Ahh ok that makes perfect sense thanks!
On Tue, Jul 2, 2013 at 10:37 AM, Michiel Beijen wrote:
> Hi Ryan,
>
> There is a problem in the 'old' web installer where it creates an
> incorrect user account on the database when using a remote database. I
> corrected this in the web installer that is
Hi Ryan,
There is a problem in the 'old' web installer where it creates an
incorrect user account on the database when using a remote database. I
corrected this in the web installer that is in the Windows installer and in
the upcoming OTRS 3.3. Best you can do is to manually create a correct
acco
The file is in the installation folder of otrs under Kernel\Config.pm
2013/6/28 Ryan Jones
> The MySQL server has other applications already connected to it without
> issue. also the otrs database has been created an populated with tables.
> I think what it boils down to is the windows bundl
The MySQL server has other applications already connected to it without
issue. also the otrs database has been created an populated with tables.
I think what it boils down to is the windows bundle installer wasn't
written to use an external database... I would happily use the internal db
server if
>>> On 27/06/2013 at 22:10, Ryan Jones wrote:
> the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually and
> set the pw and still no luck
>
If your Application and MySQL servers are on different boxes check to ensure
the MySQL server is listening on the correct IP address AND tha
looking some more at the error. it seems that the installer is trying to
look for the database on the local machine.. i guess this is hard coded
into installer.pl..
On Thu, Jun 27, 2013 at 5:10 PM, Ryan Jones wrote:
> the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually and
the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually and
set the pw and still no luck
On Thu, Jun 27, 2013 at 4:48 PM, Mario Zamora wrote:
> The user in the database should appear like 'otrs' '@' '10.3.0.56'
> because 10.3.0.56 is your otrs server.
>
>
>
>
> 2013/6/27 Ryan Jone
The user in the database should appear like 'otrs' '@' '10.3.0.56'
because 10.3.0.56 is your otrs server.
2013/6/27 Ryan Jones
> I agree because the user should be otrs@10.3.0.83, which is the db
> server.
> On Jun 27, 2013 4:42 PM, "Mario Zamora" wrote:
>
>> Check for the otrs user credenti
I agree because the user should be otrs@10.3.0.83, which is the db server.
On Jun 27, 2013 4:42 PM, "Mario Zamora" wrote:
> Check for the otrs user credentials in boot, database and otrs
> configuration, there is a mismatch between them.
>
>
>
>
> 2013/6/27 Ryan Jones
>
>> I gave it root DB acce
Check for the otrs user credentials in both, database and otrs
configuration, there is a mismatch between them and make sure that otrs
user password is in Kernel/Config.pm file
2013/6/27 Mario Zamora
> Check for the otrs user credentials in boot, database and otrs
> configuration, there is a
Check for the otrs user credentials in boot, database and otrs
configuration, there is a mismatch between them.
2013/6/27 Ryan Jones
> I gave it root DB access to create the user and the db itself.
>
>
> On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:
>
>> In Installation page, did you
I gave it root DB access to create the user and the db itself.
On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:
> In Installation page, did you give otrs database user credentials or root
> database user credentials?
>
>
>
>
> 2013/6/27 Ryan Jones
>
>> Hey folks,
>> I just ran the windows
In Installation page, did you give otrs database user credentials or root
database user credentials?
2013/6/27 Ryan Jones
> Hey folks,
> I just ran the windows installer for otrs it was able to connect to my db
> server just fine and created the table and the user and give me all green
> aft
Hey folks,
I just ran the windows installer for otrs it was able to connect to my db
server just fine and created the table and the user and give me all green
after that step of the installation is complete. however on the next page
it throws the error in my subject line.. any guidance on this ?
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