: User questions and discussions about OTRS.
Subject: Re: [otrs] dynamic field values in agent notifications
Did you look at the bottom of the page?
On Wed, Mar 6, 2013 at 3:22 PM, Isaac Gonzalez
mailto:igonza...@autoreturn.com>> wrote:
Greeting OTRS fellow users...I have a dynamic field
Greeting OTRS fellow users...I have a dynamic field (just text) that customers
are required to fill in in the new ticket interface and it works well...I can
see it when I access the ticket in zoom view just fine...but I would like to
take this a step further and get that value in the agent notif
, UserCustomerID argument limit
you can add as many ACLs as you want, btw... so split them if you have an
argument limit.
On Wed, Nov 14, 2012 at 7:07 PM, Isaac Gonzalez
mailto:igonza...@autoreturn.com>> wrote:
This may also work, however will be more of an up-front and ongoing procedure.
All my queu
l the queues from that group
then split the queue-groups and apply the extra group to those who should have
access.
On Wed, Nov 14, 2012 at 6:30 PM, Isaac Gonzalez
mailto:igonza...@autoreturn.com>> wrote:
I do have multiple queues to one group and certain customers should not access
all the
is the Customer <->
Group Config in the Admin Interface, unless you have multiple queues to one
group and then your customer shouldn't access all the queues from that group.
This is slow to be done the first time, but then is becomes just a maintenance
thing.
Regards
2012/11/14 Isa
Hi I am using the Ticket ACL here: http://doc.otrs.org/3.1/en/html/ch18s03.html
to limit which queues certain customers can see by checking their customer
id. This works nicely, but now I want to add a lot more customer id values
Does the UserCustomerID Parameter below have any limitation
/PictureUpload.pm but I believe it's a newer version
needed.
Not sure why it did that but I think I'm all good now.
-Isaac
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Isaac Gonzalez
Sent: Friday, July 23, 2010 7:11 PM
To: User questions and d
Hello my upgrade from otrs 2.3.5 to 2.4.7 went super smooth and am quite
pleased with new features. I was running faq 1.4.96 with 2.3.5 and it
was working. Obviously 2.4.7 requires faq 1.6.x as stated here
http://ftp.otrs.org/pub/otrs/packages/otrs.xml
However, when I go to upgrade the faq , it bl
7;t create foreign keys to myisam tablesthey need to be the
same...
Up and running with otrs 2.3.5 for a couple of daysthen plan to go
to 2.4.7yay yay!!!
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Isaac Gonzalez
Sent: Sunday, July 11, 2010 12:45 AM
To: User
not sure if this will mess anything up(and my
knowledge of innodb vs myisam is limited)...
Can anyone give me some direction here?
Thanks,
Isaac
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Isaac Gonzalez
Sent: Sunday, July 11, 2010 12:45 AM
To: User questions
After a bit more investigation here are the real errors from sql...
---
Upgrading from 2.2.x to 2.4.x(cent os 5, mysql 4.1.18)
I ran into some errors during the db upgrade for mysql for 2.2 to 2.3
Th
Could this be an issue with mysql 4.1? I tried upgrading mysql from
4.1.18 to 4.1.22 and tried the dbupgrade to 2.3 for otrs and it fails
with the same errors at the exact same lines...either a limitation in
mysql 4.1 or a setting that I don't have enabled. I looked at the
software reqs for otrs 2.
>And then every alter statement below that tried to add a constraint also gave
>back an error cannot create table \dbname\#sql - 2500_b.frmcan I just
>safely ignore this?...i have rolled everything back to how it was with 2.2,
>>but would love to complete the upgrade process
>You must n
>Then you must upgrade your Revision, and after that you can upgrade your
>version.
>did you tried it ?
I don't think you are understanding the issue i am running into.i'm not
running into an issue with the rpm per se, I am running into an issue running
the db update script for 2.3 for m
Initial version is 2.2.4
Manuel Fernández Panzuela wrote:
Which is your inicial version before upgrade process ?
If you are working with 2.2.7 version before upgrade to 2.3.1 version you
need upgrade to 2.2.8, 2.2.9 and finally version 2.3.1
Are you doing it ?
Un saludo
Manuel Fernández Panzu
I'm following the upgrade guide from the source tar.I get the errors
running the first DB 2.3 MySQL script
Manuel Fernández Panzuela wrote:
How are you trying upgrade, are you following any reference?
Un saludo
Manuel Fernández Panzuela
www.mfernandez.es
2010/7/10 Isaac Gon
Upgrading from 2.2.x to 2.4.x(cent os 5, mysql 4.1.18)
I ran into some errors during the db upgrade for mysql for 2.2 to 2.3
The first error was on line 4 for the statement
ALTER TABLE sla DROP FOREIGN KEY FK_sla_service_id_id;
Gave the "error of rename of dbname\sla to #sql2-25000-b"
-boun...@otrs.org on behalf of Isaac Gonzalez
Sent: Mon 2/23/2009 8:24 PM
To: otrs@otrs.org
Subject: [otrs] changing outgoing admin email address notifications forcertain
queue
hi, otrs 2.2.4 running great...
i added a new queue with a different email address, and also configured a new
postmaster pop3 ac
hi, otrs 2.2.4 running great...
i added a new queue with a different email address, and also configured a new
postmaster pop3 account for this queue. Incoming email works fine to the queue,
as well as customer notifications when composing an answer or changing ticket
status, etcI was wonde
I had it working previously before we migrated it to linux on win 2000,
but that was with apache and mysqlwhat shows up in the iis logs for
the vdir or website?...also have you configged the permissions correctly
in the file system and in iis?
-Original Message-
From: [EMAIL PROTECTED]
This threw me off too way back when I installed otrs 2.0.4 many moons
ago...perhaps a nice way to make it easier so others don't make same
mistake(and keep asking same question) is to have some bold italicized
text that say "Make sure to SELECT all queues otherwise you won't
receive notifications".
PROTECTED] on behalf of Isaac Gonzalez
Sent: Fri 12/21/2007 6:43 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] upgrade/migration from windows to linuxall
wentwellexcept faq's don't show up
Actually, very interestingly enough that the faqs appear for
installing otrs on cent os
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Isaac Gonzalez
Sent: Friday, December 21, 2007 6:15 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] upgrade/migration from windows to linuxall went
wellexcept faq's don't
Hi there...
The upgrade/migration went well from the windows to linuxeverything
works fine except even after activating the faq module, I still cannot
see any of the previously created faq's...even though I see them in the
database...is there something that I did wrong here?
__
e-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Nils Breunese (Lemonbit)
Sent: Tuesday, December 18, 2007 1:36 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Once again :-) CentOS 4.x and OTRS :)
Isaac Gonzalez wrote:
> Hi again Nilsdo you use m
Hi again Nilsdo you use mysql server db on same machine as
OTRS...the rpm complains about it, but I just forced it to install
without it since my db server is on a different machinehope I can
just edit the config file easilythanks again for the easy steps
below...that is pretty much wha
Word upthanks for clarifying this Nils...i was wondering the same
thing
[Isaac Gonzalez] quote: (RHEL/CentOS 5 is based on Fedora Core 6, so
you'd use the
FC6 RPM on RHEL/CentOS 5.) It would be nice if the OTRS site would
display the corresponding RHEL/CentOS versions.
Nils Bre
org
Subject: Re: [otrs] migrating otrs 2.0.4 to linux from windows
Hi Isaac,
On Fr, Okt 12 2007, Isaac Gonzalez wrote:
> I was contemplating migrating our current version and settings of OTRS
> to a linux box from windows(mysql db is not on the OTRS webserver).
> Depending on how hard
Hi all,its been a while since I posted here(that's a good thing cuz OTRS
has been working without issues for a year and a half!).
I was contemplating migrating our current version and settings of OTRS
to a linux box from windows(mysql db is not on the OTRS webserver).
Depending on how hard this
I figured this out…. I just needed
to edit the sysconfig for tickets to be able to select an agent(optional) to
notify when I submit a ticket.
-Isaac
Isaac Gonzalez
Systems Administrator
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Fax: (415)575-2379
From:
[EMAIL PROTECTED
All other agent notifications are working fine I believe…..so
its not an smtp issue.
Not sure where else to look.
Thanks,
isaac
Isaac Gonzalez
Systems Administrator
AutoReturn
Phone: (415)575-2359
Fax: (415)575-2379
,
isaac
Isaac Gonzalez
Systems Administrator
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Fax: (415)575-2379
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sounds like the two are fighting for the same queue.
-isaac
Isaac Gonzalez
Systems Administrator
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Fax: (415)575-2379
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Manish Sharma
Sent: Friday, April 14, 2006 2:28
AM
To: otrs
, 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var' ],
# [ 'UserPhone', '
> Please see the Customer*.dtl files in Kernel/Output/HTML/Standard.
> These files controll the output in the customer.pl panel. Just change
> the files for your needs.
Isaac Gonzalez
Systems Administrator
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Fax: (415)575-2379
-Origina
Thru groups, you can create a new group, and then make the queues you want to
hide a member of this group thru the queues rollup, then thru users<--->groups
set the r/o ,and r/w permissions for the users you do/don't want to have access.
Isaac Gonzalez
Systems Administrator
AutoRe
le::Port'} = '25';
--- CUT ---
Where localhost=youremailserver
Isaac Gonzalez
Systems Administrator
AutoReturn
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Fax: (415)575-2379
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Support
Sent: Monday, April 10, 2006 7:46
AM
the help.
-Isaac
From: [EMAIL PROTECTED] on behalf of Isaac Gonzalez
Sent: Wed 4/5/2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] agents not receiving any new ticket notifications
Christian, did you open the image that I
d discussions about OTRS.org
Subject: Re: [otrs] agents not receiving any new ticket notifications
Hello,
On Tue, Apr 04, 2006 at 03:59:34PM -0700, Isaac Gonzalez wrote:
>I think I found the problem.
>
>For some reason, nothing goes into "my queues"(see attached)
>
I think I found the problem.
For some reason, nothing goes into "my queues"(see attached)
Even though I can see the ticket within a subqueues of this, the my queues
count is at 0 even if I drop a ticket into a queue that is listed under my
queues.
Isaac Gonzalez
Systems Adm
tions.
This is similar to Marc's reported bug, but still slightly different.
-Isaac
Isaac Gonzalez
Systems Administrator
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Fax: (415)575-2379
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerome Alet
Sent: Tuesday
Tue, Apr 04, 2006 at 11:28:44AM -0700, Isaac Gonzalez wrote:
> yes it is enabled.
>
> I should also add that agents do not receive notifications of new
> tickets regardless of whether they are submitted via email or by the
> customer web interface. They also do not receive notific
:23 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] agents not receiving any new ticket notifications
Hi
Isaac Gonzalez wrote:
> using otrs v.2.0.4 and no agents are receiving their notifications at
> all. The customers are receiving their notifications however and
Hi,
using otrs v.2.0.4 and no agents are receiving
their notifications at all. The customers are receiving their notifications
however and mail is going into the pop3 box just fine, so the smtp server is
working.
any ideas?
thanks,
Isaac___
OTRS
What queue does this go to then if the customer cannot select a queue to go
to?...I am assuming the raw queue, but not sure.
Isaac Gonzalez
Systems Administrator
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Fax: (415)575-2379
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED
Title: Re: [otrs] otrs & Windows 2003 server
we have it installed as
same server as iis 5 and don't have troubles. you just need to add another ip to
the server and configure apache to listen to that ipthen create an "a"
record that points to that ip.
-Isaac
From: [EMAIL PROTECTED]
this.
any help would be
appreciated.
thanks,isaac
Isaac Gonzalez
Systems
Administrator
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Nice...I'll try that.
Thanks buddy
Isaac Gonzalez
Systems Administrator
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-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of mike conigliaro
Sent: Tuesday, March 07, 2006 2:55 PM
To: User ques
How can we choose
which queues the customers can send tickets to.right now, only they can
only send to queues that belong to the users group
thanks,
Isaac
Isaac Gonzalez
Systems
Administrator
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Phone: (415)575-2359
Fax: (415)575-2379
rs for the users group, when I go to the customers <->
groups admin rollup?
thanks,
Isaac
Isaac Gonzalez
Systems
Administrator
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Phone: (415)575-2359
Fax: (415)575-2379
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