I am not sure if I got your problem correctly. But when I creat a ticket, I
can chose the version of software in a drop down menus that I added or write
the version in the field that I added in customer interface. It works.
-Original Message-
From: otrs-boun...@otrs.org
Le 2011-08-18 05:29, Xiaoxing Meng a écrit :
I am not sure if I got your problem correctly. But when I creat a ticket, I
can chose the version of software in a drop down menus that I added or write
the version in the field that I added in customer interface. It works.
Then, when you go in
Yes. When I go to the agent interface and zoom on the ticket, I can see the
software version and other ticket information that I entered in the freefields.
Best regards,
Xiaoxing
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo
Bellavance
Le 2011-08-18 08:06, Xiaoxing Meng a écrit :
Yes. When I go to the agent interface and zoom on the ticket, I can see the
software version and other ticket information that I entered in the freefields.
Can you tell me where are those info in the window? Or show a screenshot?
Thanks,
Ugo
On the right field called Ticket Information on the window after we zoom the
ticket.
I have included a copy of screen as an attachement, but it is too big and need
the moderator approval, maybe it will take some time. so I sent you this email.
Xiaoxing
-Original Message-
From:
Le 2011-08-18 08:18, Xiaoxing Meng a écrit :
On the right field called Ticket Information on the window after we zoom the
ticket.
I have included a copy of screen as an attachement, but it is too big and need
the moderator approval, maybe it will take some time. so I sent you this email.
I
Congratulations!
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo
Bellavance
Sent: jeudi 18 août 2011 14:26
To: otrs@otrs.org
Subject: Re: [otrs] Field template on creation of different type of the ticket
Le 2011-08-18 08:18, Xiaoxing Meng
Le 2011-08-10 11:43, Xiaoxing Meng a écrit :
When you said you couldn't make it work, dose that mean that you can't see the
field template that you defined in your customer interface?
Did it work for you?
-
OTRS mailing
Hi,
Who knows how we have a field template on customer ticket creation interface?
The only thing that I know is that we can do some modifications in
Kernel/Output/HTML/Standard/CustomerMessageNew.dtl and the explaination is
just for version 2.4.7. Do anyone has any ideas to do this on version
Le 2011-08-10 11:01, Xiaoxing Meng a écrit :
Hi,
Who knows how we have a field template on customer ticket creation
interface? The only thing that I know is that we can do some
modifications in Kernel/Output/HTML/Standard/CustomerMessageNew.dtl
and the explaination is just for version 2.4.7. Do
Third, enable its use in the new ticket interface.
Frontend::Customer::Ticket::ViewNew,
Ticket::Frontend::CustomerTicketMessage###TicketFreeText
Put 1 in the content of the key you want to display (1 int the case you
used TicketFreeKey1.
By the way, I couldn't get the
Thanks for your reply. I will do as you said.
No problem. I will let you know if I find a way to make it work.
Xiaoxing
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo
Bellavance
Sent: mercredi 10 août 2011 17:24
To: otrs@otrs.org
When you said you couldn't make it work, dose that mean that you can't see the
field template that you defined in your customer interface?
Xiaoxing
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo
Bellavance
Sent: mercredi 10 août 2011
When you said you couldn't make it work, dose that mean that you can't see the
field template that you defined in your customer interface?
Xiaoxing
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo
Bellavance
Sent: mercredi 10 août 2011
Le 2011-08-10 11:41, Xiaoxing Meng a écrit :
When you said you couldn't make it work, dose that mean that you can't see the
field template that you defined in your customer interface?
Exactly.
Ugo
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