Re: [otrs] howto add pending time to App::OTRS::CreateTicket by m.beijen

Hi Michiel, that's quick, and being appreciated by me and others i think. I'll give it a try during the weekend, but i'm sure it work work nicely. wkr rene On Wed, May 28, 2014 at 10:22 PM, Michiel Beijen wrote: > Hi Rene, > > I've put a new release up

[otrs] howto add pending time to App::OTRS::CreateTicket by m.beijen

#x27;t the difficult part, but after that we also have to set the pending time, and this i can't figure out how to do that (i'm not an xml or programming expert). Is somebody having an example on how to do this? wkr rene ---

Re: [otrs] question about ticketupdate

Hi Michiel, thx for the response. Yes this makes sense, and now it's working. wkr rene On Mon, Sep 2, 2013 at 9:22 AM, Michiel Beijen wrote: > Hi Rene, > > the Ticket Number should be on the same level as the username and > password, i.e: > > > foo >

[otrs] question about ticketupdate

we're running happily the api calls for ticketcreate. now we also would like to close the ticket via an api call. I do get the impression that we've to do this via the webservices and then the TicketUpdate. We're doing a ticketupdate with state closed and the ticketnumumber included, but keep ge

[otrs] create masterslave master ticket via API and slaves via email (preferred)

Hello, we're working very happily with the masterslave module, the advanced optiosn are fine. This is working very fine via the web interface. However i would like to use it in the following manner: - via API create master ticket - via email create slave tickets I do have 2 challenges: 1) how sh

Re: AW: [otrs] Agent login via LDAP

Hi Klaus, Do you have the configuration for LDAP authentication (Agent and Customer) over Novell eDirectory ? Att. Rene. >>> "Klaus Bruno" <[EMAIL PROTECTED]> 5/3/2008 13:30 >>> Hi Steve thi

Re: [otrs] Survey Module 1.0.17

Thanks Shawn, But this send of survey to users is automatic ? or I need to do something ? Cause I create the survey, activate then, but when I close the tickets no messages are send to users. Why ? Maybe a bug ?? Att. Rene Abdon. >>> Shawn Beasley <[EMAIL PROTECTED]> 3/3/20

[otrs] Survey Module 1.0.17

Hi all, I install the survey module 1.0.17 and create a survey with question, all of this without problems, but how I send this to customers ? like, after a ticket closing. Is there a documentation about this ? tks. Rene Abdon. -- Esta mensagem foi verificada pelo sistema de antivírus

Re: [otrs] Hide tickets that are waiting

want to list them in your "normal" personal views (locked tickets, responsible, watched, ...) you can set up a Generic Agent which will change the status to open, if the pending time will be reached. best regards, Rene On Fri, 21 Sep 2007 14:44:44 +0200 Mikkel Nielsen <[EMAIL

Re: [otrs] How to use MS Exchange server for POP3 mailbox

PostMasterPOP3.pl isn't needed anymore. The package is completely responsible for all those things. Please have a look in our public FAQ: https://support.cape-it.de/helpdesk/public.pl?Action=PublicFAQ&CategoryID=4&ItemID=2 best regards, Rene On Thu, 13 Sep 2007 20:02:08 +0530 &

Re: [otrs] How to use MS Exchange server for POP3 mailbox

Hi Deepak, you'll be able to do that with our PostmasterMailAccount package. It works with frameworks 2.1.x and 2.2.x and supports IMAP(S) and POP3(S). Just download it from our website: http://www.cape-it.de/download/ and give it a try :) best regards, Rene On Thu, 13 Sep 2007 17:

[otrs] no mail when a new ticket is created

when a new ticket is created. If the ticketstate is changed, ticket is moved,.. I do get an emailnotification. If I connect the queue 'hardware problems' to the standardgroup 'users' I do get an emailnotification when a new ticket is created... Wh

[otrs] GPG PGP signing issues

D] (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31015, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (k9UAfJLf004698 Message accepted for delivery) Oct 30 11:41:19 debiansid OTRS-CGI-10[3240]: [Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Rene Schmidt

[otrs] Show all company tickets

Hi,   When I log into the system as a customeruser, I can only see my own tickets, not the company tickets :-(   What setting do I have to make so that all customer users can see all the company tickets?     greetings, Rene###This message has been

RE: [otrs] changing FQDN Full qualified domain name of your system

Yes, thank you! Rene -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Yashpal Nagar Verzonden: woensdag 26 april 2006 12:33 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] changing FQDN Full qualified domain name of your system

[otrs] changing FQDN Full qualified domain name of your system

Hi,   Why can't I change the FQDN: Full qualified domain name of your system?   When I make a change and save it, nothing happens, the old settings are still there. I make the changes in Config Options: Framework -> Core         Greetings, René Koning  

[otrs] second OTRS database

Hello,   We are running OTRS on windows 2003 server (since march this year) and are using the system to manage ideas people are sending in. Now, we want to make a second OTRS installation and use this installation for our new helpdesk. Can I do a second installation or is there another way t

[otrs] adding fields to MySQL tabel

ields somewhere else too and/or do I have to make other changes?   Do I have have to make changes to the program 'customerticketzoom.dtl' ?   Greetings, Rene  ###This message has been scanned by F-Secure Ant

[otrs] MySQL

ybody can help me,   Tnanx, Rene  ###This message has been scanned by F-Secure Anti-Virus for Microsoft Exchange. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperma

[otrs] unique mailadress

Hi,   When creating a new customer the mailadress has to be unique - is it possible to change it so I can use the  same mailadress several times??   Greetz, René  ###This message has been scanned by F-Secure Anti-Virus for Microsoft Exchange. __

[otrs] altering a table

x27;ALTER TABLE customer_user ADD afdeling VARCHAR (200);  ' - the problem is which tool or program do I use to add the column and where or how do I start it??   Thanks for the help!!   Greetings, Rene###This message has been scanned by F-Secure Anti

[otrs] OTRS on OpenBSD in chroot

Hello, I'm trying to run OTRS on my OpenBSD 3.8 machine. Apache is chrooted in /var/www by default. I've installed OTRS in /var/www/apps/otrs. The complete perl suite is available in the chroot. When I run OTRS: 500 - Internal Server Error. The logfile only shows this error: "Premature en

Re: [otrs] Question abount Apache 2 e mod-perl-2

I u have the option to switch to Apache-1.3.x, switch back mod_perl-2 is very very buggy :( With Friendly Regards, Jochum Rene On Wednesday 04 May 2005 10:23, [EMAIL PROTECTED] wrote: > I have Apache 2.0.54 and mod_perl 1.999.21 with Debian - Testing > OTRS go up but Mozill

Antwort: Re: [otrs] Add a new field to Customer User Backend

! Perhaps this should be mentioned within the docs? Thank you verry much!   Rene ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Add a new field to Customer User Backend

Hi. I just added a field 'phone' to the database table customer_user and to the customer user backend (Kernel/Config/Default.pm) as described in the documentation (10.2.1. at the 1.1-manual). Unfortunately no new field appears at the page 'Customer User' on the admin area. Did I missed somethin