[otrs] OTRS Appliance Postgresql credentials

Hi list members. What is the default user name and password for postgres on the appliance installation? Mik - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: htt

Re: [otrs] Converting to appliance distro

NM scp… From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mikola Rose Sent: Tuesday, June 10, 2014 2:07 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Converting to appliance distro Any idea on how I can get smb or something up so I can transfer

Re: [otrs] Converting to appliance distro

Any idea on how I can get smb or something up so I can transfer this backup to the appliance? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mikola Rose Sent: Monday, June 09, 2014 10:02 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Converting to

Re: [otrs] Converting to appliance distro

to SQL. (written from memory. Docs trump what I say here) MySQLdump will be ASCII for backup. On Jun 6, 2014 6:53 PM, "Mikola Rose" mailto:mr...@power-soft.com>> wrote: I have install the appliance distro and ran into some problems restoring the “live” database. It appears that the

Re: [otrs] Converting to appliance distro

he appliance version level? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mikola Rose Sent: Friday, June 06, 2014 11:15 AM To: 'otrs@otrs.org' Subject: [otrs] Converting to appliance distro Hi there List members, Quick question I hope. I currently have an ins

[otrs] Converting to appliance distro

Hi there List members, Quick question I hope. I currently have an installation of OTRS 3.03 running on OSX leopard that we have been using for years. Are there any special consideration and methods to consider if I would like to migrate to the OTRS appliance installation. Would there be any

[otrs] LogMeI Integration

Hi List, Has anyone seen a way to integrate LogMeIn in tickets? Mik - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] FW: Reports

Good morning, Since moving otrs to a different server I seem to be having this problem with reports and date periods No matter what I have selected, from the calendar it is always using the begin date. Any suggestions on what is going on? I included an export of the report. Ticket_Activity

Re: [otrs] Provide customers to software updates

n happy to provide my latest version to you (if I still can find it ;-)) My "requirement" would be that you both work on the same solution and that you provide it on OPAR and maintain an idea entry on ideascale ;-))) On 08.09.2011, at 18:41, Mikola Rose wrote: I had the same idea with

Re: [otrs] Provide customers to software updates

I had the same idea with trying to provide a dashboard to display software updates but couldn't find a solution. I reverted to using the FAQ module with an rss feed to a database that houses our software updates. Still a work in progress... http://support.power-soft.net/public.pl?Action=Public

Re: [otrs] RSS Modules

I assume that this might be something out of the norm :D Is this type of customization something that I would need an OTRS Subscription for? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mikola Rose Sent: Wednesday, August 03, 2011 4:34 PM To: otrs@otrs.org Subject

[otrs] RSS Modules

Hi again, Has anyone had any experience with adding the rss feeds that are found on the agent dashboard to the customer pages? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] Publishing Customer.pl

Happy Friday! Question for you guys... I am using ISA Server for a firewall. How or what would be the best way to publish \customer.pl. The domain is the same internally as it is externally, so as it stands customers will bet the login.pl by default. Mik ---

Re: [otrs] Custom Customer Toolbar Item for RSS Feeds?

Has anyone added a button on the navbar so that when clicked it would display an html page? From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mikola Rose Sent: Wednesday, July 13, 2011 1:38 PM To: otrs@otrs.org Subject: [otrs] Custom Customer Toolbar Item for RSS Feeds

Re: [otrs] Customer Automated response

NMI figured it out... I was missing Action=CustomerTicketZoom From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mikola Rose Sent: Wednesday, July 13, 2011 3:46 PM To: otrs@otrs.org Subject: [otrs] Customer Automated response Hiya, On new ticket creation agents will get

[otrs] Customer Automated response

Hiya, On new ticket creation agents will get an automatic notification that there is a new ticket and a link to that new ticket... Is it possible to have the auto response that I have set up for the client on new emails to have a link to the ticket via the customer.pl I tried :///Customer.p

[otrs] Custom Customer Toolbar Item for RSS Feeds?

Heya group, Is it possible or has it been done were a new toobar item could be created called "Downloads" in the customer interface. I was hoping to create RSS feeds of files available for download. Can I even create an rss feed in a new tab? Mik -

Re: [otrs] Iphone app

Awesome!, updated to the latest and it works with out crashing. And yes I am using postgres. Curious though on what was causing it. On 2011-01-21, at 10:34 AM, "Shawn Beasley" wrote: > Hi, > > Please get the newest update! v 1.0.2 iPhone App. > > On Jan 21, 2011, at

[otrs] Iphone app

Heya out there; Is anyone else out there with the iPhone app and latest iPhoenHandle 1.0.2 installed having the problem of the app crashing when opening a ticket? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

Re: [otrs] Filtering out of office reply's

29, 2010 at 12:16 PM, Gerald Young mailto:cryth...@gmail.com>> wrote: Postmaster filter Match Subject "Out of Office" Set X-OTRS-Ignore "Yes"? On Wed, Dec 29, 2010 at 12:07 PM, Mikola Rose mailto:mr...@power-soft.com>> wrote: Heya group, One thing I ran into ove

[otrs] Filtering out of office reply's

Heya group, One thing I ran into over the holidays is the number of vacation alerts that come in. Is there a way to filter out of office alerts from clients that are not a direct response to a ticket? Mik - OTRS mailing list:

[otrs] X-Mass Theme? :P

Has anyone done up one? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Archiving HowTo?

r the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that e

Re: [otrs] Archiving HowTo?

anual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature: http://blog.kuhn-kt.de/?p=527<http://blog.kuhn-kt.de/?p=527ttp://blog> Am 30.11.2010 um 02:07 schrieb Mikola Rose: Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can s

[otrs] Follow up filters changed?

Has anyone else noticed that the follow-up filters have changed so that now it will only attach incoming follow-ups if the format is Ticket#:12345. It used to be that it would catch on Ticket #:12345. Where would one change the format of the follow-up filters? - Mik - I've

[otrs] Archiving HowTo?

Hi again, I couldn't find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature? Mik - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

Re: [otrs] Core.Agent.Dashboard is undefined

ontend::Module###AgentStats') with the little "Reset" button next to the "Active" checkbox. Then it should work again, and the settings will no longer show up in Kernel/Config/Files/ZZZAuto.pm. HTH and regards, mg Am 25.11.10 01:43, schrieb Mikola Rose: Anyone? On 2010-11-

Re: [otrs] Core.Agent.Dashboard is undefined

Anyone? On 2010-11-24, at 1:47 PM, Mikola Rose wrote: Ok, now that I think I have the bulk of my update done and have logged in I get these errors in my browser Core.Agent.Dashboard is undefined What have I missed. Also clicking on ticket/Calendar etc does nothing. So close… Mik

Re: [otrs] 2.4.7-3.0.2 Post Update

Ok, now that I think I have the bulk of my update done and have logged in I get these errors in my browser Core.Agent.Dashboard is undefined What have I missed. Also clicking on ticket/Calendar etc does nothing. So close... Mik ---

Re: [otrs] 2.4.7-3.0.2 Error running pqsql update and migration scripts

Resolved... Rem'd out the procedure in the update script to migrate themes. On 2010-11-24, at 11:50 AM, Mikola Rose wrote: Sorry, overlooked the fact that there was a defaults.pm in the distribution files So now that I run it powerxjaws1:/opt/otrs otrs$ scripts/DBUpdate-t

Re: [otrs] 2.4.7-3.0.2 Error running pqsql update and migration scripts

: reading themes from database. Migration halted. How do I get around this On 2010-11-24, at 9:59 AM, Mikola Rose wrote: Thanks for the reply . I re copied the files, excluding the Defaults.pm file and then ran the database update in step 8 with out errors. But when I got to step 9 and ran scripts

Re: [otrs] 2.4.7-3.0.2 Error running pqsql update and migration scripts

ernel/Config/Defaults.pm (e. g. from OTRS 2.4.7), use it from OTRS 3.0. Just use Kernel/Config.pm and Kernel/Config/Files/ZZZAuto.pm from your OTRS 2.4 installation for upgrading. Greetings, -Martin On 24.11.2010, at 03:10, Mikola Rose wrote: I am tryign to upgrade OTRS to 3.0.2 and am ru

Re: [otrs] The browser you are using is too old. OTRS runs with a huge

When I ran it with: /opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=www --otrs-group=otrs --web-group=www --admin-user=Administrator --admin-group=wheel /opt/otrs the /opt/otrs/var/httpd user was set to otrs not www, the web user. On 2010-11-23, at 7:55 AM, GARDAIS Ionel wro

[otrs] 2.4.7-3.0.2 Error running pqsql update and migration scripts

Hi there, I am tryign to upgrade OTRS to 3.0.2 and am running DBUpdate-to-3.0.postrgres.sql with out issue. When I go to run step 10 in the document, DBUpdate-to-3.0.pl I get the following error: Can't locate object method "ConfigChecksum" via package "Kernel::Config

Re: [otrs] Unable to send agent notifications

? Could be a problem of "bare lf" ? Il giorno 18/nov/2010 02:25, "Mikola Rose" mailto:mr...@power-soft.com>> ha scritto: Does anyone know why I otrs would have issues with sending notifications? Wed Nov 17 17:14:18 2010 notice OTRS-CGI-10 Sent agent 'OwnerUpdate

[otrs] Unable to send agent notifications

Does anyone know why I otrs would have issues with sending notifications? Wed Nov 17 17:14:18 2010 notice OTRS-CGI-10 Sent agent 'OwnerUpdate' notification to '**...@power-soft.net'. Wed Nov 17 17:14:18 2010 error OTRS-CGI-10 Can't send message: 550Start mail input; end with . Mik -

[otrs] 2.4.7 - Locked Tickets

Hi there, I recently made a change to Ticket::ViewableStateType: 'unlock' 'tmp_lock' and added 'lock' so that everyone could see all locked tickets regardless of who they were locked under in the queue views. As a result the Locket Tickets counter for any particular user always shows 0. I

Re: [otrs] otrs 2.4.3-2.4.7 - Toolbar set "FullSpell" doesn't exist

ter: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Tue, Apr 6, 2010 at 10:16 PM, Mikola Rose wrote: Hi there; I am testing an upgrade to 2.4.7 but I have run into this problem on new Phone Ticket’s.

[otrs] otrs 2.4.3-2.4.7 - Toolbar set "FullSpell" doesn't exist

Hi there; I am testing an upgrade to 2.4.7 but I have run into this problem on new Phone Ticket's. Are there any hints out there that would explain why I am getting this? Mik Rose | Director, IT - Support Services | PowerSoft Development Corp 1 (250) 642-0295 x23 http://www

[otrs] otrs 2.4.3-2.4.7 - Toolbar set "FullSpell" doesn't exist

Hi there; I am testing an upgrade to 2.4.7 but I have run into this problem on new Phone Ticket's. Are there any hints out there that would explain why I am getting this? Mik Rose | Director, IT - Support Services | PowerSoft Development Corp 1 (250) 642-0295 x23 http://www

[otrs] Config : OSX 10.4.11 / Apache 1.3.33(Darwin)

Hey there guy's I would love to enable the mod_perl for our site but am not too sure how I should go about this without messing everything up. Is there any experience out there with setting up OTRS on this flavor of OSX/Apache? What should I be putting in /etc/httpd/httpd.conf and /e

[otrs] Customer Map

On the new features video, there is a dashboard item called customer map. Is this a module that needs to be installed? Mik Rose - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail

Re: [otrs] Inline Images

Hi Mik, On Aug 13, 2009, at 18:55 , Mikola Rose wrote: > That's what I thought, looks great! Now if I could get it to do > that on > my install. > > I am doing testing on an installation that was updated from 2.3 if > that > makes any difference. > > Any

Re: [otrs] Inline Images

:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Thursday, August 13, 2009 9:19 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Inline Images Hi Mikola, On Aug 13, 2009, at 18:15 , Mikola Rose wrote: > I cannot seem to get attached images to show up in ticket

[otrs] Inline Images

Hello, I cannot seem to get attached images to show up in tickets inline. I don't think that I am misinterpreting the term inline. It does mean viewing attachments such as jpeg and png files inline or alongside said email. I have set Framework -> Core::Web AttachmentDownloadType: inline

[otrs] Multi Selection Lost on Refresh

Hi list members; Has anyone had the problem of the screen refreshing on the queue that your in while your selecting tickets for a bulk action and your selections are de-selected after refresh? Is there some setting or mod that I have overlooked that will retain the selections after refresh Mik