Re: [otrs] Field template on creation of different type of the ticket

Congratulations! -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo Bellavance Sent: jeudi 18 août 2011 14:26 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket Le 2011-08-18 08:18, Xiaoxing Meng

Re: [otrs] Field template on creation of different type of the ticket

Le 2011-08-18 08:18, Xiaoxing Meng a écrit : On the right field called "Ticket Information" on the window after we zoom the ticket. I have included a copy of screen as an attachement, but it is too big and need the moderator approval, maybe it will take some time. so I sent you this email. I

Re: [otrs] Field template on creation of different type of the ticket

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo Bellavance Sent: jeudi 18 août 2011 14:09 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket Le 2011-08-18 08:06, Xiaoxing Meng a écrit : > Yes. When I go to the agent inter

Re: [otrs] Field template on creation of different type of the ticket

Le 2011-08-18 08:06, Xiaoxing Meng a écrit : Yes. When I go to the agent interface and zoom on the ticket, I can see the software version and other ticket information that I entered in the freefields. Can you tell me where are those info in the window? Or show a screenshot? Thanks, Ugo ---

Re: [otrs] Field template on creation of different type of the ticket

Sent: jeudi 18 août 2011 14:02 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket Le 2011-08-18 05:29, Xiaoxing Meng a écrit : > I am not sure if I got your problem correctly. But when I creat a ticket, I > can chose the version of software in

Re: [otrs] Field template on creation of different type of the ticket

Le 2011-08-18 05:29, Xiaoxing Meng a écrit : I am not sure if I got your problem correctly. But when I creat a ticket, I can chose the version of software in a drop down menus that I added or write the version in the field that I added in customer interface. It works. Then, when you go in t

Re: [otrs] Field template on creation of different type of the ticket

-boun...@otrs.org] On Behalf Of Ugo Bellavance Sent: jeudi 18 août 2011 05:06 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket Le 2011-08-10 11:43, Xiaoxing Meng a écrit : > When you said you couldn't make it work, dose that mean that you c

Re: [otrs] Field template on creation of different type of the ticket

Le 2011-08-10 11:43, Xiaoxing Meng a écrit : When you said you couldn't make it work, dose that mean that you can't see the field template that you defined in your customer interface? Did it work for you? - OTRS mailing list

Re: [otrs] Field template on creation of different type of the ticket

Le 2011-08-10 11:41, Xiaoxing Meng a écrit : When you said you couldn't make it work, dose that mean that you can't see the field template that you defined in your customer interface? Exactly. Ugo - OTRS mailing list: otrs

Re: [otrs] Field template on creation of different type of the ticket

ût 2011 17:08 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket Le 2011-08-10 11:01, Xiaoxing Meng a écrit : > Hi, > Who knows how we have a field template on customer ticket creation > interface? The only thing that I know is

Re: [otrs] Field template on creation of different type of the ticket

ût 2011 17:24 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket > Third, enable its use in the new ticket interface. > > Frontend::Customer::Ticket::ViewNew, > > Ticket::Frontend::CustomerTicketMessage###TicketFreeText > > Put 1 in

Re: [otrs] Field template on creation of different type of the ticket

Subject: Re: [otrs] Field template on creation of different type of the ticket > Third, enable its use in the new ticket interface. > > Frontend::Customer::Ticket::ViewNew, > > Ticket::Frontend::CustomerTicketMessage###TicketFreeText > > Put 1 in the content of the key you want

Re: [otrs] Field template on creation of different type of the ticket

Third, enable its use in the new ticket interface. Frontend::Customer::Ticket::ViewNew, Ticket::Frontend::CustomerTicketMessage###TicketFreeText Put 1 in the content of the key you want to display (1 int the case you used TicketFreeKey1. By the way, I couldn't get the Ticket::Frontend::Custo

Re: [otrs] Field template on creation of different type of the ticket

Le 2011-08-10 11:01, Xiaoxing Meng a écrit : Hi, Who knows how we have a field template on customer ticket creation interface? The only thing that I know is that we can do some modifications in "Kernel/Output/HTML/Standard/CustomerMessageNew.dtl " and the explaination is just for version 2.4.7. D

[otrs] Field template on creation of different type of the ticket

Hi, Who knows how we have a field template on customer ticket creation interface? The only thing that I know is that we can do some modifications in "Kernel/Output/HTML/Standard/CustomerMessageNew.dtl " and the explaination is just for version 2.4.7. Do anyone has any ideas to do this on versio