> Either
> my installation is broken or a setting some where has been changed.
> The latter is entirely possible, since there have been a few people
> with their hands in this project.
It's easy to find out what settings have been changed: Admin -> Sysconfig ->
Download Settings
This will give y
the ticket will be under
that agents "Locked Tickets", not under any of the queues.
I think you said you checked those settings though so maybe it is time to punt
(reinstall).
Brett
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTEC
You have 2 options, 1> reinstall the application 2> ask the people what
changes they have made (if any).
One seems to be good one cuz ur application is still in testing.
2008/5/19 <[EMAIL PROTECTED]>:
> Quoting Go Wow <[EMAIL PROTECTED]>:
>
> What version of OTRS you are using?
>>
>> I'm using
Quoting Go Wow <[EMAIL PROTECTED]>:
What version of OTRS you are using?
I'm using version 2.2.6 and when any replies to closed ticket the ticket
gets open for me.
2.2.4.
I can't imagine that what I'm seeing is the default behavior. Either
my installation is broken or a setting some where
What version of OTRS you are using?
I'm using version 2.2.6 and when any replies to closed ticket the ticket
gets open for me.
2008/5/19 <[EMAIL PROTECTED]>:
> Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
>
> [EMAIL PROTECTED] wrote:
>>
>> If a ticket has been closed, but then the c
Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
[EMAIL PROTECTED] wrote:
If a ticket has been closed, but then the customer replies to it,
is it the default setting that the new response isn't displayed?
That's the issue here.
No, I believe the default setting is that the ticket i
[EMAIL PROTECTED] wrote:
If a ticket has been closed, but then the customer replies to it, is
it the default setting that the new response isn't displayed? That's
the issue here.
No, I believe the default setting is that the ticket is opened again.
At least, that's how it's working in our
Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
[EMAIL PROTECTED] wrote:
Quoting Lars Jørgensen <[EMAIL PROTECTED]>:
Den 16/05/2008 kl. 21.47 skrev [EMAIL PROTECTED]:
Unfortunately, that didn't work, either. Here's a little more info.
When a customer responds to a ticket and it has
[EMAIL PROTECTED] wrote:
Quoting Lars Jørgensen <[EMAIL PROTECTED]>:
Den 16/05/2008 kl. 21.47 skrev [EMAIL PROTECTED]:
Unfortunately, that didn't work, either. Here's a little more info.
When a customer responds to a ticket and it has been marked as
either
"closed" or "responded", the ticket
Quoting Lars Jørgensen <[EMAIL PROTECTED]>:
Den 16/05/2008 kl. 21.47 skrev [EMAIL PROTECTED]:
Unfortunately, that didn't work, either. Here's a little more info.
When a customer responds to a ticket and it has been marked as either
"closed" or "responded", the ticket remains closed and is not
Den 16/05/2008 kl. 21.47 skrev [EMAIL PROTECTED]:
Unfortunately, that didn't work, either. Here's a little more info.
When a customer responds to a ticket and it has been marked as either
"closed" or "responded", the ticket remains closed and is not
displayed in the queue. As it turns our, ticke
[EMAIL PROTECTED] wrote:
Quoting [EMAIL PROTECTED]:
Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
Thanks for you reply. PostmasterFollowUpState is checked and set to
'open'. However, PostmasterFollowUpStateClosed is set to 'open'
but is unchecked. Could that be it?
Unfortuna
[EMAIL PROTECTED] wrote:
Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
What is Core::PostMaster::PostmasterFollowUpState set to in
SysConfig? It is set to 'open' by default.
Nils Breunese.
Thanks for you reply. PostmasterFollowUpState is checked and set to
'open'. However, P
Quoting [EMAIL PROTECTED]:
Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
Thanks for you reply. PostmasterFollowUpState is checked and set to
'open'. However, PostmasterFollowUpStateClosed is set to 'open' but
is unchecked. Could that be it?
Unfortunately, that didn't work, eit
Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
What is Core::PostMaster::PostmasterFollowUpState set to in
SysConfig? It is set to 'open' by default.
Nils Breunese.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://
[EMAIL PROTECTED] wrote:
Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
[EMAIL PROTECTED] wrote:
Right now, if a customer replies to a closed ticket, the ticket
remains closed and does not show in the queue. How do I configure
it so that a closed ticket will be marked as open aga
Quoting "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>:
[EMAIL PROTECTED] wrote:
Right now, if a customer replies to a closed ticket, the ticket
remains closed and does not show in the queue. How do I configure
it so that a closed ticket will be marked as open again, and
reappear in the a
[EMAIL PROTECTED] wrote:
Right now, if a customer replies to a closed ticket, the ticket
remains closed and does not show in the queue. How do I configure it
so that a closed ticket will be marked as open again, and reappear
in the appropriate queue, if the customer replies again?
Admin >
Right now, if a customer replies to a closed ticket, the ticket
remains closed and does not show in the queue. How do I configure it
so that a closed ticket will be marked as open again, and reappear in
the appropriate queue, if the customer replies again?
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