On 26.06.2012 15:21, Susan Dittmar wrote:
>
> I cannot help you, Nevil, as we are not using the customer access at all.
> But I disagree with Johannes. I can imagine quite some applications of otrs
> with *only* agents active, either without any customer access (other than
> for example mail), or e
Hi,
can you describe more detailed what you want to achieve?
As long as you write your own PostMaster filter module, you can set/use
all headers you want. Standard OTRS can handle only the headers set in
the SysConfig.
- Renée
On 19.12.2011 19:54, Ugo Bellavance wrote:
> Hi,
>
> If I want to us
Hi Lars,
maybe you should write a module that handles the TicketOwnerUpdate
event... That module can unlock the ticket whenever it is assigned to
User 1 (root@localhost)
- Renée
On 10.08.2011 10:26, Lars Jørgensen wrote:
>
> Hi Gerald,
>
>
>
> Just tried, and the ticket was locked to root.
>
>
Hi,
yes it can!
If you want to check if the mail matches an expression, you can use the
PostMaster filters (Admin -> PostMaster filter). Search in Body for e.g.
"Priority: high" and set "X-OTRS-Priority" to "high". If you have
several priorities, you can create several filters.
Or you can write
Hi Paul,
in case you already got a reply, I apologize...
Yes, you can ignore those mails: Go to Admin -> PostMaster filter. Add a
new filter and give it a name. You should stop after a match.
For the matching rules, you have to select 'subject' and set the value
to " out of office " (without ").
Hi Lars,
On 27.07.2011 12:30, Lars Jørgensen wrote:
>
> Hi,
>
>
>
> We would like to set up a MediaWiki portal for external customers.
> They are already registered in OTRS. Would it be possible for
> MediaWiki to authenticate against the OTRS customer database?
>
Theoretically, yes. You have t
Hi Robert,
On 26.07.2011 03:51, Robert Woodworth wrote:
> Other problem:
> I can manually send mail, no problem, but OTRS cant.
> No errors in the mail log, in fact no mention that it even tried in the mail
> log.
>
> Im running postfix with sasldb authentication.
> As I said, mail works from comm
Hi Luc,
On 26.07.2011 14:06, Luc Van den Abeele wrote:
> Hi,
>
> We have a queue with auto-reply enabled for all new tickets towards this
> queue. Is it possible to prevent sending an autoreply to new tickets
> received from a cetain a-mail address ? I want to avoid that I have to
> create a
Hi Niklas,
On 26.07.2011 14:51, nik...@iandapp.com wrote:
> Thank you!
>
> I wasn't specific enough I understand. I want to remove the news widgets
> så agents cannot use it all, they should not be able to add it or have it
> on the Dashboard to start with.
>
> Is that possible?
Yes, you can turn
On 20.07.2011 00:43, Robert Woodworth wrote:
> Im pretty sure the double slash is causing the permissions problem.
No, that's not the problem. Perl - the language OTRS is programmed with
- can handle this:
entwicklung@ubuntu:~/community$ perl -e 'open my $fh, ">",
".//test.txt"; print $fh "hallo\
Hi Kristofer,
yes, you can safely change the system id. But then you should change
Ticket::NumberGenerator::CheckSystemID
in SysConfig (Ticket -> Core::Ticket) to "No". If you do not do this,
OTRS will create new tickets for followups of tickets that use the old
system id in the ticket nu
If you have several system addresses and you want to use different SMTP
servers for these addresses, you might be interested in MultiSMTP
(http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/MultiSMTP).
After installation, the admin gets a new item in the admin area (box:
"Email", name:
Hi Niklas,
On 05.07.2011 09:53, niklas.johans...@knowit.se wrote:
> I am using ACL
can you show us your ACLs? I assume you're using something like
"[regexp]^*" and that should be "[regexp]^.*". This has to be a valid
Perl regular expression...
> Thanks!
>
> /Niklas
- Renée
--
Perl-Magazin: h
Is the original ticket in a "closed" state? If so, do you allow
followups for closed tickets?
On 22.06.2011 04:48, Anant Jain wrote:
> Not always. But fairly frequently.
--
Perl-Magazin: http://perl-magazin.de
Perl-Nachrichten: http://perl-nachrichten.de
---
On 18.05.2011 11:05, Shawn Beasley wrote:
>> Hi Karin,
>>
>> You're right, you *could* do it with a dummy account.
>> That said, OTRS is NOT a bug tracker and there is a good reason that at the
>> OTRS Group we're using OTRS for customer service and Bugzilla for bug
>> tracking.
> ...
>
> I suppo
Hi all,
OTRS is evaluating the postmaster filter as a Perl regular expression
and *@example.com is not a valid Regex. You should try .*\@example.com
"." means "everything but a newline" in regular expressions.
Cheers,
Renée
On 16.04.2011 23:34, Muhammad El-Sergani wrote:
> Hi all,
>
> I've been
On 12.04.2011 15:16, Marius Vaitiekunas wrote:
> Hello,
>
> Is it possible to change logging level? I would like to see less info
> in a system log. For example, I do not care about "notice" messages.
> Our otrs system is configured to use logging to a file.
> Thank you.
>
In standard OTRS it is I
Hi Lars,
On 07.01.2011 13:37, Lars Jørgensen wrote:
> Hi Renée
>
> That's great. Looking forward to seeing the finished work.
you can find some screenshots at
http://renee-baecker.de/images/otrs_ticket_template/ . Currently the
descriptions are in German, but when I release the package, I will bl
Hi,
I develop a ticket template package for OTRS 3.0.x in my free time as I
have similar needs. But currently there are some minor layout issues and
the body is not updated when RichText is in use... I can create some
screenshots of the current implementation if you want.
I'll publish the package
Kenneth Thorman schrieb:
my $smtp;
if (not $smtp = Net::SMTP::SSL->new('smtp.gmail.com',
Port => 465,
Debug => 1)) {
die "Could not connect to mail server\n";
}
Can you print the value of $...@?
my $smtp;
if (not $
Kenneth Thorman schrieb:
Hi
On further investigation changing the test script a little bit so it ended
up looking like below there are now now errors anymore with regards to the
missing module in INC.
So, my last mail is obsolete...
- Renée
--
Perl-Magazin: http://perl-magazin.de
Perl-Na
Hi Kenneth,
Kenneth Thorman schrieb:
#!/usr/bin/perl
use Net::SMTP::SSL;
my $fromEmail = 'XXx';
my $emailPassword = 'XXx';
my $toEmail = 'x';
As the otrs.checkModules script says, that it can find Net::SMTP::SSL,
you should check if the same Perl
Hi Luis,
there is an Change Management in OTRS::ITSM 2.0. Have a look at
http://www.otrs.com/en/products/otrsitsm/change-management .
- Renée
Luis Daniel Lucio Quiroz schrieb:
Hi otrses,
Well, after thinking how to add change management into OTRS I got an Idea. I
dont have enough perl ski
Michael Mitchell schrieb:
Can someone tell me the correct way to install io::socket::ssl I downloaded
file and zipped it after this is done what are the steps to get the file to
unzipped and installed to cpan
The best way to install a module that is available on CPAN is to call
"cpan modulen
Hi Kiffin,
could you please provide more details of your code? Have you set
$Self->{LayoutObject}?
Usually it is done in the constructor (aka subroutine "new").
The LayoutObject should be passed to the constructor (in the %Param
hash), but you have to save it in the object yourself.
Cheers,
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