Thank you, finally solved. The problem was that I had SMTPTLS configured and
while the installer.pl script did not find anything wrong, something WAS wrong.
After changing to SMTP without authentication, all works :-)
The error message was misleading
Regards
JZ
From: otrs-boun...@otrs.org
what account is being used for authentication to your SMTP server? Does
this account have permissions to send as outsourcing@...?
On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří zema...@oksystem.cz wrote:
Hello,
unfortunatelly, there is no error. The the last entry in SMTP
log
Account used for authentication to SMTP server is this outsourcing@. So it
has the permission.
Regards
JZ
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Friday, February 22, 2013 1:08 PM
To: User questions and discussions about OTRS.
Subject: Re:
Is the autoreply arriving at the destination? If so, that's not the
problem. It's the notification sent to the agent, which is addressed in
OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log
from the admin menu and provide context for the error.
On Fri, Feb 22, 2013 at
I have not configured autoreply, only the notification (in Notifications
(Event) in the Admin menu) which the agent is not receiving.
(As far as I can remember, everything is at defaults from installer.pl script.
I have just created Queues, one agent (me), System addresses and PostMaster
Oh, and I created one job moving the rest (passed through PostMaster Filter)
from Raw to NOTIFICATION queue
JZ
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Zemánek
Jiří
Sent: Friday, February 22, 2013 2:03 PM
To: User questions and discussions about OTRS.
Subject:
seems as if postmaster is having trouble downloading all the emails ... you
should try to run it from the command line and see what's up.
On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří zema...@oksystem.cz wrote:
Oh, and I created one job moving the rest (passed through PostMaster
Filter) from
The code says this is logged:
$SMTP-data;
eval { $SMTP-datasend( ${ $Param{Header} }, \n, ${ $Param{Body} } )
};
if ($@) {
$Self-{LogObject}-Log(
Priority = 'error',
Message = Can't send message: $@!
);
$SMTP-quit;
return;
}
there's nothing that indicates a ticket was created in your logs?
There's no ticket history for that ticket (ticket zoom) that indicates any
sent message got sent?
On Fri, Feb 22, 2013 at 8:50 AM, Zemánek Jiří zema...@oksystem.cz wrote:
They maybe should but they obviously don´t. Maybe I
unfortunatelly, there is no error. The the last entry in SMTP log
(of Exchange server) is successfull authentication and that´s all.
Besides, the install script http://localhost/otrs/installer.pl found IMAPS and
SMTPS is working fine
Then the problem is in the list of hosts
Hello there,
I´m complete newbie, I´m testing OTRS and I have this problem:
In the OTRS log (Admin tab) this error is repeated again and again:
Can't create PID PostMasterMailbox, because it's already running (otrs/22327)!
After some googling, I found post in which someone says to
your subject of this post indicates a problem with sending email.
your body of this post indicates a problem with fetching email.
What do you want fixed?
On Thu, Feb 21, 2013 at 8:40 AM, Zemánek Jiří zema...@oksystem.cz wrote:
Hello there,
I´m complete newbie, I´m testing
Or, you're getting the subject's message because OTRS is attempting to send
autoreplies for new ticket creation from an email address that, and I
quote: does not have permissions to send as this sender
What email address? The system email address attached to the queue in which
the ticket is
Hello,
thanks for reply.
What email address?
First determine what the From address is that is causing this issue
That´s what I´d like to know :-)
My system email addresses are:
otrs@localhost (default)
outsourc...@oksystem.implmailto:outsourc...@oksystem.impl
I created
pretty much can guarantee your email service provider won't allow you to
send as otrs@localhost.
Still, your otrs logs will tell you what the from email address will be.
On Thu, Feb 21, 2013 at 9:36 AM, Zemánek Jiří zema...@oksystem.cz wrote:
Hello,
** **
thanks for
OK, I changed both sender e-mail addresses for the system to
outsourc...@oksystem.implmailto:outsourc...@oksystem.impl
but it´s still not working.
System log (Admin tab in web GUI) does not say anything about e-mail address and
/opt/otrs/var/log contains only TicketCount.log
Regards
JZ
From:
it's still not working
it should work
it doesn't
try something different
I did
well, then it's working how it should
but it's not how I wanted
provide better information on what doesn't work (error messages, log
files, path to replicate) and we might be able to help
If you're encountering exactly
Fetch is working fine.
Problem is sending (the notification I guess).
provide better information on what doesn't work
I´d like to, but the error message I posted is all I can find. If there are any
other log files
besides /opt/otrs/var/log, I don´t know where.
If you're encountering exactly
What's the system email address attached to the queue?
On Thu, Feb 21, 2013 at 10:36 AM, Zemánek Jiří zema...@oksystem.cz wrote:
Fetch is working fine.
Problem is sending (the notification I guess).
** **
provide better information on what doesn't work
** **
I´d like to,
Zemánek Jiří schrieb:
OK, I changed both sender e-mail addresses for the system to
outsourc...@oksystem.impl mailto:outsourc...@oksystem.impl
but it´s still not working.
Well, I cannot find host oksystem.impl, so maybe that's the problem? Is it a
valid mail address? Can you send to that
Hello,
yes, I have already some tickets created from e-mails sent to this
address (it is internal only domain)
Regards
JZ
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Susan
Dittmar
Sent: Thursday, February 21, 2013 4:43 PM
To: User
You have a queue named notification and this is the default queue for new
tickets coming in via email?
On Thu, Feb 21, 2013 at 10:47 AM, Zemánek Jiří zema...@oksystem.cz wrote:
System address of the NOTIFICATION queue is outsourc...@oksystem.impl
** **
Regards
JZ
** **
That error is coming from the remote SMTP server. There should be a message
logged on their side as to what address you are actually sending in the SMTP
envelope and the address it's coming from. Contact your SMTP provider and ask
them for that data and what IP ranges from which you are
what is the system email address for Raw?
On Thu, Feb 21, 2013 at 11:35 AM, David Boyes dbo...@sinenomine.net wrote:
That error is coming from the remote SMTP server. There should be a
message logged on their side as to what address you are actually sending in
the SMTP envelope and the
The same. outsourcing@
Regards
JZ
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Thursday, February 21, 2013 5:53 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have
permissions
Hello,
unfortunatelly, there is no error. The the last entry in SMTP log
(of Exchange server) is successfull authentication and that´s all.
Besides, the install script http://localhost/otrs/installer.pl found IMAPS and
SMTPS is working fine
Regards
JZ
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