]>
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, September 04, 2003 2:02 PM
> Subject: [otrs] Auto Responses - Closed tickets
>
>
> I think the issue is how to state the ticket status in the same mail as the
> response.
>
> We would like that feature too.
>
l Hugo" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, September 04, 2003 2:02 PM
Subject: [otrs] Auto Responses - Closed tickets
I think the issue is how to state the ticket status in the same mail as the
response.
We would like that feature too.
When sending s
I think the issue is how to state the ticket status in the same mail as the response.
We would like that feature too.
When sending seperate mails the users feels mailbombed.
Med vänliga hälsningar
Mikael Hugo
dataphone communication networks
http://www.dataphone.net
sales 0200 - 88 28 00
Or use a standard answer (compose answer in agent interface -=> see demo system) for
that.
On Tue, Sep 02, 2003 at 09:35:25AM -0700, Alex Zheng wrote:
> You can change Kernel/Modules/AgentClose.pm to make this happen the way you
> wanted.
>
> At 09:30 AM 9/2/2003 -0700, Alex Zheng wrote:
>
> >
You can change Kernel/Modules/AgentClose.pm to make this happen the way you
wanted.
At 09:30 AM 9/2/2003 -0700, Alex Zheng wrote:
Currently, agent note is only viewable internally.
At 12:13 PM 9/1/2003 +, Pedro Rebelo wrote:
Hello there.
Whenever the agent closes a ticket and makes a not
Currently, agent note is only viewable internally.
At 12:13 PM 9/1/2003 +, Pedro Rebelo wrote:
Hello there.
Whenever the agent closes a ticket and makes a note, I would like the
customer who requested the ticket to get notified (via email) that his
problem was solved (or not). I would also
Hello there.
Whenever the agent closes a ticket and makes a note, I would like the customer who
requested the ticket to get notified (via email) that his problem was solved (or not).
I would also like him to receive the note in the same email. How can that be done ?
Thank you.
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