Re: [otrs] SystemMonitoring regexp failure

this as the default value. Let me know if that helps, mike -- James Michael DuPont Custom Engineering/Research Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad

Re: [otrs] SystemMonitoring regexp failure

Sune T., you can call me mike, my full name is james michael, but everyone calls me me mike. Lets look at the source for for how the regex is used : In the source code ;Kernel/System/PostMaster/Filter/SystemMonitoring.pm you will see that it parses the state from the mail. # Try to get State

Re: [otrs] SystemMonitoring regexp failure

in the subject, should it not just continue to the body? ** ** Thanks a lot. ** ** -- /Sune T. ** ** *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *James Michael DuPont *Sent:* 23. marts 2012 20:20 *To:* User questions and discussions

Re: [otrs] Multiple timezones in otrs

can be set in otrs i.e. an agent in US in EST timezone creates a ticket it should be in EST,if agent is in PST then time created to be in PST and similarily if in india in IST. Ravi Shankar From: James Michael DuPont mike.dup...@otrs.com To: ravi shanker rshanker...@yahoo.com; User

Re: [otrs] Multiple timezones in otrs

://lists.otrs.org/cgi-bin/listinfo/otrs -- James Michael DuPont Custom Engineering/Research Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr

Re: [otrs] otrs not fetching the mails

/cgi-bin/listinfo/otrs -- James Michael DuPont Custom Engineering/Research Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: DE256610065

Re: [otrs] otrs not fetching the mails

# fetch emails every 10 minutes */10 * * * *    $HOME/bin/otrs.PostMasterMailbox.pl /dev/null I am not sure what's wrong here :( On Wed, Feb 22, 2012 at 11:59 AM, James Michael DuPont mike.dup...@otrs.com wrote: see 3.2.5. Setting up the cron jobs for OTRS http://doc.otrs.org/2.1/en

Re: [otrs] Upgrade from 3.0.11 to 3.1.1

- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- James Michael DuPont Custom Engineering/Research Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad

Re: [otrs-de] Kunde schließt Ticket selbst

/unternehmen/impressum_Disclaimer.htm - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de -- James

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- James Michael DuPont Custom Engineering/Research Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0

Re: [otrs] Ticket create timestamp

: Re: [otrs] Ticket create timestamp Hi, On 16.07.2010, at 14:36, James, Michael wrote: Does anyone know of a way to display the Ticket Create Timestamp on the AgentTicketClose view? It would be useful to display the Ticket Create Timestamp somewhere on the page so the Agent

Re: [otrs] Ticket create timestamp

. Betreff: Re: [otrs] Ticket create timestamp Hi, On 16.07.2010, at 14:36, James, Michael wrote: Does anyone know of a way to display the Ticket Create Timestamp on the AgentTicketClose view? It would be useful to display the Ticket Create Timestamp somewhere on the page so

[otrs] Ticket create timestamp

Hello List, Does anyone know of a way to display the Ticket Create Timestamp on the AgentTicketClose view? It would be useful to display the Ticket Create Timestamp somewhere on the page so the Agent can refer to it. Can the string $TimeShort{$QData{Created}} be used in AgentTicketClose.dtl?

Re: [otrs] RSS fedd in dashboard

Try it on your test system :-) I added it to the beginning of the config.pm file and this worked fine for me. The news Ticker then works ok. Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Trasschaert Karl Gesendet:

Re: [otrs] OTRS 2.4.7 - Agent Tickets Search Result Close time

Hi Alessandro, I think the search results page is displayed using AgentTicketOverviewSmall.dtl (i think that is one of three view modes). You could edit this file to have your fields displayed. Under the block: !-- dtl:block:RecordTicketTitleHeader -- You'll find the column headers.

[otrs] Ticket Type on Email Ticket

Hello All, 1) On AgentTicketPhone, we would like to control the available Ticket Types based on the chosen Queue (To) field. Although the Ticket Type is the first field chosen when creating an Email Ticket, is it still possible via an ACL to alter the entries in the drop down box? 2)

[otrs] Stats: Ticketlist

Hello All, I did the following; 1) One week ago we changed out status model so that only Closed is available. (the two standard values are set to invalid) 2) Today I ran a generic agent on one queue to update the Service and SLA of historic tickets. I see fort hat queue in the updated

Re: [otrs] queue view subject

Hi Norbert, Did you check this setting?; Ticket - Frontend::Agent::TicketOverview Ticket::Frontend::OverviewSmall###ColumnHeader: Regards Mike -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Norbert Bede Gesendet: Donnerstag, 11.

Re: [otrs] Customize the ticket presentation in the dashboard

Hi Reto, Take a look in /opt/otrs/Kernel/Output/HTML/Standard# vi AgentDashboardTicketGeneric.dtl I found the solution in some other posts; The text in Red is additional, on our dashboard we have the Queue name displayed as well. Change the column span as well (also red). !--

Re: [otrs] Statistic not working

: [otrs] Statistic not working Hi, On 05.03.2010, at 14:54, James, Michael wrote: The time measurement statiscs for SLA's are always delivering 0h:0mins. Ticket counting stats work, but average time stats all deliver zero. What can i check to see how ist working. Nothing in the syslog

[otrs] Statistic not working

Hi All, The time measurement statiscs for SLA's are always delivering 0h:0mins. Ticket counting stats work, but average time stats all deliver zero. What can i check to see how ist working. Nothing in the syslog or apache log OS: Ubuntu, OTRS: 2.4.4 Thanks in advance Mike

[otrs] Dynamic Statistic: Ticket Average stat produces 0

Hello All, When generating a stat using the Average Ticket Time option under Dynamic Objects for a few queues, the time results are always returned as 0 zero. It doesn't matter which of the available 9 calculations available are used, all produce 0. Other reports (ticket count, etc)

Re: [otrs] OTRS Manager App

.* TO some_u...@a.b.c.d mailto:o...@201.232.18.15 identified by 'some_password'; On Wed, Feb 4, 2009 at 10:21 AM, James, Michael michael.ja...@unitymedia.de wrote: Thanks Steve, i'll take a look. -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im

Re: [otrs] OTRS Manager App

questions and discussions about OTRS. Betreff: Re: [otrs] OTRS Manager App James, Michael wrote: I have the Host, Port, User, Password, however I still cannot connect. We are running OTRS on Linux, did you have any issues connecting with port 3306? You will need to ensure that your MySQL

Re: [otrs] OTRS Manager App

Thanks Steve, i'll take a look. -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Steven Carr Gesendet: Mittwoch, 4. Februar 2009 16:20 An: User questions and discussions about OTRS. Betreff: Re: [otrs] OTRS Manager App James, Michael

Re: [otrs] OTRS Manager App

db (host, port, user, password) 2009/2/4 James, Michael michael.ja...@unitymedia.de: Hello, A general question, has anyone used the OTRS Manager tool from tokaware? If so, are there any issues to be aware of prior to use? Thanks in advance Mike Mike James Netzbetrieb

[otrs] OTRS Manager App

Hello, A general question, has anyone used the OTRS Manager tool from tokaware? If so, are there any issues to be aware of prior to use? Thanks in advance Mike Mike James Netzbetrieb - Broadband Unitymedia Group Michael Schumacher-Str. 1 50170 Kerpen Tel. +49 (0) 2273 -

[otrs] How to fill New EmailTicket Text field based on queue choice

Hallo, Based on Queue selection on the NewTicket Email form, is there a way to automatically populate the text field? For example: I select the queue Config then the text Please enter config details: will be entered into the text field, but only for this queue. Thanks in advance. Mike