I am trying to merge two tickets. Both of which are under my ownership.
However, every time I try to do it, I get a No Permission message. Is
there something that I'm missing out?
Also, how can you use the split ticket functionality without enabling phone
tickets? I'd like to be able to create
I think I didn't get your point the first time. I now went to Customer users
- Services and clicked on Edit default services and checked all of the
options.
Thanks Klaus!
On Mon, Jun 9, 2008 at 4:09 PM, adrian guevara [EMAIL PROTECTED]
wrote:
That's weird. I didn't configure that for any of my
Hi,
I have 21 valid items on my service list. The trouble is, only 12 of them
are appearing on the service drop-down list (from the email ticket or
anywhere...). Is there a limit to the number of services that you can add to
OTRS?
Thanks in advance!
] On Behalf Of
adrian guevara
Sent: Monday, June 09, 2008 8:38 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] missing Service type items from the dropdown...
Hi,
I have 21 valid items on my service list. The trouble is, only 12 of
them are appearing on the service drop
Fellow newb here...
That happens to me on the Lite theme, but not on the standard one. Seems
that it's been a bug before...
http://lists.otrs.org/pipermail/otrs/2007-January/017524.html
Maybe more advanced users can qualify this?
On Thu, Jun 5, 2008 at 6:59 PM, Jamie Spence [EMAIL PROTECTED]
Hey Lucas,
I'm not an expert my self, but if it helps...
Have you tried turning Move Notifications to yes on both of the agent's
preferences settings?
On Thu, Jun 5, 2008 at 7:53 AM, Lucas Keller [EMAIL PROTECTED] wrote:
I have an interesting issue, that I am unable to find a
Hi Guys,
It's me again :)
Is there a way to remove the ticket hook, the divider and the number
generator on the email sent out by otrs? If not, is it possible to configure
it in such a way that the subject is shown first before the ticket hook,
etc. ? I tried disabling those from Core::Ticket,
Also, for the Ticket::NumberGenerator, is there a possibility to have its
value to be the same as the ticket number/id? Can you guys show me how to do
these things?
Thanks in advance!
On Wed, Jun 4, 2008 at 2:12 PM, adrian guevara [EMAIL PROTECTED]
wrote:
Hi Guys,
It's me again
.
--
Lars
--
*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of
*adrian guevara
*Sent:* Wednesday, June 04, 2008 8:12 AM
*To:* User questions and discussions about OTRS.org
*Subject:* [otrs] remove ticket hook divider, etc...
Hi Guys,
It's me
Hi Guys,
Yet more questions from me...
We are currently parsing emails from a distribution list and creating new
emails as tickets. There seems to be a problem when parsing emails from
agents. If an agent replies to a ticket via email (the real one, not the
email-ticket facility), it seems that
it directly.
(Dose somebody know the parm?)
It won't view alls Queues you have, but it will view all tickets in all
queues where you have rw / ro rights.
I hope it helps you a bit.
Regards,
Roman
On Mon, 2 Jun 2008 17:12:26 +0800, adrian guevara wrote:
Hi Lars,
Thanks
Thanks for sharing the info, Lars!
On Mon, Jun 2, 2008 at 5:55 PM, Lars Jørgensen [EMAIL PROTECTED] wrote:
Hi
I was browsing through the OTRS documentation and way down in chapter 21 it
says Of course you should use mod_perl 2.0. That's all and that's probably
why I didn't enable it before
Hi,
Is there a way to make the queues (and the tickets that fall on them) appear
persistently on the queue view page? From what I've seen, when a ticket in a
certain queue is locked, it disappears from the queue itself. I'm thinking I
can use this so that an agent can see what other agents are
Subject: Re: [otrs] watched tickets...
adrian guevara wrote:
It seems odd that there are no entries on my watched tickets. I have
3 users in the admin group, which is configured as watchers, and I'm
on it. Am I missing some configuration? all I did was change the
Ticket::Watcher config to yes
It seems odd that there are no entries on my watched tickets. I have 3 users
in the admin group, which is configured as watchers, and I'm on it. Am I
missing some configuration? all I did was change the Ticket::Watcher config
to yes.
___
OTRS mailing
with this format:
agent1
ticket1
ticket2
agent2
ticket3
agent3
ticket4
Does OTRS handle this kind of view or something similar?
Thanks in advance!
On Thu, May 22, 2008 at 4:09 AM, Shawn Beasley [EMAIL PROTECTED]
wrote:
Hi,
adrian guevara wrote:
Hi,
Sorry, I'm an otrs
Hi,
Sorry, I'm an otrs newb. Does anyone have any idea on how to solve the two
problems I have? Please see below:
1. I created a filter on otrs to move a ticket's state to 'closed
successful' when the postmaster filter receives an email with the word
resolved on the body. I can see from the
Hi,
Is there a way to modify the status of the queue entered into otrs via
procmail?
For example, I have an open ticket (that was created when someone sent an
email to a mailing list, the email is fetched via fetchmail and filtered
through procmail) and some agent person sends a reply, I would
: 5.0.0
Diagnostic-Code: X-Postfix; mail forwarding loop for
[EMAIL PROTECTED]
On Mon, May 5, 2008 at 9:52 AM, adrian guevara [EMAIL PROTECTED]
wrote:
Hi,
Is there a way to modify the status of the queue entered into otrs via
procmail?
For example, I have an open ticket (that was created when
Hi,
Is there a way to modify the status of the queue entered into otrs via
procmail?
For example, I have an open ticket (that was created when someone sent an
email to a mailing list, the email is fetched via fetchmail and filtered
through procmail) and some agent person sends a reply, I would
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