We ended up reinstalling, and it now works as expected. Not sure what went
wrong.
Regards
On Mon, Apr 20, 2015 at 7:49 PM, Henry Combrinck
wrote:
> Hi,
>
> Whether I use or in
> the Subject, I don't get any ticket number in the Subject line of the
> auto-response.
&
0838
I don't know what to make of this strange behaviour, especially since this
is a fresh OTRS install on CentOS7.
Regards
Henry
On Mon, Apr 20, 2015 at 5:17 PM, LQ Marshall
wrote:
> Not certain that I completely understand the request…
>
>
>
> Have you tried remov
Thanks - but the ticket number is not showing up by default.
On Monday, 20 April 2015, Gerald Young wrote:
> You shouldn't need to include the ticket_number in the subject manually.
>
> On Sun, Apr 19, 2015 at 11:40 AM, Henry Combrinck <
> henrylcombri...@gmail.com
>
been operating fine for years (upgraded all the way from
3.whatever), but cannot spot an issue.
I'd appreciate any pointers.
Thanks
Henry
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/
This app crashes at the initializing dashboard. Phone is an I-500 firmware
2.3.4
Sent from my Samsung Mesmerise.
On Oct 24, 2011 6:22 PM, "DM_Julio Angulo"
wrote:
> I testing, I like, ++1
>
> Julio Angulo
>
> -Mensaje original-
> De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]
Easiest thing to do is put an index.php file in the web root redirecting.
Sent from my Samsung Mesmerise.
On Sep 27, 2011 6:08 PM, "Garabed Yegavian"
wrote:
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://
stem/Cache/FileStorable.pm line 128
For help, please send mail to the webmaster (i...@otrs.org), giving this error
message and the time and date of the error.
Does anyone know if the demo site is based on v3-beta or v2.x?
Regards
Henry
If you are running under windows, make sure the user that Apache is running
as has permissions to the file server.
Go to control panel services, right click on Apache -> properties -> logon
tab.
Set a user in here. The local account does not have access to write to a
network drive.
Thanks
nyone know what the hell this is all about? Alternatively, please
direct me to the relevant log files which might help me figure out what
I've done wrong.
Thanks
Henry
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OTRS mailing list: otrs - Webpage: http://otr
See if this older post helps you out.
http://www.mail-archive.com/otrs@otrs.org/msg27385.html
Thanks
Henry
On Wed, Feb 24, 2010 at 9:16 PM, Gregory Heffron wrote:
> The OTRS manual says:
>
> If you want to fetch your mail automatically every ten minutes, you can
> use a cron
Is there a way to select from a list customers istead of searching for
customers?
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es, is prohibited and may be
> unlawful. If you received this in error, please contact the sender and
> delete the material from any computer.
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Henry Devito
> *Sent:* segunda-feira, 1 de
Good day, I have searched the archives and I have found several post
related to changing logos. The issue I am having is the logo & company
name that is showing on a printed ticket is still otrs. How do I change
that? I have been spinning my wheels trying fo the past couple days. Any
help woul
ng in vain.
Also, is there an easy way to change the default background colour of the
printed ticket/article when using PDF? The default is a gray bg, which
makes it difficult to fax.
Thanks
Henry
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et_keyid -> password "
but I'm not sure what to stick in the two fields:
Key: (the 9 char hex string as displayed by gpg --gen-key?)
Content: (no idea what to enter here, fingerprint/passphrase, something
else?)
Any pointers would be appreciated.
Regards
Henry
_
On Tue, August 5, 2008 1:10 am, Henry wrote:
> Greetings,
>
> After following the upgrade procedure in the UPGRADING file (which seemed
> to run without a problem), I've hit a snag:
>
> If I now browse to http://x/otrs/index.pl I get the error:
>
> "Got no U
ratching around, but nothing jumps out at me.
Anyone have an idea what this is about? I'm trying the upgrade out on a
test server and would like to resolve this before trying on the production
machine.
Thanks
Henry
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Hi All,
I have a question with escalation.
This is my settings for one queue:
*First Response Time: 1440 (24h)
**Update Time: 2880 (48h)
**Solution Time: 4320 (72h)
*The system open a ticket on 01.07.2008 22:36:39 and the times are showing
as below
*First Response Time:* 43 hours 20 minutes
03.
e::FQDN
>
> Regards,
> Regis
>
> --
> *De :* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *De la part de
> * Henry
> *Envoyé :* vendredi 6 juin 2008 17:09
> *À :* otrs@otrs.org
> *Objet :* [otrs] 2 slashes in address field (
> http://myserver//otrs/index.pl)
&
Hi all,
I have a big problem. I install OTRS in my web server, and works fine.
But, when i post any form, the system changes *http://myserver/otrs/index.pl
*to *http://myserver//otrs/index.pl*, and browser shows page not found.
I search in the system and find the variable $Env['CGIHandle'], witc
, otrs/ is correct and the default.)*
> **
> *This will cause it.*
> **
> *Greg Horne*
> *gehorne*
> *geh*
> **
>
> -Original Message-
> *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
> *Henry
> *Sent:* Friday, June 06, 2008 1:01 PM
s one. Can someone point me in the right direction?
Did I just forget to configure something somewhere that I might have
done in the past?
Thank you. :)
Henry
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e::FQDN
>
> Regards,
> Regis
>
> --
> *De :* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *De la part de
> * Henry
> *Envoyé :* vendredi 6 juin 2008 17:09
> *À :* otrs@otrs.org
> *Objet :* [otrs] 2 slashes in address field (
> http://myserver//otrs/index.pl)
&
Hi all,
I have a big problem. I install OTRS in my web server, and works fine.
But, when i post any form, the system changes *http://myserver/otrs/index.pl
*to *http://myserver//otrs/index.pl*, and browser shows page not found.
I search in the system and find the variable $Env['CGIHandle'], witc
ive me the
gist of how to go about it!
Henry
>>> Mike Lykov <[EMAIL PROTECTED]> 29/12/2007 06:41 >>>
* * ** Friday 28 December 2007 23:16:23 Henry Martin
***(*):
> Downloaded the Fedora rpm of OTRS followed all the instructions and
when I
> get to the las
ne know of a reliable distro that OTRS works on?
>>> Mike Lykov <[EMAIL PROTECTED]> 29/12/2007 06:41 >>>
* * ** Friday 28 December 2007 23:16:23 Henry Martin
***(*):
> Downloaded the Fedora rpm of OTRS followed all the instructions and
when I
> get to the
Hi,
I've just made a clean install of Fedora 8 on a new server with 2GB RAM and
400GB hard Drive. Installed apache, mysql etc. Downloaded and installed all the
patches,
Downloaded the Fedora rpm of OTRS followed all the instructions and when I get
to the last instruction which is to connect
alled Apache under windows with PHP,
Perl and cgi and al went wel for me.
--
Met vriendelijke groet,
Henry Verbeek.
HV2801-RIPE
PGPKEY-0xA9E6B139
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Hi,
Is it posible to let OTRS mail a customer when a external note is made?
--
Henry,
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ged.
>
> Love to read your possible solutions.
>
Hasn't anyone got any idea?
--
Met vriendelijke groet,
Henry Verbeek.
HV2801-RIPE
PGPKEY-0xA9E6B139
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Archive: http://lists.otrs.o
Hi,
Where can i change the default user when i move a ticket to another group?
I have asked this before but until now no answers.
This mus be posible because i have seen it work but never got the change to see
where it is changed.
Love to read your possible solutions.
--
Henry
when a move is done the
user stays a "-".
--
Yours,
Henry.
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Support or c
site you are running it on?
--
Met vriendelijke groet,
Henry Verbeek.
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Support or consulting f
Hi,
Maurice James Ny schreef:
> I would highly recommend that you install it on a Linux server. I am sure
> this will eliminate 99.9% of your problems
>
>
You need to read the manual and then install the needed programms.
Henry,
Hi,
Agim Cami schreef:
> The "Customer Company" are not displayed on Customer list.
> Is any workaround on this?
I have changed it in /otrs/Kernel/Outpu/HTML/Standard/.
there are the files header and footer you can change them here.
--
Met vriendelijke groe
;,
>
> # hr => 'Croatian',
>
> #sk => 'Slovak',
>
> #sl => 'Slovenian',
>
> #da => 'Dansk',
>
> #jp => 'jp',
>
> };
>
>
>
> #In
Hi Nils,
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
To: User questions and discussions about OTRS.org [mailto:[EMAIL PROTECTED]
Sent: Thu, 20 Sep 2007 00:02:39 +0200
Subject: Re: [otrs] Question about documentation
Henry Verbeek wrote:
> I am trying to implement the nl
Hi All,
I am trying to implement the nl.pm into Otrs but can't find any doc's
about it.
The website tells me that it is documented but no luck here.
Ho can give me an hint or two.
Thnx in advance.
--
Yours,
Henry
___
OTRS mailing
Hi
Click on the link below and please enter your birthday for me. It will take
less than 1 minute. I am creating a birthday list of all my friends and family.
http://www.birthdayalarm.com/bd2/64346220a464956175b932209707c549656825d904
Many thanks
Henry
Regards.
--Henry
Carpenter Clawson aka 'H'
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Support oder Consulting
d and write access to the sub queue's.
This way I could all customers full access to the sub queue's but they wouldn't
know about them until after someone has replied from a component
queue.
Sorry if this has a
mix of the wrong terminology in it and thanks in advance.
Regards.
m file? Is it a
safe place?
Henry
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
erID})."'".
$SQLExt.
" ORDER BY ";
if ($Self->{SortBy} eq 'Owner') {
$SQL .= "u.".$Self->{ConfigObject}->Get('DatabaseUserTableUser');
}
elsif ($Self->{SortBy} eq 'CustomerID') {
$SQL .= "st.customer_id";
Hello
Frederik Seiffert's modification to the Random.pm module gave me the idea
of using base-62 as ticket numbers (chars 0-9, a-z, A-Z) - nice and short,
so your subject line is a little less cluttered.
For those who find it useful, please find the code attached below.
Regards
Henry Comb
ket_state_id = 1
> AND customer_id = '[EMAIL PROTECTED]'
>
> HTH,
>
> Bakari Allen
> [EMAIL PROTECTED]
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Henry Combrinck
> Sent: Tuesday, October 19, 2004
ueue_id=11 and...
update some_other tables...
Any help would be appreciated.
Thanks
Henry
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efined in the config file.
> For example, if I change DefaultPendingNoteSubject to "Pending111", it
> shows correctly in the AgentPending action page - but changing
> DefaultPendingNextStateType does nothing!
>
> I must be missing something obvious, and fe
Interesting - our users and management hated the cerberus interface! Too
brash, too flashy, too many colours, too american!
>
> It was a lot of fun playing with OTRS; unfortunately, our company has
> chosen to
> use Cerberus instead, and there isn't much I can do with it. The
> handlers/operator
pending reminder", and not what has been defined in the config file.
For example, if I change DefaultPendingNoteSubject to "Pending111", it
shows correctly in the AgentPending action page - but changing
DefaultPendingNextStateTy
Which database backend are you using?
> Latelly we've been experiencing huge slowdowns on the server running OTRS.
> It only runs OTRS and nothing more, so there is no other process that may
> be using mem/disc/cpu.
>
> 15:20:35 up 20 days, 3:19, 1 user, load average: 78.75, 101.80, 87.94
> 1
Thanks - have simply hacked AgentZoom.pm to reverse the order of
attachment links and used counter for FileID.
BTW, what's the release cycle for OTRS? Any idea when you'll be releasing
the next version?
Regards
Henry
> On Wednesday, August 18, 2004 10:02 AM
> Henry Combrinck &
> On Tuesday, August 17, 2004 2:13 PM
> Henry Combrinck <[EMAIL PROTECTED]> wrote:
>> If you click on the 'file-1' hyperlink, then it incorrectly leads to
>> the REAL attachment (ETX4F3.dat in this case).
>>
>> Attachment: file-1
>>
.
If you click on the 'file-1' hyperlink, then it incorrectly leads to the
REAL attachment (ETX4F3.dat in this case).
Attachment: file-1
ETX4F3.dat
It's as if the links are being swapped around. No big deal, but it is
driving them up the
t should be. Instead of 45 MINUTES, the queue now
(a queue of 250+ tickets) displays in 10-15 seconds. Even merely closing
tickets is faster now (3s instead of almost a minute).
This thread should give other postgres/otrs users hope!
Henry
---
> * Henry Combrinck
>> You don't have a nice little alter...table(s) script you can paste
>> herein,
>> do you? ;-)
>
> I think Robert Mathews' snippet should work, but I havent tested it
> myself. If I generalize his code a bit, to change column "
> * Henry Combrinck
>> aah, crap, you're right! I had no idea pg7.4 ignored indexes if the
>> types weren't *exactly* the same.
>
> Charming, innit?
>
>> system_user.id is integer...
>
> Not to mention literal integers, which really bites...
>
using a cast on the literal number:
where
sa.id = 44681::bigint AND
sa.ticket_id= st.id AND
st.user_id = su.id
yields a far better result:
Sort (cost=16.34..16.34 rows=3 width=2928)
Sort Key: sa.id
-> Hash Join (cost=1.19..16.31 rows=3 width=2928)
sorry - ignore my comment about system_user (integer is correct). :-)
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> * Henry Combrinck
>> It does appear to be using the index "article_pkey" (sa.id) unless I'm
>> reading the above incorrectly...
>
> Well, no, it's doing sequential scans ("Seq Scan") on both article and
> ticket, and you really want to avoid
..1.15 rows=15 width=72)
It does appear to be using the index "article_pkey" (sa.id) unless I'm
reading the above incorrectly...
I'll give the other link (bigint-int) a try and see, but I doubt this will
have a major impact on the problem.
Henry
--
impact on
this.
The server in question is reasonably busy, with lots of memory, a fast
processor, etc. Load avg varies between .3 - 1.5.
The same server handles bugzilla with stellar performance.
What the hell am I missing here? I refuse to give up on otrs just yet.
Any he
Dear all,
What setting do I change in httpd.conf to allow say,
support.example.com to be otrs, instead of www.example.com/otrs/
Many thanks,
Gavin.
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> I had to change:
>
>
> SetHandler perl-script
> PerlHandler Apache::Registry
> Options ExecCGI
> PerlSendHeader On
> PerlSetupEnv On
>
>
> To:
>
>
> AllowOverride All
> SetHandler perl-script
> PerlResponseHandler ModPerl::Registry
> PerlOptions +ParseHea
Title: Apache Registry fix
Dear all,
I had to change:
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
PerlSetupEnv On
To:
AllowOverride All
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
PerlOption
>
> On Friday, February 27, 2004, at 05:01 AM, [EMAIL PROTECTED] wrote:
>
>>
>> once the DB is created, login with user postgres and execute:
>>
>> grant all on database otrs to otrs;
>>
>>
> Thanks for the tip. I tried this command but its a postgres 7.3
> command, not a 7.2 command
>
how about:
a standard form POST using
LWP::UserAgent - but then I have the problem of not being logged in.
Being able to call Kernel::Modules::AgentCompose (if I could get some
pointers on variables/usage/etc/docs) would be ideal and more efficient.
Th
once the DB is created, login with user postgres and execute:
grant all on database otrs to otrs;
Hope I'm answering your question: the idea is to simply grant the otrs
user permission to anything in db otrs.
This message was sent using
Great idea - also the ability to change the date format would be nice.
The default in ticket view is mm/dd/. OK if you're used to that
format, but very confusing if you're more accustomed to dd/mm/ (or
/mm/dd).
> I'm currently evaluating OTRS and have a first question:
>
> Is it tru
> Hi All,
>
> because of this thread, I create a new beta for OTRS 1.2 b3 with the
> contact customer (create ticket) feature.
>
> Thanks for feedback and testing! :)
>
> Martin Edenhofer
Thank you very much Martin - this will address an important feature.
---
thing up pronto.
Henry
> I would suggest that we set up a poll that the OTRS user community can go
> to
> and vote on the items they think are important. I know that some bulletin
> board software (phpBB, for instance) allows the easy creation of polls.
>
> Once the poll is set up, we
>> Particularly useful in event of agent being dead.
>
> Crikey! Remind me not to come and work for your employers! :)
>
I am the employer ;-) heh-heh, bastards, (sound of whip slashing sweating
backs), row, ROW!
This message was sent usi
>> Then you're aware of the fact that the system sends emails (as if in
>> response to a client-initiated email - which is incorrect) when you use
>> PhoneView? This is not desirable. Also, using 'PhoneView' for
>> something
>> unrelated is just plain confusing. Especially in large helpdesk setu
Please note that the list below pertains to the idea of sponsored
development.
If you have any ideas or wish to comment, please do so. Once we have a
decent wishlist which is manageable (for the development team of OTRS), we
can then look into the possibility of sponsoring them to get these
feat
>> 1. NEW Ticket function
> Well.. this is what I use PhoneView for?
Then you're aware of the fact that the system sends emails (as if in
response to a client-initiated email - which is incorrect) when you use
PhoneView? This is not desirable. Also, using 'PhoneView' for something
unrelated is j
; labels/titles. Many of the
titles are confusing to agents accustomed to other systems. Not a major
issue, but a nice-to-have.
Those are a few off the top of my head. Please feel free to contribute.
Regards
Henry Combrinck
> We should all pool our money to pay for the development of the top 1
> Hi Henry,
>
>>
>> Probably not too well - we're using 1.2 beta and it's not there... :-(
>>
>
> It would be a real shame if we didn't get this functionality. It seems so
> crucial to the system being fully featured to us. I wish I was in a
> fin
Probably not too well - we're using 1.2 beta and it's not there... :-(
> Hi Henry,
>
>> Thanks for the response. That's pretty much how we're using it -
>> successfully (damn fine product too).
>>
>> Is it possible to *initiate* a ticket? That
ing the default
response of the queue being used - in effect, simulating a ticket create
based upon a client email received. Can this initial "auto-response"
email be switched off?
There doesn't seem to be an option to do so (unless I've being totally doff).
thanks
Henry
t -
successfully (damn fine product too).
Is it possible to *initiate* a ticket? That is, starting a ticket without
waiting for an email from the client to start the process. This would be
useful for starting the conversation from our end (and of course keeping
track of the subsequent correspondence).
modified, if at all?
Any pointers would be appreciated.
thanks
Henry
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