Re: [otrs] RPM on Redhat/CentOS

Robin, The file /Kernel/Config.pm holds all custom user config parameters. HTH. Harry Cruz Brazil On Mon, Jul 28, 2008 at 9:55 AM, Robin Bowes <[EMAIL PROTECTED]>wrote: > Hi, > > I'm just starting to look at OTRS on the CentOS platform. As is quite usual > for a package

[otrs] Different Customer Theme based on Group

Hello you all! I'd like to select a different theme and also custom fields for different customers based on group information, that is, according to each company a customer belongs to, a different customer.pl should be displayed. Is there a way to do that? Thank you, Harry _

Re: [otrs] Installing OTRS on a Hosting Service

PM, Steven Carr <[EMAIL PROTECTED]> wrote: > Harry Cruz wrote: > >> I'd like to have OTRS installed on a perl-enabled hosting service... The >> point is, there are Cron jobs which need to be performed... but my host >> won't allow me to move around wit

[otrs] Installing OTRS on a Hosting Service

Hello, you all! I'd like to have OTRS installed on a perl-enabled hosting service... The point is, there are Cron jobs which need to be performed... but my host won't allow me to move around with server configurations How could I proceed? Which host would you recommend? Thanks for any cooper

Re: [otrs] LDAP - Config.pm Problem

Helisandro, That seems to be a problem with your database connection. Ensure the 'otrs' user has appropriate access to the database. Remember that by default the 'otrs' user has its password as 'hot'. Best wishes, Harry Brazil On Wed, Jul 2, 2008 at 5:56 PM, Helisandro Luiz Krepel Pereira < [E

Re: [otrs] Undelivered Mail Returned to Sender

Yes, it did. Can't answer it though. Maybe if you use the Lite theme, pages will display in a more readable fashion. Worst case: have you own built :) []'s Harry Brazil On Thu, Jun 26, 2008 at 7:01 PM, Mike Dent <[EMAIL PROTECTED]> wrote: > Did my email make it to the list??? > I got this back

Re: [otrs] TEST MAIL

It is Best regards, Harry Brazil On Sun, Jun 15, 2008 at 2:46 AM, hamood Iqbal <[EMAIL PROTECTED]> wrote: > Guys just testing that my eamil is reaching otrs mailing list or not. > > Thanks > > Hamood > > ___ > OTRS mailing list: otrs - Webpage: ht

Re: [otrs] OTRS error on WAMP env

Hello, man! I've come across this issued upon trying to install that on my WAMP environment. That's because the default OTRS log mode is "SysLog", which would fine if it was a LAMP system. You should add the following lines to you Config.pm #

Re: [otrs] Specifying font sizes

Hello, To do that, you must create your own company theme and change the corresponding css and .dtl files. That's no hard task. Refer the the Admin and Developer OTRS Manual. There's comprehensive information on such topics in there. Still, some companies provide out-of-box themes for installatio

Re: [otrs] Manual OTRS Installation on Win32

Shawn and Dan, Thanks a lot for you reply! Within the next few days, I'll be *trying* to install OTRS on a Desktop machine and then on the production server. I feedback on what I got. Once more thanks! Harry Cruz 2007/11/16, Shawn Beasley <[EMAIL PROTECTED]>: > > Hello Dan,

Re: [otrs] How to Hide Ticket Number in E-mail Subject

;t so easily delete... Best regards, Harry Cruz P.S. By the way, I'm going to Germany in Dezember! :D 2007/11/12, Torsten Thau <[EMAIL PROTECTED]>: > > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > Harry Cruz schrieb: > > Hello, you all! > > > > I&#

[otrs] Manual OTRS Installation on Win32

ache2, supporting Subversion . I'd like to get OTRS running without getting into trouble with my CIO. Any help is appreciated, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc

[otrs] How to Hide Ticket Number in E-mail Subject

or example attaching the ticket number in a specific header within the response Any help is appreciated. Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://li

[otrs] Shared Responsability Tickets

Hello, everyone! Is there a way to have shared responsability tickets? I mean, in my company we frequently have an situation in which two agents are in charge of handling a customer request. Has anyone ever done that? Best regards, Harry ___ OTRS mail

Re: [otrs] Delay before sending e-mail

elay The page stops responding for 1 minute or so, then it does the job. But that's far more time as compared to what the staff would consider as an appropriate time for such a simple action. Thanks a lot, Harry Cruz 2007/10/19, Marius Flage <[EMAIL PROTECTED]>: > > Harry Cr

[otrs] Delay before sending e-mail

Hello, Everyone! I've installed OTRS on a Debian-based Linux Distro and, fortunately, everythings goes okay (so far), except for a delay I get when performing an operation which relies on e-mail sending functionality, like answering a customer ticket. I run it on a MS Exchange Server, in an intran

[otrs] Re: Problem with OTRS Version - System was Upgraded, but Version remains the Same

arry 2007/10/8, Harry Cruz <[EMAIL PROTECTED]>: > > Hello everyone! > > I initially installed OTRS via a debian package and wanted to have the > newest version. So I've upgrade my OTRS Installation, from 2.0.4 to 2.2.3, > by following the steps below: > >- Datab

[otrs] Problem with OTRS Version - System was Upgraded, but Version remains the Same

by the package (2.2.x) does not match your Framework (2.0.4)!! Has anyone ever experienced this kind of problem? Where is OTRS version information kept? Any help is appreciated, Harry Cruz ___ OTRS mailing list: otrs - Webpage: http://otrs.org

Re: [otrs] Instructions on How To Upgrade OTRS from 2.0 to 2.2 in Linux

can I find it? Best regards, Harry 2007/10/1, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]>: > > Harry Cruz wrote: > > > I've searched all through the Web for instructions regarding the > > OTRS upgrade in a Linux environment. I was unsuccessful, though. > > >

Re: [otrs] Bulk Action: How to Remove The Annoying Alert Box

Frontend::BulkFeatureJavaScriptAlert'} = '1'; > > > > > > > > Regards, > > > > Peter van Beugen > > > > *Van:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *Namens *Harry > Cruz > *Verzonden:* maandag 1 oktober 2007 16:15 > *

[otrs] Instructions on How To Upgrade OTRS from 2.0 to 2.2 in Linux

Hello, everyone! I've searched all through the Web for instructions regarding the OTRS upgrade in a Linux environment. I was unsuccessful, though. Could anyone tell me where is this information to be found? My OTRS is currently installed on a Debian System, and was setup with a debian package.

[otrs] Bulk Action: How to Remove The Annoying Alert Box

Hello, everyone! Is there a way to prevent that annoying alert box saying "Ticket selected for bulk action" everytime a ticket is selected? I don't know about you, but that really pisses me off... Best regards, Harry Cruz ___ OTRS mai

Re: [otrs] How to Keep E-mails in Mailbox

Thanks a lot folks for the answers! Having a separate mailbox is a good way, but I thought there could a way to "hack" PostmasterPOP3.pl so that it could just leave any mail received there. Has anyone got to do that? Regards, Harry 2007/9/11, Maciej Loszajc <[EMAIL PROTECTED]>: > > I've insta

[otrs] How to Keep E-mails in Mailbox

Hello, everyone! I've installed OTRS in my company and the incoming e-mails get deleted after they're fetched. Is there a way to prevent that from happening? The manual doesn't address this issue and I'd like to keep a copy of all e-mails within the mailbox. Any help is appr