RE: [otrs] duplicate tickets after otrs.cleanup runs

2007-08-27 Thread Dave Wojciechowski
st 27, 2007 3:17 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] duplicate tickets after otrs.cleanup runs In the user otrs' crontab. On 8/27/07, Jeff Shepherd <[EMAIL PROTECTED]> wrote: I'm actually seeing this too. We get a few emails

Re: [otrs] duplicate tickets after otrs.cleanup runs

2007-08-27 Thread Jake
In the user otrs' crontab. On 8/27/07, Jeff Shepherd <[EMAIL PROTECTED]> wrote: > > I'm actually seeing this too. We get a few emails now and then that are > duplicates of the original message when it comes in. > > Where did you comment this out at? > > -Jeff > > _

Re: [otrs] duplicate tickets after otrs.cleanup runs

2007-08-27 Thread Jeff Shepherd
I'm actually seeing this too. We get a few emails now and then that are duplicates of the original message when it comes in. Where did you comment this out at? -Jeff Jake wrote: Hi, I've been searching the archives here and reading the documentation, haven't found answer to this problem yet.

[otrs] duplicate tickets after otrs.cleanup runs

2007-08-27 Thread Jake
Hi, I've been searching the archives here and reading the documentation, haven't found answer to this problem yet. Everytime this job is run out of cron: 10 * * * * $HOME/bin/otrs.cleanup We have a lot of tickets that are already in otrs duplicated. We have commented out that cron job for now, but

Re: [otrs] Duplicate tickets at each mail check and can't send mail

2007-03-30 Thread Wes Plate
On 3/29/07 12:44 AM, "Peter van Beugen" wrote: > I have had the same problem a few times. I searched for the e-mail that > was first stuck in the POP box and deleted it by hand. After that > problem disappeard. Once the reason was a large attachment, the second > time it were strange characters in

RE: [otrs] Duplicate tickets at each mail check and can't send mail

2007-03-28 Thread Peter van Beugen
- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Wes Plate Verzonden: donderdag 29 maart 2007 0:48 Aan: OTRS Onderwerp: Re: [otrs] Duplicate tickets at each mail check and can't send mail On 3/28/07 1:56 PM, "Peter van Beugen" wrote: > If you use utf-8 it could b

Re: [otrs] Duplicate tickets at each mail check and can't send mail

2007-03-28 Thread Wes Plate
On 3/28/07 1:56 PM, "Peter van Beugen" wrote: > If you use utf-8 it could be a problem with a "strange" character in de > e-mail. Search the list for this problem. *shrug* The emails that create tickets are generated by a web form, then my replies are using OTRS. I don't think I'm typing any un

RE: [otrs] Duplicate tickets at each mail check and can't send mail

2007-03-28 Thread Peter van Beugen
erp: [otrs] Duplicate tickets at each mail check and can't send mail Our OTRS system is acting strangely. I returned from a few days holiday to find that many tickets were duplicated, each new ticket three minutes apart-- maybe OTRS isn't deleting the messages off the POP server and thin

[otrs] Duplicate tickets at each mail check and can't send mail

2007-03-28 Thread Wes Plate
Our OTRS system is acting strangely. I returned from a few days holiday to find that many tickets were duplicated, each new ticket three minutes apart-- maybe OTRS isn't deleting the messages off the POP server and thinks an old email is a new ticket? Separately, often when trying to send a rep

[otrs] Duplicate Tickets

2005-05-09 Thread Lim Wee Lee
Hi,   OTRS was working fine for the past few months but recently it triggered off duplicate tickets when a user send an email to OTRS.   Anyone got any resolution to this? Thanks in advance. Best Regards Lim Wee Lee ___ OTRS mailing list: otrs

Re: [otrs] Duplicate tickets

2004-08-20 Thread Martin Edenhofer
Hi Sandy, On Thu, Aug 19, 2004 at 02:13:27PM -0600, Sandy Canfield wrote: > We have just started using OTRS as our primary support tool. Occasionally > there are two tickets created for one request. We have a cron job that runs > every 5 minutes to pull the email off the POP3 account. In the lo

[otrs] Duplicate tickets

2004-08-19 Thread Sandy Canfield
Hello OTRS Users,   I am a newbie with OTRS and have found my question in the archives, but no real answer there.  Hopefully someone can help me.   We have just started using OTRS as our primary support tool.  Occasionally there are two tickets created for one request.  We have a cron j

RE: [otrs] Duplicate Tickets

2003-12-23 Thread Bakari Allen
sions about OTRS. Subject: Re: [otrs] Duplicate Tickets Hi Allen, On Mon, Dec 22, 2003 at 12:58:07PM -0500, Bakari Allen wrote: > I submitted an e-mail earlier about duplicate tickets and was referred to reviewing > the logs for more information. I have been reviewing the logs and still

Re: [otrs] Duplicate Tickets

2003-12-23 Thread Martin Edenhofer
Hi Allen, On Mon, Dec 22, 2003 at 12:58:07PM -0500, Bakari Allen wrote: > I submitted an e-mail earlier about duplicate tickets and was referred to reviewing > the logs for more information. I have been reviewing the logs and still cannot make > heads or tails of the problem. Below is an excerpt

[otrs] Duplicate Tickets

2003-12-22 Thread Bakari Allen
I submitted an e-mail earlier about duplicate tickets and was referred to reviewing the logs for more information. I have been reviewing the logs and still cannot make heads or tails of the problem. Below is an excerpt from our log file regarding one (1) e-mail that was assigned two (2) ticket n

Re: [otrs] duplicate tickets

2003-11-27 Thread Robert Kehl
On Wednesday, November 26, 2003 8:04 PM Bakari Allen <[EMAIL PROTECTED]> wrote: > is there a log somewhere or some method I can use > to determine why the duplicate messages are occurring? The log's position is determined by this setting in Config.pm: $Self->{LogModule} = 'Kernel::System::Log

[otrs] duplicate tickets

2003-11-26 Thread Bakari Allen
Title: duplicate tickets We have OTRS setup to pull messages from a POP3 account on our e-mail server. Lately, we have been having a problem with duplicate tickets being created by the system. Since OTRS completely pulls everything out of the POP3 e-mail account when it downloads a new messag