[otrs] OTRS configuration

Hi, Can we add numbers to the customized ticket states? For instance Can I have added new ticket states as 1.New 2.Acknowledged 3.Waiting 4.Completed 5.Closed... Is this valid?? Regards Nikhil Joshi Pune

[otrs] OTRS:ViewNote configuration

note template. Regards Nikhil Joshi Pune - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] OTRS Configuration Scenario

based on the ticket states. For instance : I have 100 tickets in X-queue, now I want to see only the tickets which are in "In Process" state in the same queue. How do I configure that? Regards Nikhil Joshi Pune

Re: [otrs] OTRS configuration

HI, Yes I have 2 queues assigned to the agent. I want to see only the opened tickets in those 2 queues. How to configure that? Thanks and Regards Nikhil Joshi From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Tuesday, January 03, 2012 2:33 PM To

[otrs] OTRS configuration

Hi, I have configured the OTRS and I want to customize it according to my need. How to configure the following. 1.I want to see only the tickets which are in process or which are in new state, in the agents queueview. Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions

Re: [otrs] Ticket Notification

Hi, I think its firewall's problem. Check your firewall's setting. Disable it and again run the scenario again. I'm working on windows server 03. Regards Nikhil Joshi From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Andrew Meyer Sent: Tuesd

[otrs] Ticket Notification

shows nothing for the second time) 2. When customer generates the new ticket, agent is not notified .(log shows nothing) Kindly help me on this issue. Thanks and Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | <http://www.architectsap.com/> www.ArchitectS

Re: [otrs] Please Help

f Of Shawn Beasley Sent: Monday, December 12, 2011 2:58 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Please Help Hello, On Dec 12, 2011, at 10:01 , Nikhil Joshi wrote: 1.No notification for agents and customers after new ticket is created in the queue.

[otrs] Please Help

Hi, I have configured the OTRS and I have the following issue: 1.No notification for agents and customers after new ticket is created in the queue. 2.new tickets created by email are not created. Kindly help me in this. Regards Nikhil Joshi Webdynpro Consultant

Re: [otrs] help OTRS configuration

:37 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] help OTRS configuration Hi Nikhil, You need to configure a PostMaster account (like POP3 or IMAP) in the Admin interface. ((enjoy)) Carlos Rodríguez On Dec 9, 2011, at 1:31 AM, Nikhil Joshi wrote

[otrs] FW: help OTRS configuration

Hello, I'm configuring the OTRS but I have following issue: 1.Automatic ticket should be created in the raw queue when new mail is send to the OTRS admin. 2.Automatic Email response should be sent who send the email. Kindly help me Regards Nikhil Joshi Webd

[otrs] help

Hello, I'm configuring the OTRS but I have following issue: 1.Automatic ticket should be created in RAW Queue when new mail is send to the admin 2.Auto email notification should be send to the customer. Kindly help me Regards Nikhil Joshi Webdynpro Consu

[otrs] help OTRS configuration

Hello, I'm configuring the OTRS but I have following issue: 1.Automatic ticket should be created when new mail is send to the OTRS admin. Kindly help me Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | <http://www.architectsap.com/> www.Archi