Re: [otrs] Active Directory integration with multiple OU

You can also list multiple LDAP bases and/or filters in numbered customer DBs. -- From: Rory Sent: Wednesday, July 20, 2011 11:22 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Active Directory integration with multiple OU Hi Paul, You can use

Re: [otrs] Active Directory integration with multiple OU

Hi Paul, You can use the OU that is the parent to all the OUs containing the customers. When the LDAP lookup occurs it will search recursively through all the Child OUs. Kind regards, Rory Clerkin On 20 July 2011 15:40, wrote: > > Hello, > > How can i add customers from multiple OUs in

[otrs] Active Directory integration with multiple OU

Hello, How can i add customers from multiple OUs in the OTRS ? In the config.pm file as i`ve seen you can only add one OU from which the users are fetched using LDAP. Regards, Paul Andurnache Junior Security Officer Aviva Group Romania Tel: +4 021 2038300 Fax: +4 021 2038301 Email:

[otrs] Active Directory integration with multiple OU

Hello, How can i add customers from multiple OUs in the OTRS ? In the config.pm file as i`ve seen you can only add one OU from which the users are fetched using LDAP. Regards, - OTRS mailing list: otrs - Webpage: http:/

[otrs] Active Directory Integration - Please Help

I'm having problems with Active Directory integration of the customers - i get the following error [Fri May 7 09:35:52 2010][Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: ion (CN=ion,CN=Users,DC=test,DC=local) authentication ok (REMOTE_ADDR: 192.168.0.1). [Fri May 7 09:35:52 201

Re: [otrs] Active Directory Integration

Roles are default. I did not modify any. On Fri, May 7, 2010 at 11:42, Valentin wrote: > Thank you Guillaume for the solution but still not working. > Domain admin is capable of login with ad credentials but > administration section does not appear. > I disabled ad authentication and i login with

Re: [otrs] Active Directory Integration

Have you created before your roles in OTRS ? In my config.pm my role association with AD group is written like that: $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = { # ldap group 'cn=ADRole1Group,ou=myOU,ou=Pro,dc=domain,dc=local' => { # otrs role

[otrs] Active Directory Integration

Thank you Guillaume for the solution but still not working. Domain admin is capable of login with ad credentials but administration section does not appear. I disabled ad authentication and i login with root and make an ad user administrator but does not work. >Hi, >Try to uncomment this: ># $S

Re: [otrs] Active Directory Integration

Hi, Try to uncomment this: # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; Le 07/05/2010 09:34, Valentin a écrit : # $Self->{'AuthSyncModule::LDAP::UserAttr'} = 'DN'; -- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) B

[otrs] Active Directory Integration

Hello, I have some problems with the OTRS system and Active Directory. 1. I try to sync agents roles ( admin in AD -> admin in OTRS ). With the config bellow agents are capable to login with Active Directory credentials but no roles sync. # This is an example configuration for an LDAP auth. back

Re: [otrs] Active Directory extended

Hi Arnold, I have configured my otrs to set relations between role and agent from my AD. All my agents are member (or not) of AD groups (1 group = 1 OTRS role). And in config.pm I put to link role <-> agents to AD groups. In this case, after create roles, queues, groups, in OTRS, I manage my

[otrs] Active Directory extended

Hi, I have a question about Active Directory and OTRS. Suppose I would want to control more via AD than 'just' logons. I would like to explore if it is possible to control the relation between a customer-user and a company and the relation between agents and queues in AD. Questions: - Is any

[otrs] Active Directory memberOf

Hi, I was wondering if anyone had figured out a way to map Active Directory memberOf information to OTRS roles. The main reason I want to do this is that I'm in the process of setting up OTRS for use by 200+ agents who will be authenticating via AD's LDAP, and I'd rather like to avoid having to as

Re: [otrs] Active Directory and 2.4.3 issues

>>>>> Operations Center >>>>> DMZ Ops >>>>> >>>>> >>>>> On 8/25/09 3:49 PM, "Justin Holt" wrote: >>>>> >>>>> Is there even a way for the Agent to authenticate over LDAP anymore? &

Re: [otrs] Active Directory and 2.4.3 issues

gt;> looks like it has been taken out. I've been going through SysConfig and >>>> can't find anything on it. Anything I also try to throw at it by manually >>>> editing Config.pm leaves the system broken. I've also uninstalled and >>>&g

Re: [otrs] Active Directory and 2.4.3 issues

5, 2009 at 12:18 PM, wrote: >>> >>> Hi, >>> >>> same problem here, but only with one of 200: >>> I have tested it, with case-sensitive typed >>> username, it works - but no problem with >>> case-sensitive for all the others... >>&

Re: [otrs] Active Directory and 2.4.3 issues

5, 2009 at 12:18 PM, wrote: >> >> Hi, >> >> same problem here, but only with one of 200: >> I have tested it, with case-sensitive typed >> username, it works - but no problem with >> case-sensitive for all the others... >> >> Günther >> >&

Re: [otrs] Active Directory and 2.4.3 issues

; > > Original-Nachricht ---- > > Datum: Tue, 25 Aug 2009 12:12:17 -0400 > > Von: Justin Holt > > An: otrs@otrs.org > > Betreff: [otrs] Active Directory and 2.4.3 issues > > > I finally went to make the jump to 2.4.3 from 2.3.4 and am having a bit &

Re: [otrs] Active Directory and 2.4.3 issues

se-sensitive for all the others... >> >> Günther >> >> >> Original-Nachricht ---- >>> > Datum: Tue, 25 Aug 2009 12:12:17 -0400 >>> > Von: Justin Holt >>> > An: otrs@otrs.org >>> > Betreff: [otrs] Active Dir

Re: [otrs] Active Directory and 2.4.3 issues

t; > Günther > > > Original-Nachricht > > Datum: Tue, 25 Aug 2009 12:12:17 -0400 > > Von: Justin Holt > > An: otrs@otrs.org > > Betreff: [otrs] Active Directory and 2.4.3 issues > > > I finally went to make the jump to 2.4.3 from 2.3.4 and am

Re: [otrs] Active Directory and 2.4.3 issues

An: otrs@otrs.org > Betreff: [otrs] Active Directory and 2.4.3 issues > I finally went to make the jump to 2.4.3 from 2.3.4 and am having a bit of > an issue. Customers still authenticate against our Active Directory > Server > just fine, but when an agent tries to authenticate, it a

[otrs] Active Directory and 2.4.3 issues

I finally went to make the jump to 2.4.3 from 2.3.4 and am having a bit of an issue. Customers still authenticate against our Active Directory Server just fine, but when an agent tries to authenticate, it all blows up. "Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps

Re: [otrs] Active Directory Authentication

argas-DellaCasa Sent: Wednesday, August 05, 2009 12:06 AM To: otrs@otrs.org Subject: [otrs] Active Directory Authentication Hello, I just installed OTRS 2.4.2-01 on Fedora 10. I have successfully enabled Agent authentication with Active Directory via LDAP module on otrs. Users' LDAP backend s

[otrs] Active Directory Authentication

Hello, I just installed OTRS 2.4.2-01 on Fedora 10. I have successfully enabled Agent authentication with Active Directory via LDAP module on otrs. Users' LDAP backend seems to be working too, as I can search for users in otrs and otrs finds them from Active Directory. However, User authenticatio

Re: [otrs] Active Directory and user + agent authentification

ns and discussions about OTRS." cc Objet Re: [otrs] Active Directory and user + agent authentification Even though you are auth'ing via AD, you still need to have local agents created with the same username as the AD username. (Cant comment on customers, as I dont run l

Re: [otrs] Active Directory and user + agent authentification

Even though you are auth'ing via AD, you still need to have local agents created with the same username as the AD username. (Cant comment on customers, as I dont run like that). If you change the $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; back to the default, create your admi

[otrs] Active Directory and user + agent authentification

Hi, I have a little problem that I'm unable to solve. - I need that agents and users (customers) can authenticate using Active Directory. My users can access to the customer page but my agent can't login to the agent page. When agent try to login they have an error message saying "th

Re: [otrs] OTRS - Active Directory

oblem > > Daniel Zamorano Mejía > > > > > -Original Message- > From: Shawn Beasley [mailto:[EMAIL PROTECTED] > Sent: Martes, 12 de Febrero de 2008 04:41 a.m. > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] OTRS - Active Directory

RE: [otrs] OTRS - Active Directory

TED] Sent: Martes, 12 de Febrero de 2008 04:41 a.m. To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS - Active Directory Hi Daniel, > try this > $Self->{'AuthModule::LDAP::Host'} = 'serverdemo'; > > instead of this > $Self->

Re: [otrs] OTRS - Active Directory

Hi Daniel, try this $Self->{'AuthModule::LDAP::Host'} = 'serverdemo'; instead of this $Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com '; i.e remove the demo.com bit On 2/11/08, *Daniel Zamorano* <[EMAIL PROTECTED] >

Re: [otrs] OTRS - Active Directory

try this $Self->{'AuthModule::LDAP::Host'} = 'serverdemo'; instead of this $Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com'; i.e remove the demo.com bit On 2/11/08, Daniel Zamorano <[EMAIL PROTECTED]> wrote: > > Hi. > > > > I have a problem; I can't configure OTRS to authenticate wh

[otrs] OTRS - Active Directory

Hi. I have a problem; I can’t configure OTRS to authenticate whit Active Directory, I was configuring and I cannot log me in the system whit AD. I have that questions: I should configure each agent in the database after to try configure the Active Directory?, if yes(whit password?)

RE: [otrs] Active Directory Authentication

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Benedick, Jason Sent: 21. maj 2007 23:13 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Active Directory Authentication The DNs are correct I've verified them in the AD. I copied the pasted both DN

RE: [otrs] Active Directory Authentication

une T. Tougaard Sent: Monday, May 21, 2007 4:52 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Active Directory Authentication Hm, that error message... Don't know if it's because of "cleaning" before publication of your config, but one thing that comes to

RE: [otrs] Active Directory Authentication

o:[EMAIL PROTECTED] On Behalf Of Benedick, Jason Sent: 21. maj 2007 21:51 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Active Directory Authentication I'm getting this error: May 21 15:30:05 websvr OTRS-CGI-10[21731]: [Notice][Kernel::System::Auth::LDAP::Auth] User:

RE: [otrs] Active Directory Authentication

,DC=org)'! Jason R. Benedick Workstation Technician Thaddeus Stevens College of Technology (717) 391-6957 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sune T. Tougaard Sent: Monday, May 21, 2007 10:53 AM To: User questions and discussions about OTRS.org Subject: RE

RE: [otrs] Active Directory Authentication

and discussions about OTRS.org Subject: RE: [otrs] Active Directory Authentication Adding that line doesn't solve the problem I'm having. Thanks, Jason R. Benedick Workstation Technician Thaddeus Stevens College of Technology (717) 391-6957 From: [EMAIL PROTECTED] [mailto:[E

RE: [otrs] Active Directory Authentication

M To: User questions and discussions about OTRS.org Subject: RE: [otrs] Active Directory Authentication Hi Jason, Same authentication setup here, and i think that i might have experienced something like this. Try adding this line to the config: $Self->{'AuthModule::LDAP::Acce

RE: [otrs] Active Directory Authentication

irely failover, but better than nothing. -- /Sune _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Benedick, Jason Sent: 21. maj 2007 00:49 To: otrs@otrs.org Subject: [otrs] Active Directory Authentication I have active directory authentication working with the e

[otrs] Active Directory Authentication

I have active directory authentication working with the exception of the GroupDN for the admin interface. When I comment out the GroupDN and the UserAttr lines everything works fine again. We are running Windows Server 2003 on our DCs if that matters. $Self->{'AuthModule'} = 'Kernel::System

[otrs] Active Directory integration charset

Hi list, I've setup Otrs 2.1.1 with active directory integration. Integration works fine, but in french, I've a problem with special caractères like this : Assistante Création / Transmission in place of Assistante Création / Transmission I've tried a solution in http://bugs.otrs.org/show_bug

Re: [otrs] active directory and otrs 2.0

Luca Tebaldi wrote: i want to config AD over otrs 2.0 but I do not find the documentation in the handbook.. someone knows where I can find it??? I haven't done it myself, but AD is an LDAP server, right? http://doc.otrs.org/2.0/en/html/x1362.html#customer-backend-ldap Nils Breunese. _

[otrs] active directory and otrs 2.0

Hi! i want to config AD over otrs 2.0 but I do not find the documentation in the handbook.. someone knows where I can find it??? thank Luca ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsub

Re: [otrs] Active Directory and OTRS2?

Boniforti Flavio ha scritto: That's good news, I'll try it asap. I just would like to read about it also in OTRS 2 docs... or did I miss it? OK, I missed it and now I'm reading about that. So here are some of my doubts and not-understandings: What do I have to put in here??? $Self->{'AuthModu

Re: [otrs] Active Directory and OTRS2?

Priyadarsan Roy ha scritto: I am using 2 and it works fine in it. Al you have to do is to add the necessary items in /Kernel/Config.pm That's good news, I'll try it asap. I just would like to read about it also in OTRS 2 docs... or did I miss it? -- -- Bonifort

Re: [otrs] Active Directory and OTRS2?

Boniforti Flavio wrote: Hello list, is the integration with Active Directory still done as in version 1.3 on OTRS 2? Or is there any particular thing to do? Many thanks. I am using 2 and it works fine in it. Al you have to do is to add the necessary items in /Kernel/Config.pm PD __

[otrs] Active Directory and OTRS2?

Hello list, is the integration with Active Directory still done as in version 1.3 on OTRS 2? Or is there any particular thing to do? Many thanks. -- -- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell

FW: [otrs] Active Directory

Title: Re: [otrs] Active Directory Can some one please help me, how can I disable the Customer User Management. I am trying to sort the problem below.   Thanks   From: Mamakwa M. Sefiri Sent: 23 June 2006 08:06 AM To: User questions and discussions about OTRS.org Subject: RE

[otrs] Active directory

One of my customers who joined our organization last week tried to log in yesterday and today, and this is the error that she gets “Login failed! Your username or password was entered incorrectly. “ I have checked on the Customer User Management her details are not there. The system does n

RE: [otrs] Active Directory

Title: Re: [otrs] Active Directory One of my customers who joined our organization last week tried to log in yesterday and today, and this is the error that she gets “Login failed! Your username or password was entered incorrectly. “   I have checked on the Customer User Management her

Re: [otrs] Active Directory

Title: Re: [otrs] Active Directory They need to log in. On 6/22/06 8:40 AM, "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote: I have activated the Customer User Groups Management some time ago, and it works fine, but the problem is it does not automatically update itself.

[otrs] Active Directory

I have activated the Customer User Groups Management some time ago, and it works fine, but the problem is it does not automatically update itself. I have added new Customer on our Active Directory and the do not appear on Customer User Groups Management. Please advise.   Thanks Mamakwa

Re: [otrs] Active Directory integration

['sAMAccountName', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # va

Re: [otrs] Active Directory integration

stMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutatio

Re: [otrs] Active Directory integration

ame', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstnam

Re: [otrs] Active Directory integration

x27;], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

Re: [otrs] Active Directory integration

Hi, By all others I mean local users in OTRS database ([EMAIL PROTECTED] for example) Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: [EMAIL PROTECTED] w

RE: [otrs] Active Directory integration

;Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 

Re: [otrs] Active Directory integration

Guillaume Rehm wrote: Hi all, I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, [EMAIL PROTECTED] (local root account) can't log in now. Anyone have an idea ? Thank

[otrs] Active Directory integration

Hi all, I integrate Active Directory into OTRS. I can log in OTRS with the account specified to search in active directory. But all others account can't be activated by OTRS. Moreover, [EMAIL PROTECTED] (local root account) can't log in now. Anyone have an idea ? Thanks in advance -- Guilla

RE: [otrs] Active Directory/LDAP authentication problem

On Thu, 2006-01-19 at 10:03 -0800, Hames, Joel wrote: > When I say that I have made progress, I am mostly referring to a login > screen with no response with I type in a username and password, to one > that says, "No User Data!" to the error message I posted previously. Then just create the user i

RE: [otrs] Active Directory/LDAP authentication problem

When I say that I have made progress, I am mostly referring to a login screen with no response with I type in a username and password, to one that says, "No User Data!" to the error message I posted previously. Each time it seems like I recognize some little improvement that I can make, based on ot

RE: [otrs] Active Directory/LDAP authentication problem

CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map =>

RE: [otrs] Active Directory/LDAP authentication problem

On Thu, 2006-01-19 at 09:35 -0500, Mike Pietersen wrote: > Does ANYONE have a working/authenticating AD/LDAP config.pm that they > can post? For Agents or Customers? You can find detailed instructions in the 1.3 manual. HTH -- Luca Corti PGP Key ID 1F38C091 BOFH excuse of the moment: Electrici

RE: [otrs] Active Directory/LDAP authentication problem

Title: Active Directory/LDAP authentication problem   Does ANYONE have a working/authenticating AD/LDAP config.pm that they can post? If I don’t get OTRS working soon, I’m going to have to can the project and find something else (which I don’t want to do, because I happen to like OTRS).

RE: [otrs] Active Directory/LDAP authentication problem

To: otrs@otrs.org Subject: [otrs] Active Directory/LDAP authentication problem   I have made some progress in getting this working, but I now have this error on my customer login screen: IO::Socket::INET: connect: Unknown error at D:/Programs/OTRS/otrs//Kernel/System/CustomerUser/LDAP.pm line

[otrs] Active Directory/LDAP authentication problem

Title: Active Directory/LDAP authentication problem I have made some progress in getting this working, but I now have this error on my customer login screen: IO::Socket::INET: connect: Unknown error at D:/Programs/OTRS/otrs//Kernel/System/CustomerUser/LDAP.pm line 63. I am not sure if thi

Re: [otrs] OTRS (Active Directory) still doesn't work.

Hi Mike, your error description sound like you "just" have some syntax errors in your Config.pm, but at the first glance, I couldn't recognize any. Note that you have to distinguish this 3 types of LDAP/AD-connection: 1. agent authentification 2. customer authentification 3. further informati

[otrs] Re: OTRS (Active Directory) still doesn't work

Mike, This is how I got it to work. I also have it working on version 2 even though the message below refers to version 1.3.2. http://lists.otrs.org/pipermail/otrs/2005-December/009772.html Hope this helps... Mike [EMAIL PROTECTED] wrote: >1. OTRS (Active Directory) still does

[otrs] OTRS (Active Directory) still doesn't work.

I have had OTRS working when using the cookie based user authentication, but when I changed over to AD authentication it no longer works.   All I get is: Can't locate object method "new" via package "Kernel::System::CustomerUser::LDAP" at /opt/otrs//Kernel/System/CustomerUser.pm line 80,

[otrs] Active Directory and OTRS again

Hello, I guess maybe I need some advice on how to go about this now. Let me give a few facts about how this will probably be deployed: The majority of items tickets will be for external customers; however the web site will be on the intranet and not be available for external customers. The ticke

Re: [otrs] Active Directory authentication working, just one problem...

Alexis Castillo said this with great authority: > When I try to log in a user that is not in the OTRS group for the first > time, I get a "Can't activate user.". Even more, if the user does not > have the information that OTRS is using to fill the DB, it won't let the > user log in for the first ti

Re: [otrs] Active Directory authentication working, just one problem...

When I try to log in a user that is not in the OTRS group for the first time, I get a "Can't activate user.". Even more, if the user does not have the information that OTRS is using to fill the DB, it won't let the user log in for the first time. After logging in the first time and having the

Re: [otrs] Active Directory authentication working, just one problem...

Alexis Castillo said this with great authority: > Here's my configuration for LDAP against AD. I hope it helps. OK that doesn't look much different than mine. Could you please confirm that a user that is NOT in this group cannot log in? That's the behavior I see; anyone can log in. CD Ever li

Re: [otrs] Active Directory authentication working, just one problem...

Here's my configuration for LDAP against AD. I hope it helps. Alex. # # Configuration for LDAP user authentication # $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'example.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com'; $Self

Re: [otrs] Active Directory authentication working, just one problem...

Alexis Castillo said this with great authority: > It's working for me, but I only have it for internal users. > > Comment out the > > $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; > > in Config.pm > > You should only have the > $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; > > Only users i

[otrs] Active Directory authentication working, just one problem...

Chris, It's working for me, but I only have it for internal users. Comment out the $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; in Config.pm You should only have the $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; Only users in your $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=, ou=, d

Re: FW: [otrs] Active Directory authentication working, just one problem...

Cainkar, Paul said this with great authority: > I've found the same thing. You just don't share the url and you prevent > them from having access to anything. Ahh security by obscurity. Anyone know how to really prevent it? The documentation seems to indicate this is possible but I can't get it

[otrs] Active Directory authentication working, just one problem...

Great program! OTRS 1.3.2 CentOS 3.3 Perl 5.8.0-88.7 Apache 2.0.46-40.ent.centos.1 Kernel 2.4.21-20.EL.c0 Windows 2000 Active Directory Nutshell: Active Directory authentication is working but I cannot exclude users from logging into the Agent area. Details: I followed this documentation: http

Re: [otrs] Active Directory as customer backend

I'm using 2003 AD as my customer backend, it took me a while to get it working, but it works now. :) Scott Millard University of Central Florida Public Safety and Police 407-823-4699 [EMAIL PROTECTED] >>> [EMAIL PROTECTED] 7/29/2004 7:28:48 AM >>> > Has anyone been able to configure OTRS to use

Re: [otrs] Active Directory as customer backend

> Has anyone been able to configure OTRS to use Windows 2003 Active > Directory as the customer backend? If so, are there any quick and dirty > guides? > The install documents reference using LDAP as the backend, but I'm not > quite sure how AD <==> LDAP mappings would look. See the cvs version o

RE: [otrs] Active Directory as customer backend

AD settings that are in my Config.pm.   Tyler From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Covert, JakeSent: Wednesday, July 28, 2004 9:46 AMTo: [EMAIL PROTECTED]Subject: [otrs] Active Directory as customer backend Has anyone been able to configure OTRS to use Windows 2003

[otrs] Active Directory as customer backend

Has anyone been able to configure OTRS to use Windows 2003 Active Directory as the customer backend?  If so, are there any quick and dirty guides?   The install documents reference using LDAP as the backend, but I’m not quite sure how AD <==> LDAP mappings would look.   (btw, my Active