[otrs] Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]

Hi, Anyone have an idea why this error could occur and how I might resolve this problem? Hoppla. Es ist ein Fehler aufgetreten. Fehlermeldung: Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]. Sie können einen Fehlerbericht senden oder zurück zur

Re: [otrs] Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]

Just re-read my mail, and some info is missing. I am viewing a list of FAQs and click on an FAQ in order to view the details. The error below is then displayed. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Freitag

Re: [otrs] Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]

(/usr/Custom /usr/Kernel[..] Go to SysConfig group "FAQ", subgroup "Frontend::Agent::FAQ::MenuModule" and change any Kernel::Output::HTML::FAQMenuGeneric To Kernel::Output::HTML::FAQMenu::Generic Kind regards, Renée Am 18.12.2015 um 12:05 schrieb Rudolf Bargholz:

Re: [otrs] OTRS with remote DB

Hi Holger, Why not create the DB on a local VM, then copy the DDL and execute the DDL of the OTRS database manually via console. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von holger.patz...@t-systems.com Gesendet: Montag, 31. August 2015 17

Re: [otrs] upgrade to a new patch level (from4.0.6 to 4.0.7)

prefer to err on the side of caution. The above has served us well for many years and we have not had any problems updating using this method. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von iga3...@yahoo.com Gesendet: Dienstag, 7. April 2015 15

Re: [otrs] Disable sending e-mails when ticket response

Hi Alfredo, Notes do not trigger a mail to the customer. Use Notes for all processes that do not require a mail, and Answers for communication that requires mail to the customers. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Alfredo Ricardo Morales

Re: [otrs] Send notification based on article dynamic field

::ViewCompose Ticket::Frontend::AgentTicketCompose###ArticleTypes (+) email-external-patch-notification On Mon, Mar 24, 2014 at 6:00 AM, Rudolf Bargholz bargh...@onlinetravel.chmailto:bargh...@onlinetravel.ch wrote: Hi Gerald, I hope I understand what you mean with standard reply correctly

Re: [otrs] Send notification based on article dynamic field

in the notification mail, but I guess that just is not possible at the moment. Thanks to everyone that responded. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Donnerstag, 13. März 2014 16:44 An: Stein Erik Berget; User

[otrs] Send notification based on article dynamic field

Hi, Our requirement ist to inform our customer when we load a patch on their productive environment. In order to log this information we have created two new dynamic fields or type article: LoadInfo: if this is a patch or a fullversion Approval: the name of the person that approved the patch

Re: [otrs] Send notification based on article dynamic field

if DynamicField_myField = [Some Value]. Short Answer: You can't. Longer answer: If you need to inform the customer, send a reply. On Thu, Mar 13, 2014 at 10:26 AM, Rudolf Bargholz bargh...@onlinetravel.chmailto:bargh...@onlinetravel.ch wrote: Hi, Our requirement ist to inform our customer

Re: [otrs] Send notification based on article dynamic field

: Donnerstag, 13. März 2014 15:51 An: User questions and discussions about OTRS. (otrs@otrs.org); Rudolf Bargholz Betreff: Re: [otrs] Send notification based on article dynamic field On Thu, 13 Mar 2014 15:26:35 +0100, Rudolf Bargholz bargh...@onlinetravel.chmailto:bargh...@onlinetravel.ch wrote: Hi, Our

[otrs] Split ticket with reference to original ticket in customer interface

Hi, In the agent interface, when splitting a ticket, there is a Linked Objects reference to the original parent ticket. In the customer interface this Linked Objects is not visible and a customer cannot, in their interface, navigate from the child ticket to the parent ticket. Does anyone

[otrs] Customer search for article based dynamic fields

Hi, Dynamic fields can be of type ticket or article. If I create a dynamic fields of type article and add it to Ticket::Frontend::AgentTicketSearch###DynamicField, then I can use the ticket search feature in the agent interface to search for tickets that contain the article dynamic fields:

[otrs-de] Nach dynamsichen Feldern vom Type Article in der CustomerSearch Maske suchen

Article gesucht werden kann, oder mache ich vielleicht etwas falsch? Gibt es ein Workaround um dies hinzubekommen, oder ein Tipp wie wir dies anders regeln könnten? Mit freundlichen Grüssen Rudolf Bargholz Online Travel Services AG Jenatschstrasse 1, 8002, Zürich, Switzerland Mail: bargh

[otrs] YAML error message after upgrade to 3.2.1

: There are no other log Any idea what could be causing this? Or any idea how I can get more information in order to possibly find a cause for the message in the log? Regards Rudolf Bargholz - OTRS mailing list: otrs - Webpage: http

Re: [otrs] YAML error message after upgrade to 3.2.1

[mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Dienstag, 29. Januar 2013 14:30 An: User questions and discussions about OTRS. (otrs@otrs.org) Betreff: [otrs] YAML error message after upgrade to 3.2.1 Hi, SUSE Linux Enterprise Server 11 (x86_64) VERSION = 11 PATCHLEVEL

Re: [otrs] YAML error message after upgrade to 3.2.1

no idea where to look. Any help very much appreciated. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Dienstag, 29. Januar 2013 14:41 An: User questions and discussions about OTRS. Betreff: Re: [otrs] YAML error message after upgrade

Re: [otrs] big problems

Hi Rey, Read the email headers. They supply you with mail addresses for subscription, un-subscription etc. When you subscribed for the list you were also sent a mail with all the necessary detail to subscribe, unsubscribe. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun

Re: [otrs-de] Success upgrading from 3.0.11 to 3.1.2

Rudolf Bargholz - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de

[otrs] rcotrs start - problem with Scheduler Service

/otrs.PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done. -- http://support.onlinetravel.ch/otrs/index.pl -- done Regards Rudolf Bargholz

Re: [otrs] rcotrs start - problem with Scheduler Service

is necessary in our setup. Potentially, with the next update, the rcotrs will be overwritten. Any help very much appreciated. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Freitag, 9. März 2012 09:50 An: User questions

[otrs-de] rcotrs start - problem with Scheduler Service

/var/cron/*) ... done. -- http://support.onlinetravel.ch/otrs/index.pl -- done Regards Rudolf Bargholz - OTRS mailing list: otrs-de - Webpage: http

[otrs-de] Success upgrading from 3.0.11 to 3.1.2

Rudolf Bargholz - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de

Re: [otrs] Otrs with lighttpd + fastcgi

fundamentals when working with Unix based systems and you did say you were just dabbling so I thought it might help. Rory On 29 August 2011 14:29, Rudolf Bargholz bargh...@onlinetravel.chmailto:bargh...@onlinetravel.ch wrote: Hi Rory, For those of us that are not so well versed on Linux, could you

Re: [otrs] Otrs with lighttpd + fastcgi

Hi Rory, Thanks for posting your modifications. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rory Gesendet: Freitag, 26. August 2011 16:34 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Otrs with lighttpd + fastcgi That's a great

Re: [otrs] Otrs with lighttpd + fastcgi

Hi Rory, For those of us that are not so well versed on Linux, could you perhaps post an example how you call your script, with the appropriate parameters. This makes it easier for us Windows users (me) dabbling in Linux to actually get your script working. The one sentence I do not

Re: [otrs] Otrs with lighttpd + fastcgi

. The perl script is called using: cd /root/Desktop perl mysqltuner.pl --user root --pass EnterPasswordHere The above steps dramatically improved the performance of OTRS. Hope this helps. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Wagner Gesendet

Re: [otrs] OTRS and Mysql performance

Hi Jan, I used the following to improve the performance of our MySQL dramatically: http://mysqltuner.com/mysqltuner.pl Some of the SQL in OTRS could probably be better, but the script did a lot to help. You need to make changes, then let the system run a couple of days, then run the script

Re: [otrs] Does OTRS 3 support DB2?

of this, but depending on how data is searched for, one generally does not notice this. LONG VARCHARs can have a max length of 32768 characters. Regards Rudolf Bargholz -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Ward, Pierce Gesendet

Re: [otrs] Question about the upgrade process: overwrite previous version files or create a new tree?

Hi Luca, Can't help with your general question, but, f.y.i., the Calendar module is not available for 3.x, as far as I am aware. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Luca Maranzano Gesendet: Dienstag, 11. Januar 2011 15:33 An: User questions

[otrs] OTRS 2.4.0 Beta 1 - Apache crashing - Parent: child process exited with status 3221225477 -- Restarting

of this problem. At the moment I do not even know where to start looking. Regards Rudolf Bargholz szAppName : httpd.exe szAppVer : 2.2.10.0 szModName : msvcrt.dll szModVer : 7.0.3790.3959 offset : 0003876c Starting the Apache2.2 service The Apache2.2 service is running. ] Apache/2.2.10