Hello,
I want to send ticket notification to customer but on multiple email ids.
One is his email id, another is used for sms.
I tried keeping 2 email ids in Email details of customer creation, It
sends email but the customer can see to: id as both email addresses.
I am using email2sms so I don
Apologies below mail sent by mistake... please ignore..
On 5/1/2015 8:06 PM, Darshak Modi wrote:
pl remove Abhijit ID
Forwarded Message
Subject: FW: [Case#1015987] Ticket Escalation Warning! (Supreme
court Wi-Fi Laun [...])
Date: Tue, 28 Apr 2015 17:33:21 +0530
pl remove Abhijit ID
Forwarded Message
Subject: FW: [Case#1015987] Ticket Escalation Warning! (Supreme court
Wi-Fi Laun [...])
Date: Tue, 28 Apr 2015 17:33:21 +0530
From: Abhijit Acharya
To: 'Darshak Modi'
CC: milin.dhola...@elitecore.com
Hi Darsh
Hello Team,
I am curious and want to know how the web installer works.
I want to modify it in some way ,how can I do that?
Like it checks username/password/ or check directories/files, install
some directory/files, install DB/sqls.
Is there any other opensource such installer ?
--
Hello,
Is there a way/config , where I can get notification(email), once the
warranty /end date expires or before expiry of 1 month.
Generic Agent does not have such capacity.
I use 3.1.1
-
OTRS mailing list: otrs - Webpage: h
Hello users,
I like to use OTRS for multi-tenant architecture.
I want different landing page for different subscriber/organization.
What are ways to do the same?
Is this can be done using Apache ?
Do we need different schema for each tenant? Or different database ?
Do we need different otrs dir
Hi Group,
Can you please tell which table should be used ?Need to find two values
from tables
1. First Response time
2. Resolution time as per SLA mins.
Also, the resolution time should be as per SLA.
Regards,
Darshak
Hi Team,
From which table/column that value is taken. It comes when we
download csv from search.
SolutioninMin
FirstResponseTimeiMin
I have 3.1.1 version with mysql
Regards,
Darshak
?
Regards,
Darshak
On 7/16/2014 5:17 PM, Gerald Young
wrote:
Maybe you're using queues incorrectly if you have
so many of them. Queues should be an agent or grou
Hello List,
As we have number of queues, how can we configure it as tree rather then
dropdown list?
Thanks
Darshak
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To
HI Gerald,
Sorry I jumped to this topic.
I would be interested to use RADIUS for such purpose.
I tried earlier but not sure how / which field windows AD uses for
password with radius. I guess we need to make logical mapping of
password field.
,
17.04.2014 14:02 - Darshak Modi schrieb:
> Hello,
> The lost password link is not displayed on login page /
index.pl
> However in dtl file the block is there. And sysconfig , also
yes.
> where to check now
Did you configure a LDAP for Au
uber
wrote:
Hi,
17.04.2014 14:02 - Darshak Modi schrieb:
> Hello,
> The lost password link is not displayed on login page /
index.pl
> However in dtl file the block is there. And sysconfig , also
yes.
> wh
Yes its enabled
On 4/17/2014 5:47 PM, Udo Bretz wrote:
Hello,
did you check the Sysconfig option "LostPassword" in Framework ->
Frontend::Agent?
Best regards,
Udo
On 17.04.14 13:36, Darshak Modi wrote:
Hello,
The lost pas
Hello,
The lost password link is not displayed on login page / index.pl
However in dtl file the block is there. And sysconfig , also yes.
where to check now ?
--
Thanks
In source view, I removed HTML tags, and then its coming fine.
May be it was doing double tags !!
---
Warm
Regards
Darshak
9909008245
When I close ticket , the event triggered but in message body
comes garbled one.
Here I have just put one tag
e.g.
<OTRS_AGENT_BODY[5]>
Can you please help why this could happen or where to check ?
---
Warm Regards
D
we have queue selection, but can we define cc kind field if someone
wants to send emails to many persons for information ?
---
Warm
Regards
Darshak
09909008245
ext
My issue is somewhat related to this topic. New users added in LDAP
are not getting logged in. It says Authentication succeed,but no
record found in customer backend.
My ldap config is as below
#Enable LDAP authentication for Customers / Users
$S
Regards
Darshak
09909008245
ext:
435 or 1210
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http
why not using search tool inside otrs (http://otrs/otrs/index.pl?Action="">)
then, if you make an export to csv you can do what you
want.
2014-02-27 8:23 GMT+01:
Hi All,
I can see multiple ticket state in the table. I want to find last
state, for some tickets 2 states at same time.
My goal is to find Open/Pending/New ticket on that day.
Say tickets till 25th.
hi all,
I have configured ticket close event, and in that keeping
OTRS_CUSTOMER_EMAIL as body. But when notification is sent, it contains some html tags like below
and does not contain any data. What could be the reason ? Or where/which file DO i
/plain;
charset="iso-8859-1"
>
> Use ticket_history table for
your query.
>
>
> On Thu, Feb 6, 2014 at 6:29 AM,
Darshak Modi
>
wrote:
>
> > hi,
> > we want
hi,
we want find how many tickets created in a day [ new ], how many are
worked upon [ closed ] and if any tickets remain opened.
I am generating using report tool. But all tickets that are closed ,
come only in closed state, and not in new state.
it is difficult
Moduel FrontEnd::Customer::Auth,
there you need to set the authentication mode to LDAP, otherwise
it will happen what you describe.
Regards
2014-01-30 Darshak Modi <darshak.m...@elitecore.
Hi,
In core:ticket, the above value setting is not available. How can I
set from: value then like Agent Name/Email?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pi
Hello,
We are seeing the customers currently added to AD are unable to
login into OTRS as they get errors.
Is there a way OTRS sync with AD ?
Also for some users, I get Authentication OK, but no such user.
Can someone help ?
---
If ticket is escalated and moved to another queue, will it reset its
solution time/escalation time to new queue ?
Because we have L1/L2/L3 escalation and we run agent based on crossing
solution time.
-
OTRS mailing list: otr
?
--
Darshak Modi
Elitecore Tech.|India
Support: 081 41 344 244
Cell: 09909008245
On 1/10/2014 7:25 PM, Gerald Young wrote:
Existing SystemSender entries won't disappear. It's likely (?) new
ones won't appear (The name "New Article Ignore" is a hint to this.).
B
You mean after setting yes, i need to restart apache/otrs.
After setting , I create new tickets, then also same problem exists.
On 1/10/2014 6:59 PM, Gerald Young wrote:
It may not be retroactive to existing SystemSender entries.
On Fri, Jan 10, 2014 at 2:32 AM, Darshak Modi
Even if I set it to Yes , it shows details of system sender like
auto-response. in customer and agent interface both.
Am I missing anything here ?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs
I also like to set auto owner if agent responds or if re-open.
How did you do it ? your point 1?
On 1/9/2014 10:09 PM, Leah Kelly wrote:
Hi ES and Gerald, thank you for your responses,
There are a couple things I am trying to solve for.
One problem is that when an email goes into Marlene’s (or
I think problem was due to small timeout in httpd.conf, I increased and
since than no errors received. Still monitoring
thanks for help..
On 1/9/2014 12:49 PM, Sander Goudswaard wrote:
Did you check if disk space and/or inodes are available?
??
--
--
Darshak Modi
Elitecore Tech.|India
Support: 081 41 344 244
Cell: 09909008245
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
In the middle of operation , I get such errors Error 500 of Apache
Below are errors in Apache. Normally runs but in middle of any
operations , suddenly comes such errors
Wed Jan 08 22:42:36 2014] [error] [client 10.107.1.161] Premature end of
script headers: index.pl
[Wed Jan 08 22:42:39 2014]
localhost OTRS-CGI-10[6885]:
[Error][Kernel::Output::HTML::Layout::BuildSelection][Line:2198]: Need Data!
Error generated when changing preference .[ currently set to no]
Send new ticket notification to true
Agents are not able to change preference
---
hello,
is it possible to include sla details in auto-response. I could not find
any such field.
Please guide further.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsu
I am giving all services as default services but when I go to Services
-> Customer, it shows unassigned only.
What else am I missing ?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/piperma
Hello,
I have installed OTRS just now.
I am testing Escalation but they are not working . No warning emails,
even tickets not shown in Escalated view.
I have defined SLA -> Service and Assigned that to Customer.
I have also modified GenericAgent.pm to enable escalation. However its
still not
:
What version of OTRS you use?
We have fixed this related bug: http://bugs.otrs.org/show_bug.cgi?id=8936
It is in OTRS 3.1.12 3.2.0.x.
On Thu, Sep 12, 2013 at 12:05 PM, Darshak Modi
wrote:
Hi,
I am creating a report for average solution time for the ticket , using
Hi,
I am creating a report for average solution time for the ticket , using
TicketSolutionResponseTime. I think not proper.
But still If I run, it gives me -ve values.
Any suggestion, how to get average ticket solution time for agent/queue ?
--
Seems understanding mistake, it will not show there ,but will remain in
New Event Notification screen only.
---
Darshak Modi | Telecom Practices
Call- 079-26405600 Ext-1210
On 26-07-2013 AM 11:46, Darshak Modi wrote:
I created New event notification for TIcketClose but its not being
I created New event notification for TIcketClose but its not being
displayed under Agent Notification links.
I do not see any error in RebuldConfig also.
--
---
Darshak Modi | Telecom Practices
Call- 079-26405600 Ext-1210
If I want add table Then modifying dtl will do ? Can you guide how to do ?
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013 PM 07:01, Gerald Young wrote:
the .xml is only going to provide filter information. It will not
provided &quo
Ok I added the values in attributes and now no rebuild error comes .But
as Per link, I do not see any config in SysConfig for the dashlet below.
Queues=MTWINS;StateType=new;StateType=open;
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013
Paid Orders
All open tickets, these tickets
have already been worked on, but need a response
Queues=MTWINS;
All
Age
10
rw
ContentLarge
MTWINS
Subject
Queue
Priority
EscalationTime
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 10-07-2013 PM 05:30, Gerald Young wrote:
0130 is just a number. It is used for sort
this 0130
means? And how to get/customize for my requirement.
DashboardBackend###0130-TicketOpen
--
Darshak Modi | Telecom Practices
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
First Name - Last Name - I want to change the order like Last Name-
FirstName .
Also in report - agent name comes as Name(email), is there a way to
remove (email) ?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
o the ticket..
On Thu, Jun 27, 2013 at 6:23 AM, Darshak Modi
mailto:darshak.m...@elitecore.com>> wrote:
Hi,
I am trying to enable customer information in ticket zoom view,
but it shows as none.
Where should I check ?
Thanks
Hi,
I am trying to enable customer information in ticket zoom view, but it
shows as none.
Where should I check ?
Thanks
Darshak
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail
Hello.
I am testing customer portal , customer.pl, but when clicking
Submit on new ticket, it comes back to same page. And nothing
comes in logs.
I have enabled Debug but still nothing coming in
/var/log/messages.
What could be wro
quot; on
your system.
On 8 May 2013 11:28, Darshak Modi wrote:
Hi,
For different queues, I have set different from email address.
When replying from web interface, it displays right from address but the
Name before from Address it displays wrong.
e.g I have set system address as supp...@xyz.co
Hi,
For different queues, I have set different from email address.
When replying from web interface, it displays right from address but the
Name before from Address it displays wrong.
e.g I have set system address as supp...@xyz.com, I think its because I
am logged in as Darshak.
But If I
Sorry
I put at the end, and did not work, now put after DB configuration
getting logs. But still not in too details. Is there any other than
level 9 ?
On 01-05-2013 PM 02:31, Darshak Modi wrote:
Is there a way to set debug mode to check this.
I set debug 9, in config.pm but not showing logs
April 2013 09:03, Darshak Modi <mailto:darshak.m...@elitecore.com>> wrote:
Thanks a lot sir,
This worked for HTML mails. But not for mails sentas text only.
On 28-04-2013 PM 02:25, Steven Carr wrote:
So if you look at the actual OTRS code, the optimising starts
on.
On 28 April 2013 07:16, Darshak Modi <mailto:darshak.m...@elitecore.com>> wrote:
See the outputof notification sent to agent, the original mail
sent was text only. See the spaces between lines removed.
**Snap of Email*** test
test
richtext enabled then
will be sent as HTML, otherwise as plain text).
On 27 April 2013 14:27, Darshak Modi <mailto:darshak.m...@elitecore.com>> wrote:
Thanks a lot. and yes you are right its not intended.
However, my understanding is, if there is good functionality , it
can c
possible by modifying some file or so?
On 27-04-2013 PM 06:01, Gerald Young wrote:
No. It's not intended to do this, either. The point is that the agent
will get an idea of the ticket, go to the website, and hIandle it.
On Sat, Apr 27, 2013 at 12:37 AM, Darshak Modi
mailto:darshak.m...@elitecor
In notifications sent by OTRS to agents, I include complete email body,
But OTRS by default formats it , removes all spaces between lines .
Is there a way to stop this? OTRS will convert to text, but it should
not reformat it.
---
ng to check the subject.
As for the not fetching emails, try running it manually from the CLI,
check your cron log to see if it executed or not.
On 19 April 2013 12:32, Darshak Modi <mailto:darshak.m...@elitecore.com>> wrote:
I dont know but somehow otrs stopped fetching mails f
I dont know but somehow otrs stopped fetching mails for that test
account. and also for other 2 accounts.
However it fetched for other 4 account. This seems too weird.
Nothing got in log messages or apache messages.
On 19-04-2013 PM 04:51, Susan Dittmar wrote:
Darshak Modi schrieb:
I think
I think for that also, you need to have ticketid somewhere in subject/body
On 19-04-2013 PM 03:36, Susan Dittmar wrote:
Darshak Modi schrieb:
Instead of ticket id/number, can the ticket be tracked by subject .
The customers generally do not include the id in subject line in any
subsequent
Instead of ticket id/number, can the ticket be tracked by subject .
The customers generally do not include the id in subject line in any
subsequent mails.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://l
Actually by default unlock time is set to 1 min, so no agent can lock
the ticket. And anyone is free to respond.
Darshak Modi | Elitecore Technologies
Telecom Practices- India
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
On 18-04-2013 PM 03:08, Cyrille Bollu wrote:
Why don'
something else than a report. I think what he meant by
"search" is the filtering condition for a report. And you seem to
already know that reports can be executed from the command line.
On Thu, Apr 18, 2013 at 11:55 AM, Darshak Modi
mailto:darshak.m...@elitecore.com>> wrote:
values for things like
ticket's queue name, service name, owner, etc. This last part can be
covered by just looking at the database tables and making common sense
assumptions.
/bogdan
On Thu, Apr 18, 2013 at 10:15 AM, Darshak Modi
mailto:darshak.m...@elitecore.com>> wrote:
Ho
How to find that the ticket does not have any follow up in last 2
days,when its open.
In search or report creation there is no option for followup search,
--
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http:/
Ok I think, the follow up has different filter match ,which I didnt set.
Now its done.
On 17-04-2013 PM 01:27, Darshak Modi wrote:
Hello I hadconfigured post-master filter so all mails from company
domain are set to sender type Agent.
Still in ticket details, I see sender is listed as
<516E5485.1050901
The sender was earlier added as customer but its not setas invalid. But
as per above log its applying the filter and marking Agent but still in
GUI, in ticket details, in sender column I can see
Customer.
Thanks
darshak
-
Is there any plug in available for integration with JIRA & OTRS.
Or any other way to related JIRA and OTRS ? like ticket created in OTRS
can be sent to JIRA, and after closing come back to JIRA?
-
OTRS mailing list: otrs - W
I see nice feature in GUI with option to select Reverse axis yes/no. So
just wondering if that can be used using CLI.
Thanks a lot.
On 16-04-2013 AM 03:10, Gerald Young wrote:
in theory, it should report what you set in the gui.
On Mon, Apr 15, 2013 at 4:37 PM, Darshak Modi
I dont want for all reports, I want for specific reportonly
From script, GenerateStats.pl, if there is any option? in --help I
could not find.
On 15-04-2013 PM 07:42, Friedrich Kölbel wrote:
Am 15.04.2013 13:40, schrieb Darshak Modi:
Hi,
As there is not relative time specification on Y axis
Hi,
As there is not relative time specification on Y axis, like 7 days
report, but of daily.
Can we give some option on Command line to reverse the axis? Just as its
given in GUI - Yes/No selection.
-
OTRS mailing list: otrs
Hi,
I want ticket details per queue and total.
Like, total tickets per queue, open tickets per queuelike that.
From which tables can I get that?
--
Darshak Modi | Elitecore Technologies
Telecom Practices- India
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
creation.
--
Darshak Modi | Elitecore Technologies
Telecom Practices- India
Office: 079-26405600 | +91-9909008245
Skype: darshakamodi
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail
didn't understand .
The value populated only when clicking Submit? And till then its null ?
On 02-04-2013 PM 07:18, Gerald Young wrote:
Field will only show if it has non-null data.
-
OTRS mailing list: otrs - Webpage: http:/
Hi
I have added dynamic fieldin View ticket zoom config.
But thats not showing in zoom view. When I click on Dynamic Field tab,
and press submit, then only it shows the field?
ANy idea?
--
Darshak Modi | Elitecore Technologies
Telecom Practices- India
Office: 079-26405600 | +91-9909008245
[Error][Kernel::System::Ticket::TicketSearch][Line:4192]: The given
param 'QueueIDs' is invalid or an empty array reference!
Though OTRS is fetching mailsand puts in queues defined.
--
Darshak Modi | Elitecore Technologies
Telecom Practices- India
Office: 079-26405600 | +91-990900
Thanks a lot.
I found this one useful .
http://wiki.otterhub.org/index.php?title=Report_generators
Thanking You
Darshak Modi
Elitecore-IN
919909008245
On 25-03-2013 PM 04:06, Steven Carr wrote:
You can find the database schema diagram in the code...
https://github.com/OTRS/otrs/blob/master
Dear All,
I want to use external report tool using OTRS DB.
Is there any document describing Database details and how to use for
reporting?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/
Wed Mar 20 15:56:46 2013] [error] Can't call method
"GetRegisteredCustomPackages" on an undefined value at
/opt/otrs/KIXCore/Kernel/Output/HTML/LayoutLoader.pm line 576.\n
Can any one help?
The package looks good with some features, so we are trying to use it.
-
On DashBoard,
We need Counter of Total, Open, Close, New tickets.
And list of New/Open ticket may 15-20 per page. Is it possible? How to do?
Also:
When we create search template, is it possible to have a menu and list
inside that, that's visible to some Agent, or Admin.
--
When ticket comes or on some events, the page throws error Contact your
system admin.
The Agent gets notification, and then on web browser the error comes.
If I delete cache, rebuild config and restart Apache the error goes.
The Folder /opt/otrs/var has 777 permission.
I had installed
Young
Sent: 15 March 2013 PM 12:12
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Ticket Escalation
New and closed successful are mutually exclusive states.
On Mar 15, 2013 1:12 AM, "Darshak Modi" wrote:
Hey guys,
May be this a silly question, but I am evaluatin
Can it be because I have enabled Escalation emails in GenericAgent.pm?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Darshak Modi
Sent: 15 March 2013 AM 10:39
To: 'User questions and discussions about OTRS.'
Subject: [otrs] Ticket Escalation
Hey guys,
May be this a silly question, but I am evaluating OTRS and I am not
technical that strong.
I have created demo tickets, with Queue based escalation, Now I had closed
the tickets, their state is new and closed successful.
Still I am receiving escalation emails for those ticket
13 11:01, Darshak Modi wrote:
> Hello,
>
>
>
> If mail arrives , it has to:/cc:. In Agent Notification, is it
> possible to add show those values ?
>
>
>
> By adding some variables.. lik
Hello,
If mail arrives , it has to:/cc:. In Agent Notification, is it possible to
add show those values ?
By adding some variables.. like we add Customer Firstname and etc.
??
-
OTRS mailing list: otrs - Webpage: http://o
om the cli (you
need to be the OTRS user account when doing this)?
And check your cron logs to see if cron is actually starting the
otrs.PostMasterMailbox.pl command periodically.
Steve
On 14 March 2013 07:55, Darshak Modi wrote:
> Hi,
>
> I have configured Postmaster email
Hi,
I have configured Postmaster email and installed cron also.
Do i need to uncomment fetchmail lines?
Or as in default
otrs.PostMasterMailbox.pl will do the job?
Currently the default doesn't fetch mails. I have to fetch from GUI
manually.
Thanks
Da
discussions about OTRS.
Subject: Re: [otrs] Email CC Field
You need to enable Ticket -> Core::PostMaster ->
PostmasterFollowUpSearchInReferences
This will check the email references to see if they match an existing ticket
and then add the email to that ticket.
Steve
On 13 March 2013 11:37, D
If email is sent as cc, in which queue it will be sent?
How will it be checked? ,I guess, here Dispatch by To: will not work.
But will Dispatch by Queue work ?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
.
Subject: Re: [otrs] Error oracle + otrs
http://forums.otterhub.org/viewtopic.php?t=10699
On Tue, Mar 12, 2013 at 8:29 AM, Darshak Modi
wrote:
Checked
1. My directory is pointed to /opt/otrs, which is not empty.
2. Also had added in ld.so.conf.d the path of oracle lib.
3
and discussions about OTRS.
Subject: Re: [otrs] Error oracle + otrs
On 12 March 2013 12:29, Darshak Modi wrote:
> Checked
>
>
>
> 1. My directory is pointed to /opt/otrs, which is not empty.
>
> 2. Also had added in ld.so.conf.d the path of oracle lib.
>
>
...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gerald Young
Sent: 12 March 2013 PM 05:17
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Error oracle + otrs
https://forums.oracle.com/forums/thread.jspa?messageID=9422842
On Tue, Mar 12, 2013 at 7:39 AM, Darshak Modi
: User questions and discussions about OTRS.
Subject: Re: [otrs] Error oracle + otrs
Did you try to use a popular search engine on the can't load error?
On Mar 12, 2013 7:13 AM, "Darshak Modi" wrote:
Can any one help ?
nstall_driver(Oracle) failed: Can't load
'
Can any one help ?
nstall_driver(Oracle) failed: Can't load
'/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/auto/DBD/Oracle/
Oracle.so' for module DBD::Oracle: libclntsh.so.10.1: cannot open shared
object file: No such file or directory at
/usr/lib64/perl5/5.8.8/x86_64-linux-thre
Hello,
I am trying to install with Apache, Oracle on linux.
I have included otrs.conf in httpd.conf file.
But I get following error in http log.
Attempt to serve directory: /opt/otrs/bin/cgi-bin/
I am trying to access http://localhist/otrs, but the above error occurs.
-
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