: Jueves, 26 de Abril de 2007 10:45 a.m. Para: otrs@otrs.org Asunto: [otrs] test This is a test message, it seems that my mes

[otrs] How to use FAQ

Hello List, I am using the fresh 2.x OTRS system but I dont know how to enable the FAQ. all kind of help will be appreciated Best regards Carlos México If you think education is expensive, try ignorance. ___ OTRS mailing l