Title: Converted from Rich Text
Works perfectly on a Blackberry 7250 using the HTML (web)
browser. Haven't even tried it yet with the "lite"
theme
- Pete
McDonnell
From: Graham Smith
[mailto:[EMAIL PROTECTED] Sent: Friday, May 27,
2005 11:26 AMTo: Use
config?
Any
info would be greatly appreciated! Thanks! Anxiously awaiting OTRS
2.0!
- Pete McDonnell
From: Pete McDonnell Sent:
Thursday, May 19, 2005 6:07 PMTo: User questions and discussions
about OTRS.Subject: [otrs] Perl LDAP error
When performing
some actions (I
rname removed', UserPw =>
'password removed', AlwaysFilter =>
'(objectCategory=person)', SourceCharset =>
'utf-8', DestCharset =>
'iso-8859-1', }, # customer uniq
id CustomerKey =>
'sAMAccount
e I would need multiple BaseDN entires (if possible) or another
method of filtering the output by 'user' records only. In
Surely someone must have come across this before... any suggestions?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
Phone: (416) 873-715
r' records only. In
Surely someone must
have come across this before... any suggestions?
- Pete McDonnell Manager, Technical
Services Hip
Interactive
Phone: (416) 873-7153
"I'd
give my right arm to be ambidextrous." - Anonymous
___
Nags people
- Pete McDonnell
> -Original Message-
> From: Frank Cases [mailto:[EMAIL PROTECTED]
> Sent: Thursday, April 28, 2005 2:12 PM
> To: otrs@otrs.org
> Subject: [otrs] escalation
>
>
> Sorry im confused somehow this morning
>
> w
would one be able to run OTRS with another web server? There isn't
that much interdependence, is there?
- Pete
McDonnell
From: Parent, Cyrille
[mailto:[EMAIL PROTECTED] Sent: Thursday, April 14, 2005
6:15 PMTo: otrs@otrs.orgSubject: [otrs] IIS and MS SQL
setup
at, ticket escalated to agent and agen't supervisor
- within n hours
after that, ticket follows different escalation path (reassignment to another
agent perhaps with a not going on an exception report?)
I'm anxiously
awaiting versoin 2.0! It's going to be fantastic, I can se
x27;m
sure someone can clarify that.
- Pete McDonnell
> -Original Message-
> From: Tony Mart [mailto:[EMAIL PROTECTED]
> Sent: Monday, April 04, 2005 12:57 PM
> To: 'User questions and discussions about OTRS.'
> Subject: [otrs] Apache Using to much memory for Wind
Is there an MX record setup for prime.gushi.org?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Dan Mahoney, System Admin [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, February 22, 2005 3:12 PM
> To: otrs@otrs.org
> Subject:
just like it to default to zero
and the agent can change it if it's a billable action (closing a ticket in and
of itself doesn't really take up enough time to count as a billable
item)
Any
help would be great! Thanks! Love OTRS!
- Pete
McDonnell
What if you changed the owner back to a "generic" owner
which had the e-mail address set to a distribution list for all tier 1
users?
Anyway, just a thought as I have zero Perl
skillz.
- Pete
McDonnell
From: Talley, Brooks [mailto:[EMAIL PROTECTED]
Sent: Wednesday
The developer could change the owner to a particular tier 1
agent, which sends a message they type into the comments box. Would the
ticket not be directed back to the original agent to respond to the customer
anyway?
- Pete McDonnell
Manager, Technical
Services
Hip
Interactive
x27;d just like it to default to zero and the agent can
change it if it's a billable action (closing a ticket in and of itself doesn't
really take up enough time to count as a billable item)
Any help would be great! Thanks! Love
OTRS!
- Pete
McDonnell
From: Pete Mc
What version of mod_perl are you using, Martin?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: martin hochreiter [mailto:[EMAIL PROTECTED]
> Sent: Thursday, February 03, 2005 9:20 AM
> To: User questions and discussion
= int{$TimeUnit};
Might this break something else that I might not be aware of?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Gerold Gruber [mailto:[EMAIL PROTECTED]
> Sent: Friday, February 04, 2005 11:11 AM
> To: U
think there must be a variable in the code somewhere declared as an integer
which is killing the decimal places before they reach the database. I'm
having trouble locating it as I'm not a programmer and completely foreign to
perl.
- Pete McDonnell
Manager, Technical Services
Is anyone using time accounting in the real world?
Someone must... Are you using minutes or hours as the time
unit?
Any reports or queries that anyone can share for reporting
using this data?
- Pete McDonnell
Manager, Technical
Services
Hip
Interactive
From: Pete
Correction, both systems are not displaying the same
behaviour. No fraction of a whole time unit is being stored. The
decimal places are just zeroes.
- Pete McDonnell
Manager, Technical
Services
Hip
Interactive
From: Pete McDonnell Sent:
Thursday, February 03, 2005 10
ve two lines
on the production server.
- Pete McDonnell
Manager, Technical
Services
Hip
Interactive
From: Pete McDonnell Sent: Tuesday,
February 01, 2005 4:13 PMTo: User questions and discussions about
OTRS.Subject: [otrs] Time Accounting
I dug up the
following from
3.\n
[Wed Feb 02 13:50:10 2005] [error] Can't load Perl module Apache::Registry
for s
erver test:0, exiting...
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: martin hochreiter [mailto:[EMAIL PROTECTED]
> Sent: Thursday, Februa
is
only for apache v1.x.
Are you using mod_perl or just cgi-bin mode of running otrs?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: martin hochreiter [mailto:[EMAIL PROTECTED]
> Sent: Thursday, February 03, 2005 2:33 AM
&
ously I'd prefer
to get some input from other users that I'm sure have come up against similar
issues.
Is there going to be
a 1.3.2 RPM for SuSE9.2?
- Pete
McDonnell
"What the large print
giveth, the small print taketh away.” - Anonymous
ng ("$Self->{FrontendNeedAccountedTime} = 1;") and
a option to defined the time format name (" $Self->{TimeUnits} = ' (work
units)';") -=> e. g."$Self->{TimeUnits} = '
(hours)';".
__SNIP__
- Pete
McDonnell
Manager, Technical Services Hip
Interactive
were blocking
the view! (Of course all the support agents were notified via
e-mail and were aware of the issue, but nonetheless...)
Are there any existing plans for future versions
to include configuration of agent working hours in some
manner?
- Pete
McDonnell
From: [EMAIL PROT
t with the person's regular e-mail
address and cell phone or the like).
Santosh, please let me/us know if you determine a method of configuring
this! Thanks!
-Pete McDonnell
-Original Message-
From: Santosh Balan [mailto:[EMAIL PROTECTED]
Sent: Friday, November 05, 2004 3:34 PM
To: Us
This diff is taken from the current version? 1.3.2?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Tyler Hepworth [mailto:[EMAIL PROTECTED]
> Sent: Friday, October 29, 2004 5:33 PM
> To: User questions and discussion
' || 0, (a non-zero and non-one value)
Answered => 1 || 0,
Answered => 0 || 1,
Etc...
Thanks in advance...
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Tyler Hepworth [mailto:[EMAIL PROTECTED]
> Sent: Wednesday, October
event escalation), but setting the
default to "Yes" will mean that they only have to change it to "No" in the
rare circumstance that a they DO want a ticket to escalate if they don't
respond.
As I said earlier, we really only want ticket escalation of new tickets
nks VERY much for digging through the code, Tyler! It's far more detail
than I could ever have hoped to dig up!
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Gerold Gruber [mailto:[EMAIL PROTECTED]
> Sent: Thursday, Octobe
I would also like to know it's quite irritating having to do
> this every time for every email when only 1 out of 100 emails
> will have "no" response.
>
> Rudi
>
> - Original Message -
> From: "Pete McDonnell" <[EMAIL PROTECTED]>
Is anyone able to provide and information or hints on how we might be able
to change this?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Pete McDonnell
> Sent: Monday, October 25, 2004 5:31 PM
> To: 'User questions and
Is there a Config.pm
option that one can set in order to change the default of the "Answered"
question to "Yes"? Is there something else I might be missing? I've
searched through the lists.otrs.org and doc.otrs.org with no
success.
Thanks in
advance.
-
Would something similar work for changing the default of "answered?" to
"Yes"?
Thanks in advance.
-Pete McDonnell
-Original Message-
From: Daniel Balan [mailto:[EMAIL PROTECTED]
Sent: Monday, October 25, 2004 10:22 AM
To: 'User questions and discussions about
Please check the archives of this list.
You can do a google search through the lists server by specifying
site:lists.otrs.org as part of your search query.
- Pete McDonnell
> -Original Message-
> From: Erol YILDIZ [mailto:[EMAIL PROTECTED]
> Sent: Monday, October 18, 200
Are you creating a new cron entry and if so as which user? Su'd to otrs and
edited that user's cron. I only had to uncomment the pop3 line.
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Neil Baldwin [mailto:[EMAIL PR
Have you checked the NET::LDAP FAQ?
http://search.cpan.org/~gbarr/perl-ldap/lib/Net/LDAP/FAQ.pod#Using_an_SSL_ne
twork_connection,_how_do_I_connect_to_my_server?
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Jason Joines [mailto:
Please do pardon my ignorace... TLS? I'm no expert at LDAP... That code
segment was taken from searching through posts on the lists.otrs.org server.
- Pete McDonnell
Manager, Technical Services
Hip Interactive
>
> That looks very similar to what I have for a non-TLS
>
me', 'last_name', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
[ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
[ 'UserEmail&#x
which I am unable to use for the same reason - mod_php doesn't even exist on
this system. I haven't had a chance to investigate that yet though.
- Pete McDonnell
Manager, Technical Services
Hip Interactive
> -Original Message-
> From: Brian Ronk [mailto:[EMAIL PR
Pete McDonnell schrieb:
> AD Authentication is working OK,
It isn't.
> but I have to create an entry in the
> customer table before a customer can login. That's not a big deal,
> hopefully that will be working nicely in later versions :-)
It should not be necessary
et=ISO-8859-1; format=flowed
Pete McDonnell schrieb:
> AD Authentication is working OK,
It isn't.
Really? I'm fairly sure it is... ie if I change the password on the
AD server I am forced to log in with that new password immediately. Even if
I scramble the password field in t
;last_name', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
[ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
[ 'UserEmail', 'Emai
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