Hi Bon,
It all depends, if you have ticket or article free fields. If what you
created are ticket free fields (there are 16 available) and you add a
note with data on these fields, then yes, the next time you add a note
the previous data will be displayed and overwritten if you change it
(this
Hi all
I have created some free text fields, my questions as below :-
i)After added a note with free field information for a
ticket, if I create another note again, would the same free field
information of previous note appear ? if it is the same, if I change the
free fields, but I also believe
the number of free fields was raised. For ITSM issues please join the
ITSM mailinglist: http://lists.otrs.org/mailman/listinfo/itsm
Nils Breunese.___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http
Hi
When a ticket is created I can specify a type of problem, this is ok,
but I have to add more precision for the problem.
On the 2.1.7 OTRS version I had the Free Fields
FreeFields.JPG
But in the 2.2.6 with ITSM 1.0.6 the link is replaced by ITSM Fields,
but it's absolutely not the same
Hello Alexander,
thanks for the feedback.
I don't think there is a solution for your requirement out of the box.
The only approach I think of is to write a javascript-code for one
ticket-freetext-field.
When clicking on a new link beside the freetext-value-field (which is a
string-field), a
Hi folks,
I face the following scenario regarding free fields.
OTRS serves as help desk application. I defined a Ticket Free Field listing the
companies' subsidiaries. Users create tickets as usual.
Now: A ticket may affect more than one subsidiary. Therefore, I would like to
allow the help
Hi Tobias,
Tobias Lütticke schrieb:
Hi folks,
I face the following scenario regarding free fields.
OTRS serves as help desk application. I defined a Ticket Free Field listing
the
companies' subsidiaries. Users create tickets as usual.
Now: A ticket may affect more than one
Hello Alexander,
On 3/26/07, Alexander Scholler [EMAIL PROTECTED] wrote:
Hi Jan,
Jan Henkins schrieb:
Hello all,
I've got a wonderful OTRS 2.0.4 setup that does everything we need it to
do, except for the nice statistics you can do in 2.1 and newer. That is
why we would like to upgrade
Hi Jan,
Jan Henkins schrieb:
Hello all,
I've got a wonderful OTRS 2.0.4 setup that does everything we need it to
do, except for the nice statistics you can do in 2.1 and newer. That is
why we would like to upgrade to 2.1.6. Even before I attempt to move all
my data across, my approach is
Hello all,
I've got a wonderful OTRS 2.0.4 setup that does everything we need it to do,
except for the nice statistics you can do in 2.1 and newer. That is why we
would like to upgrade to 2.1.6. Even before I attempt to move all my data
across, my approach is to get the user interface properly
Hello,
Does anyone know how to add more free fields to OTRS and actually see them? We
currently have software type, device type, ci affected and service type. When
we add a 5th field, we do not see it when we go to free fields in the ticket.
If anyone knows how to remedy this...it would be
Hi,
Calderwood Brigitte schrieb:
Hello,
Does anyone know how to add more free fields to OTRS and actually see them? We
currently have software type, device type, ci affected and service type. When
we add a 5th field, we do not see it when we go to free fields in the ticket.
If anyone
You just need to uncomment some lines in the right template2006/1/11, ibrahim ALIZ [EMAIL PROTECTED]:
Hi everybody,One more question :)Is it possible to assign values for Free Fields whilecreating a new ticket? I dont see the 'Free Fields' Idefined, in the new ticket window, is there a way tosee
Hi everybody,
One more question :)
Is it possible to assign values for Free Fields while
creating a new ticket? I dont see the 'Free Fields' I
defined, in the new ticket window, is there a way to
see them within this menu?
Thanks,
Best Regards,
ibrahim ALIZ
conVISUAL
Oberhausen, Germany
On Wednesday, May 19, 2004 12:23 AM
Matt Young [EMAIL PROTECTED] wrote:
I need to start reporting on email types, sources, etc. I've
designed a few free fields which will give me the reporting I need.
However the problem is that we can't set the free fields from the
email reply screen. To
Hi
Wanted to first of all say that OTRS is awesome software, I've been able
to cut my email handle time by 35% after deploying this package.
Because customers are really enjoying the fast response time we are
starting to get more and more volume.
I need to start reporting on email types,
Hi Denis,
On Thu, Apr 08, 2004 at 10:41:46AM +0200, [EMAIL PROTECTED] wrote:
I would like to have Free Fields end Free Text in the close tab of the ticket.
Is it possible?
I've tried to copy part of AgentFreeText.dtl in the AgentClose.dtl but it
doesn't work. is it necessary to tweak the
Hello,
I would like to have Free Fields end Free Text in the close tab of the ticket.
Is it possible?
I've tried to copy part of AgentFreeText.dtl in the AgentClose.dtl but it
doesn't work. is it necessary to tweak the index.pl file?
Any solutions?
Thanks in advance for your help.
Denis
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