nk of, and changed several
settings... but it still keeps happening.
Hi Mike, This is regulated per Queue - "Unlock timeout minutes" - "0 =
no unlock" Regards, Fritz
Thank you Fritz!!! I knew I'd be embarrassed :-)
However, now I wonder if the SysConfig search works as I
I'm a bit embarrassed that I haven't been able to find all the relevant
setting(s) myself but... I haven't :-(
I want to make sure that no locked ticket is ever unlocked by the system
as a result of a timeout - so that only Agent actions can result in an
unlock.
I've searched in SysConfig fo
ailability through a support contract, which is,
unfortunately,
hopelessly out of reach for my organization
TIA,
Mike Morris
The Music Place
1617 Willowhurst Avenue
San Jose, CA 95125
(408) 445-ARTS (2787)
Your Free Random Insight:
"So
> State Type Thu 30 Fri 31 closed 14 16 new 1 0 open 0 0 Sum 15 16
> >
> > Here it should come like new is 15, closed 14, open 1. Is that possible
> > ?
> >
> > -----
> > OTRS mailing list:
Agents themselves telling me what will
make their life easier.
Mike Morris
The Music Place
1617 Willowhurst Avenue
San Jose, CA 95125
(408) 445-ARTS (2787)
Your Random Historical Quote:
I enter upon the discharge of the high duties which have been as
;
>
> I am having this same problem.
>
> Has anyone figured out how to solve this?
Installing the missing [perl] module is the obvious fix; how to do this is very
much dependent on your operating system... But you could go to cpan.org, find
the module and puruse their installation
I've recently (first of the year) upgraded from 2.4 to 3.3.3 (taking all
intermediate
steps, etc... including DB conversion to UTF-8) I'm running on Ubuntu 13.10 and
Postgresql 9.1.11.
I've spent most of the day googling and testing; I'm aware that these UTF
problems are brought about by Perl,
which
handily only appears on non-default items, so I could see thatI had modified
some menu items in the misty past, and resetting the Module Registrations to
default fixed that problem.
Thanks all,
Mike Morris
The Music Place
1617 Willowhurst Avenue
San Jose, CA 95125
(408) 445-ARTS (2787)
---
know how to reset the menus to default ( on the assumption that
mine is corrupted and actually needs resetting...)
Thanks In Advance!
Mike
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/piper
or notate tickets :-(
I don't want to forge ahead with the 3.1, 3.2 and 3.3 upgrades until 3.0 is
working
as expected. Surprisingly, I can't find anything useful googling the above
error
message, either either with or without an OTRS keyword included.
Any h
s the number of the advisory before (2012-01), the new
one is CVE-2012-4600
There is also an alternative advisory out there (from the issue reporter),
http://znuny.com/en/#!/advisory/ZSA-2012-02
Mike
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OTRS mailing list: otrs - Webpa
Hi Ugo,
2012/7/16 Ugo Bellavance
> On 2012-07-16 13:30, Mike Eduard wrote:
>
>> I want to answer questions from people on the list.
>>
>> But I got banned from this mailing with my znuny.com <http://znuny.com>
>>
>> address. Can you explain me why?
&
PS: Enjoy our services! :)
Mike Eduard
Enterprise Services for OTRS
Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany
P: +49 (0) 30 60 98 54 18-0
F: +49 (0) 30 60 98 54 18-8
W: http://znuny.com
Location: Berlin - HRB 139852 B Amtsgericht Berlin-Charlottenburg
Managing Di
ystem::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host1'} = 111.111.111.111;
$Self->{'AuthModule::LDAP::BaseDN1'} = 'dc=smeB,dc=companyB';
$Self->{'AuthModule::LDAP::UID1'} = 'uid';
$Self->{'AuthModule::LD
rticles, I
want to know if it is possible to skip these articles and leave them
in the database.
There is no option to skip tickets or articles.
Mike Eduard
Enterprise Services for OTRS
Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany
P: +49 (0) 30 60 98 54 18-0
F: +49 (0) 30 60 98
(sAMAccountName=adone\\agente1)', (REMOTE_ADDR: ).
[Fri Jul 6 18:18:45
2012][Error][Kernel::System::User::UserLookup][797] No UserID found
for 'adone\agente1'!
You do not have an agent with username "adone\agente1" in OTRS.
You need to create this agent via admin
][Error][Kernel::System::User::UserLookup][797] No UserID found
for 'adone\agente1'!
"52e" means your SearchUserPw is wrong.
See also:
http://social.technet.microsoft.com/Forums/en-US/winserverDS/thread/70031da4-2274-4989-b491-c2347052ed8b/
mike
--
Mike Eduard
Enterpri
ader::Customer::SelectedSkin::HostBased
customer1.example.com -> Someskin1
customer2.example.com -> Someskin2
customer3.example.com -> Someskin3
Hope this will help you!
--
Mike Eduard
Enterprise Services for OTRS
Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany
P: +49 (0) 30 6
tomer has some special characters, then it's a
software bug in OTRS.
Do you have any error message?
mike
--
Mike Eduard
Enterprise Services for OTRS
Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany
P: +49 (0) 30 60 98 54 18-0
F: +49 (0) 30 60 98 54 18-8
W: http://znuny.com
It seems like this should be a preference, but I can't find it under
"SysConfig"...
When using "Preview" (vs "Small" or "Medium") display in Queue View and
New Messages, there is an Article selected for display (the other modes
show only Ticket level information).
The selected Preview Articl
Hi,
I just migrated our OTRS instance to a new server, which included migrating the
existing >80K ticket database. Then, sadly, over the weekend the cron on the
old
machine continued to fetch new tickets via incoming email, while agents entered
new tickets by hand into new system.
So, now I h
Forgive me if this is a known issue... I've only now spent a significant amount
of
time on the 3.0 demo site...
I found the following UI issue:
* In Firefox 3.6,
* in the "Change Customer of Ticket" popup window
* If the customer user drop-down list is long enough, it is hidden behind the
Darn - I knew as soon as I sent this I'd find a stupid mistake :-)
I had carelessly commented out the PW filed in Config.pm...
Sorry to bother...
From: Mike Morris
To: otrs@otrs.org
Subject:customer_user "pw" field not being updated
Date: Sun, 10 Oct 2010 16:
It seems like this should be a FAQ, but I haven't found it anywhere (although
lots
of similar stuff, mostly LDAP)... anyway:
I'm using Customer::AuthModule = DB.
I've confirmed that the table name in "Table", the field names in "CustomerKey"
and "CustomerPassword" are all correct (at their def
> --
>
> Hi,
>
> On Jun 17, 2010, at 20:56 , Mike Morris wrote:
>
>
> > I was going to ignore this since I assumed it would be in Germany...
> but the word "Cupertino" happened to catch my eye. I am in San Jose
> (just
I was going to ignore this since I assumed it would be in Germany... but
the word "Cupertino" happened to catch my eye. I am in San Jose (just a
few miles away) and would love to attend however, even as I typed
that sentence I just realized that, ironically, I will be in Europe that
week! I ass
comments means :-) Can anyone elaborate?
Thanks,
Mike Morris
The Music Place
1617 Willowhurst Avenue
San Jose, CA 95125
(408) 445-ARTS (2787)
Your Random Quote:
I have never been so well pleased, as when I could
shift power from my own, on[to] t
Just wondering if there has been any further work over the past couple of
years of integrating OTRS with google calendar?
I'd like to be able to easily assign a ticket to a date and time and put it
in google calendar.
Thanks
One of our customers sent an email to a queue and the email contained a
scanned (PDF) form with sensitive data; I need to delete the attachment while
hopefully retaining the body of the email.
I am storing attachments in the DB, so I can't just delete it from disk.
Is there any way to do this o
tion".
* Scroll down to "Frontend::Module###AgentTicketSearch"
* Under the existing definition, click "Add"
* Copy the values from the original entry into the new block,
except:
* In the NavBar field, put "Dashboard"
You should give a high value to Prio
pport Assessment just look to see if the Apache:DBI command is
in the scripts... or can it actually determine somehow that it's
functioning
properly?
Thanks,
Mike
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Hi,
Some of our agents work remotely via Terminal Services, which reduces colors
to 8 bits. (This is an RDP v4 server - we can't turn up the color depth.)
The color dithering of OTRS's grays and reds, etc. take forever to render in
this
environment... page rendering is horribly slow. I'm about
changes by hand... I obviously missed something in my visual "diff" of 1.81.2.3
with my version as installed by 2.4.5, because I had thought they were
identical.
Glad I was wrong!
Mike Morris
The Music Place
1617 Willowhurst Avenue
San Jose, CA 95125
(408) 445-ARTS (2787)
--
I've just realized that my OTRS system is defaulting to "closed successful"
whenever an Agent replies with a Response Template, including the default
"Empty Answer" one.
After much troubleshooting I found the problem, and searched Bug DB... found it
has been reported multiple times.
Bug 4433 r
I figured it out myself. For some reason, otrs didn't like the FQDN of
my mailserver for the smtp settings, but rather wanted just the server
name. I initially had mail.x.org as the host, but changed it to
serverx, and now it sends just fine.
Mike Pierce
Northwest Justice Pr
I replace the actual values with fake values for the post. The
'mail.mydomain.com' does correspond to our actual mailserver in the
config.
Mike Pierce
Northwest Justice Project
401 2nd Ave S, Suite 407
Seattle, WA 98104
206.464.1519 ext. 273
www.nwj
Here is my config file (I think this is what you were referring to)
# OTRS config file (automaticaly generated!)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
use utf8;
sub Load {
my ($File, $Self) = @_;
delete $Self->{'SendmailBcc'};
$Self->{'SendmailModule::Port'} = '25';
$
David,
I set the settings to use smtp (we're running exchange), and put the
name of my mailserver in. Here's what I get now:
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Tue Oct 20 14:53:32
2009
Message: Can't connect to mail.mydomain.com: Invalid argument!
Traceback (1620):
Mod
Hopefully I'm posting to the right place.bear with me as a noob.
I just installed the latest version of otrs for Windows, running on
windows 2000 server. I have successfully configured an Active Directory
account with an exchange mailbox, and otrs is pulling the test mails
I've sent via POP3
suspect not. It's all s and
positioning as I understand it. I probably need to enable noscript on
OTRS until I figure out how to stop HTML formatted emails from
displaying as such.
Mike
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Nathan Campbell wrote:
Is that not set at the Config Options: Framework -> Core::Web
Frontend::RichText:= No?
Sure enough! I don't know how I missed that. My google-fu failed me,
likely because I was looking for "WYSIWYG OTRS" instead of "richtext OTRS".
Thanks :)
---
I really, really dislike the WYSIWYG editor. If plain text was good
enough for my grandfather, it is good enough for me!
Seriously, it causes problems, and does not add one single good thing to
our ticketing experience. Does anyone know how we can get rid of it
without downgrading? Have search
Hello,
Is there a way to disable displaying of HTML in the ticket zoom view?
For security purposes we don't want to display rendered HTML from mails.
Thank You,
Mike Sweetser
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tdown to the times for escalation
defined in the sla are still counting down.
Any help or advise would be greatly appreciated
Mike
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Archive: http://lists.otrs.org/pipermail/ot
2009/1/28 Michiel Beijen :
> Mike,
>
> I use version 2.3.3 and am able to connect to Google Apps mailboxes using
> PostMasterMailbox.pl just fine. Remember that you'd have to enable POP in
> the Gmail mailbox settings using your web browser.
> After that I can configure
tly see to do it would be a custom Postmaster Filter that searched the DB
by Email to fetch the actual customerID and set the X-OTRS-CustomerID
header... seems like overkill...
Thanks in advance,
MikeM
Mike Morris
The Music Place
1617 Willowhurst Avenue
San Jose, CA 9
29]: (otrs) CMD (/usr/bin/fetchmail -a
--ssl >> /dev/null) every 5 mins in the cron log file but no mail
seems to be making it to OTRS.
Is there any extra logging I can see?
Many thanks
Mike
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lly, they
are
also numbered from largest to smallest. This is better, imo, because:
* it provides consistency regardless of sort order,
* it provides an obvious indication of sort order to the user and
* it also better better reflects what's really happen(ing/ed)
Thanks again,
Mi
yes:
Config Options: Ticket -> Frontend::Agent::Ticket::ViewZoom
Ticket::Frontend::PlainView:
Show also in ZoomView the plain link for emails in article tree.
(Default: No)
--
Mike Lykov
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rt.jpg is an attachment in this article.
BUT why file plain.txt created in _every_ article folder? It contains all the
same in original (npt parsed/decoded) form and double consumed size.
How not to create plain.txt?
--
Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.
re::PostMaster
PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner:
Send agent follow-up notification just to the owner, if a ticket is unlocked?
The default is to send a notification to all agents, if a ticket is
unlocked."
--
Mike Lykov
___
OTRS
В сообщении от Friday 26 September 2008 13:16:27 Nils Breunese (Lemonbit)
написал(а):
> Well, this is the OTRS *users* mailinglist. There is a separate
> mailinglist for development: http://lists.otrs.org/cgi-bin/listinfo/dev
Thanks for link.
I'll go to that ;)
--
Mike L
souce code.
Are there is a list of explained data structures?
Are there a common practice to do this work?
> If you dont´t find it, tell me it and I try to search it.
I prefer a better documentation :) But you can try too, I think this (a
replace log
real human names instead internal logins).
But what variable I must write to it instead $Quote{"$Data{"Owner"} ??
How to find out it?
I think Jesús M. Navarro encounter similar problem.
--
Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580
ot; parameter for all _created after change_ customer users
is "no".
--
Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580-11-11 int. 504
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Ar
ferences" button from customer interface (by disable
that module).
By default this parameter set to "yes", but we want to set it to "no" for all.
How we can do it?
--
Mike Lykov
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ferences" button from customer interface (by disable
that module).
By default this parameter set to "yes", but we want to set it to "no" for all.
How we can do it?
--
Mike Lykov
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tp://otrs.org/
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Mike Morris
The Music Place
1617 Willowhurst Avenue
San Jose, CA 95125
(408) 445-ARTS (2787)
Your Free Quote:
Graphical
(250) 642-0295
> www.power-soft.com
>
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Mike Morris
The M
ago.
How i can do it? In genericagent i have only delete/not delete all ticket.
--
Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580-11-11 int. 504
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work fine normally.
I want to retrieve this customer via their email and then add to these fields.
Doing a search in [customer user management] on their email shows no results.
thanks
Mike
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Archive:
r id, that unambiguously define current agent answer article in
ticket structure (less acceptably).
--
Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580-11-11 int. 504
___
OTRS mailing
le to reply
directly to the customer.
However, it seems like the Split link does not always appear on the Zoom
view of tickets in my system. Can only certain tickets be split? What is the
criteria for allowing a ticket to be split?
Thanks and Regards
d customer id, that unambiguously define current agent answer article in
ticket structure (less acceptably).
--
Mike Lykov
System Administrator, Domain Name Registrar REG.RU
http://www.reg.ru/ +7 495 580-11-11 int. 504
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Thanks Lars, i'll take a try.
M.
On Wed, Jul 16, 2008 at 10:19 PM, Lars Jørgensen <[EMAIL PROTECTED]> wrote:
> Den 16/07/2008 kl. 11.27 skrev Mike Li:
>
> In the process of my testing, i send one mail to the demo system
>> [EMAIL PROTECTED], i could see the new tic
Dear all,
In the process of my testing, i send one mail to the demo system
[EMAIL PROTECTED], i could see the new ticket quickly, but if i send one mail to
my owe OTRS system [EMAIL PROTECTED], i must need wait more time to see the
new ticket, i checked more time, but did not find any clues on thi
Did my email make it to the list???
I got this back??
thanks
Mike
2008/6/26 Mail Delivery System <[EMAIL PROTECTED]>:
> This is the Postfix program at host lusen.otrs.org.
>
> I'm sorry to have to inform you that your message could not
> be delivered to one or more re
Hi,
does there exist a nice mobile theme for OTRS? I can access fine from
my Blackberry but the web pages are not very well optimised for the
small
screen, 320x240.
thanks
Mike
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fix described in
one of them.
Regards
Mike
2008/6/26 Dale Shaw <[EMAIL PROTECTED]>:
> Hi
>
>
>
> I have a few clients where I receive calls from my Customer Users and it's
> working fine. Each Customer User is linked to a Customer Company.
>
>
>
> How
e the application?
Thanks in advance
Mike
> Has any one noticed that any reports that you try to generate in CSV
> format never come out correctly because data is separated by ; (semi
> colon) instead of , (comma) . Does anyone have a fix for this?
...unfortunately there's no CSV-sep
Thank you Laurent, that did the trick.
2008/6/19 Laurent Minost <[EMAIL PROTECTED]>:
> Hi Lars,
>
> Thks for your answer.
> What a strange behaviour :)
>
> For Mike : Bug ID is 2870.
>
> BR,
>
> Laurent MINOST
>
> Lars Jørgensen a écrit :
>>
>&
Hi Laurent
Thank you, but unfortunately I think the link you pasted was cut
short... I have not been able to search for the bug successfully, so
would you please post the URL again? Thank you very much for your help
on this!
Regards
Mike
2008/6/19 Laurent Minost <[EMAIL PROTECTED]>:
>
Apologies if this is a simple question - I'm new to OTRS. When a customer
logs in to the customer interface, they can click the Company Tickets button
to see tickets raised by others in their company. If the user clicks on the
ticket raised by another, he/she gets a No Permission message.
Is there
��^��v��֥�p�Ǜ�֩��ޞ�r��l���(�\�םo)�~*N���kz�Ri�r����ޙ�薋�n�H�~(.��h��!j�az��nW���-��$�X�z���̬�鬶�$Q���᮶̰�'!��i�r�槱�ޯ,!z��y���x���^
�ں[l�g(�ק�ȧ��+��Z��趻?)��z_¢w�&�)��y�q��~�e���~םr�ߊ �jب�*'~()�)�z�?Cy)�+'�)�z�?�{*.v�b�H��u^n&��+-zf��欶�"��(�g���z� � �z
���6z�]�z#z�(��+'�|+� ��� �W� �
Hi,
I'm struggling to get customer LDAP authentication working here. I've modified
my Config.pm file, adding what I believe to be the correct information:
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'xxx.domain.l
gt;
Thanks Lars, found the option at Config Options: Framework -> Core but
changing it, and hitting save, it just resets back to UTF-8 ?
Does not seem to let me change it?
Mike
> ___
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&g
2008/5/23 Mike Dent <[EMAIL PROTECTED]>:
>
>
> 2008/5/22 Mike Dent <[EMAIL PROTECTED]>:
>
> Hi,3 days ago i noticed i started getting messages from cron daemon on my
>> OTRS box of the form:-
>>
>>
>> Malformed UTF-8 character (unexpected cont
2008/5/22 Mike Dent <[EMAIL PROTECTED]>:
> Hi,3 days ago i noticed i started getting messages from cron daemon on my
> OTRS box of the form:-
>
>
> Malformed UTF-8 character (unexpected continuation byte 0xa9, with no
> preceding start byte) in substitution iterator at
&
2008/5/23 Klaus Bruno <[EMAIL PROTECTED]>:
> Hi Mike
>
> Did you migrate from request tracker (rt3) to otrs?
> Is it possible, that some fragments (e.g. pop3 jobs) were sleeping in
> the deep of your machine and now magically awoke?
>
> regards,
> Bruno
Hi Brun
5 rt3 OTRS-PM3-30[30620]:
[Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterPOP3,
because it's already running (rt3.blah.local/30434)
I'm running otrs 2.1.7
Any pointers as what might have gone wrong?
Thanks
Mike
__
The way this is curently configured, both the e-mail address customers
send requests to and the address agents send commands to both go to the
same account configured in the PostMaster POP3 Account in the admin
section. Could this be the problem, or is there another posability?
Tha
ead:
> But, for archive reasons, we are want to collect all ***agent's*** replies
in archive box
> 1. use "sendmail_bcc" feature.
> when i use it, it sends ALL letters, *** including autoreplies*** , to
archive mailbox. it's not correct.
Any other suggestions?
-
around
if ($Self->{SendmailBcc}) {
push (@ToArray, $Self->{SendmailBcc});
$To .= ", $Self->{SendmailBcc}";
}
- not to push this if letter are autoanswer.
(autoanswer contains "X-Loop: yes" header, but can use t
report at
> http://bugs.otrs.org/
and post it's number here ;)
Mike
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Support or consulting for
В сообщении от Thursday 17 January 2008 11:28:10 Lars Jørgensen написал(а):
> Admin -> SysConfig -> Group: Ticket -> Frontend::Agent::ModuleRegistration
> -> Tick the box next to 'Frontend::Module###AgentTicketStatusView' ->
> Update
> It looks like it's basically a predefined search and not as pre
//support.reg.ru/otrs/index.pl?Action=AdminSystemStatus
where i can find "who doing that" functionality?
Mike
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Is there a limit to the number of unique ticket numbers that can be
generated by the AutoIncriment ticket number generator?
I remember reading something about it, but I can't find what i read now.
Mike
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#x27;t know. I run it on Altlinux with old perl package and FC6
Mike
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Support or consult
later changes in perl cause this crash.
Maybe OTRS developers may find a workaround.
Mike
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eld, it must be inserted in letters which otrs
generate.
Mike
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Support or consulting for y
stem stop al 12:09 more less ??
don't bother
this file isn't needed
Mike
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Sup
0 Perl: 5.8.8 OS: linux Time: Mon Dec 24 13:24:50 2007
Message: ???
Traceback (12192):
Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 165
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47"
i can't figure how email.pm ti
> Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission
> denied!
try to run SetPermissions script correctly?
Mike
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a, get help with linux is more probably ;)
Mike
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Support or consulting for your OTRS syst
cate.
I use https and otrs.
but using https not binded to otrs, it configured in your http server. otrs
works over http & https identically.
here the apache ssl faq
http://httpd.apache.org/docs/2.0/ssl/ssl_faq.html
Mike
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В сообщении от Wednesday 19 December 2007 21:48:24 Klement, Charles
написал(а):
> I'd be happy to forward it along if you are interested. (it's pretty
> short.)
if it's so short (maybe 1 kb?) can you send it here? i'm interested too
Mike
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?
Mike
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Support or consulting for your OTRS system?
=> http://www.otrs.com/
omebody faced a similar problem?
yes, we are.
source of the problem not known for me for now.
Mike
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field are shown in this ticket (a email of this user).
This "customerID" is not in database as "customer user"? why?
In our case we can not predict who wrote a letter to us, how we can fill
the "customer users" database ?
Mike
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